The Connection | Loves Park, IL | 2016 –present Corporate Trainer | 7.2016 –present Provide training development and delivery to both customer service agents and supervisors supporting multiple contact centers. Partner with our contracted clients to develop and enhance their training materials and mentor the client specific trainers delivery skills via Train the Trainer programs and provide personal oversight and coaching as needed.

Audience owner and leader of (10) Learning & Development Specialist’s. Daily focus on determining the unmet training and knowledge needs of our external customers. Responsible for optimizing the effectiveness of the timing, design and delivery of new learning & development specialists thru their Onboarding process. Assess current learning technologies and evaluate the need for additional tools. Partner in the development and deployment of a blended learning solution(s) pilot program. Council member assisting with rebranding and re-launch of the Learning and Development Organization to drive cross team collaboration and professional development.Notable Achievements; Created a new hire training and onboarding program that allows for faster assimilation of new hires into fully productive Learning and Development Specialists within 12 months  Developed & launched a trainer skills inventory which including a needs and gap analyses of key audience members to determine strengths and opportunity areas to develop L&D bench strength. Initiated mini Collaboration Councils for trainers/IC’s and AM’s to collaborate on key challenges and identify shared solutions to drive results.

Client facing trainer focused on the virtual mastery and interactive curriculum of our robust payroll suite. Additional responsibilities include one-on-one training for clients, assisting with new hire mentoring, updating and rewriting training curriculum with release and product changes, drafting language for course catalog entries and APA certifications, presenting new release overview classes to clients, partnering with colleagues to spearhead course creation for new product launches.Notable Achievements; Responsible for restructuring and implementing the client training curriculum in a 3 phase strategy to include hands on approach for our clients resulting in an increase in survey numbers & satisfaction. Created & implemented trainer rubric, industry suggestions and train-the-trainer programs for future evaluation & development of our training team. Developed & presented interactive and successful Client Conference breakout presentations for the past 2 years. Coached and assisted development of multiple team member presentations.

Contract partner with U.S. Cellular® and The CARA Group, training associates in the mastery of a new billing and point of sale solution in a positive learning environment using a role-based curriculum. Delivered both live instructor led and virtual classroom sessions for a curriculum containing over 50 courses. Participants included entry level associates thru executives, franchisees, vendors and partners.

Assign and monitor tasks for standardizing the learning and development procedures of the organization. Responsible for developing, overseeing and delivering effective training content according to the requirements of each individual market. Coordinate, deliver and monitor train-the-trainer programs. Responsible for creation and evaluating feedback by using prescribed format to enhance the effectiveness of future training. Liaise with other departments and teams to ensure smooth communication between operations and shared knowledge. Impart multiple training sessions for various organizational functions. Schedule and coordinate all training events for both internal and external trainersNotable Achievements; Responsible for all training and development components for (2) Brand divisions in (3) markets. Created training program from the ‘ground up’. Directly manage a team of 15 corporate trainers and staff.

Production Group Leader | 05.2008 – 11.2008Quality Manager | 09.2007 – 05.2008Training & Development Coordinator | 06.2004 – 09.2007Supervisor 09.1995 – 06.2004Coordinated and assisted in design and delivery of over 200,000 hours of leadership, product and systems training for new product launch of 3600 hourly and salary workers. Successfully on-boarded over 1000 new/transfer employees by developing and facilitating new hire orientation programs. Quickly created and maintained a comprehensive knowledgebase of company products, services, programs, and core skills for hourly and salaried workforce. Assessed participant skill levels and competencies by conducting needs analyses, monitoring participant progress during training, implementing program changes, tracking results, and providing feedback to department supervisors. Notable Achievements; Wrote and secured over $1M in state grants for skill upgrades and worker training. Instituted and maintained training management software for tracking of employee training. Participated on multiple teams comprised of representatives from all levels of the organization to develop, launch and oversee continuous improvement activities for 3600 employees during transformation into Lean manufacturing methods.