Renee Harris Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

In a book of business with over 200 Federal and SLED clients, I ensure a clean transition during client on-boarding, use the tools available to me (Salesforce, Lightning, Gainsight) to research and engage clients during quarterly and annual business reviews to ensure satisfaction, retention, and to identify growth.

Seattle, Washington, United States

Seattle, Wa

Assist end-users with account creation and deletion. Train users during on-boarding and throughout their usage on the different segments of their subscriptions. Use my knowledge of our tag system to ensure users are getting relevant leads. Work with Product/Tech to identify and solve platform issues. Monitor case queues and delegate tasks to teammates. Monitor client usage and provide monthly reports to the CSMs. Assist CSMs onlive training calls.

Seattle, Wa

Client Services: Assist the event producers of Brown Paper Tickets. Answer questions, trouble shoot issues, approve new events, share and teach the secrets of the website, walk producers step-by-step through technical problems and generally provide support and love to our customers both over the phone and via email. Reach out to new users to welcome them and offer assistance. In every client interaction provide outstanding customer service, friendly/professional tone, problem-solve efficiently, go above-and-beyond to assist clients or resolve an issue. Be curious about the “how's” and “why's” of our system processes and procedures and be willing to generate and communicate ideas for improving and streamlining current systems in a professional manner.Sales & Outreach: Focusing on the LGBT community and Australia. Attend events to spread the name of Brown Paper Tickets, distribute collateral & swag, create a game-plan for future endeavors. Make Brown Paper Tickets an active and engaging presence at conferences. Reach out to event producers and ticket buyers to inquire about their user experience and how to better our services.On-the-ground outreach- go to different venues to meet with managers/owners to see how we could volunteer our services for events and help with any needs they may have.

Seattle, Wa

Read and review all incoming resumes. Interview all qualified candidates. Being the point of contact for every single customer escalation and mediating interdepartmental issues. Train all who are hired, even employees not hired for my department. Organized and implemented the training program and revised as needed. Self educated on features specific to our brand and publisher of a majority ofour training documentation. Base-train managers of all other departments. Create metrics for tracking of weekly call volume and daily email responses, which are compiled and shared company-wide. Re-work the schedule any time there is an opening in the company and coordinate with employees to get customer contact coverage. Use call statistics to predict high-volume times of day to rework the schedules and review high-volume trends to hire new employees or tweak telephone coverage as needed. Traveled to attend different company events, and larger client events. Oversaw all hiring, training, and creation of our Las Vegas, Nevada office and assisted with training and system troubleshooting in our Edinburgh, Scotland office. Started at this company when there were only 6 employees, who were responsible for almost every aspect of ticketing needs, and as the company grew, was responsible for managing the call center, and implementing new managerial processes that are spread throughout the company.

Bellevue, Wa

Stay current with all various media trends to create customer satisfaction; sort and stock incoming products; find solutions to assure customer satisfaction under any circumstance up to reaching out to sister stores or facilitating home delivery; assist other departments. Assist store manager with running the morning meeting effectively. High volume delivery processing, review weekly ads, andstock as necessary; tear down and set up of displays, assist department supervisor taking over weekly employee scheduling. Monthly inventory, quality and volume control. Yearly help with Black Friday and very extensive, detailed inventory control.