Renee Andersen

Renee Andersen Email and Phone Number

Director, Enterprise Contact Solutions at Radius Global Solutions LLC @ Radius Global Solutions LLC
ambler, pennsylvania, united states
Renee Andersen's Location
Greater Philadelphia, United States
Renee Andersen's Contact Details
About Renee Andersen

Enterprise Contact Center Solutions Director with over twenty years' experience in a contact center environment committed to maintaining and delivering cutting edge technology and up-to-date industry knowledge. Well-seasoned in technical operations of multiple contact centers and related current applications. Passionate and motivated to successfully drive projects from start to finish as a part of a dynamic and collaborative team.

Renee Andersen's Current Company Details
Radius Global Solutions LLC

Radius Global Solutions Llc

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Director, Enterprise Contact Solutions at Radius Global Solutions LLC
ambler, pennsylvania, united states
Website:
radiusgs.com
Employees:
593
Renee Andersen Work Experience Details
  • Radius Global Solutions Llc
    Enterprise Contact Solutions
    Radius Global Solutions Llc Apr 2017 - Present
    Ambler, Pennsylvania
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  • Radius Global Solutions Llc
    Director, Enterprise Contact Solutions
    Radius Global Solutions Llc Apr 2017 - Jul 2023
    Ambler, Pennsylvania
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  • Telerx
    Director, Telephony Voice Solutions
    Telerx May 2015 - Present
    Horsham, Pa
    Contribute to the design, development and execution of our corporate roadmap to implement a multi-channel telephony platform.Oversee the maintenance and support of all call center and back office telephony systems, including CTI and call-recording platforms.Provide support to sales, marketing and clients in providing solution assumptions and estimates in support of new business opportunities.Translate business goals, feature concepts and client needs into prioritized product… Show more Contribute to the design, development and execution of our corporate roadmap to implement a multi-channel telephony platform.Oversee the maintenance and support of all call center and back office telephony systems, including CTI and call-recording platforms.Provide support to sales, marketing and clients in providing solution assumptions and estimates in support of new business opportunities.Translate business goals, feature concepts and client needs into prioritized product requirements.Collaborate directly with clients and related support teams to identify challenges, design, develop and implement solutions to overcome those challenges.Continue to mentor team of direct reports regarding contact center operational, engineering and telephony activities. Show less
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  • Telerx
    Assistant Director, Voice/Telephony Solutions
    Telerx Mar 2003 - Present
    Horsham, Pa
    Interact with sales, marketing and clients in providing solution assumptions and estimates in support of new business opportunities.Translate business goals, feature concepts and client needs into prioritized product requirements.Collaborate directly with clients and related support teams to identify challenges, design, develop and implement solutions to overcome those challenges.Consistently meet deadlines for all production work orders on time and within budget.Mentor team of… Show more Interact with sales, marketing and clients in providing solution assumptions and estimates in support of new business opportunities.Translate business goals, feature concepts and client needs into prioritized product requirements.Collaborate directly with clients and related support teams to identify challenges, design, develop and implement solutions to overcome those challenges.Consistently meet deadlines for all production work orders on time and within budget.Mentor team of direct reports regarding contact center operational, engineering and telephony activities. Show less
    View
  • Telerx
    Manager, Voice Systems
    Telerx Mar 1998 - Mar 2003
    Horsham, Pa
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Renee Andersen Skills

Process Improvement Call Center Contact Centers Call Centers Outsourcing Customer Service Team Building Customer Experience Performance Management Vendor Management Talent Acquisition Management Workforce Management Bpo Customer Satisfaction Crm Inbound Marketing Telecommunications Team Leadership Employee Relations Business Process Improvement Customer Retention Operations Management Project Management Training Call Center Development Acd Cti Quality Assurance Cross Functional Team Leadership Ivr Program Management Business Analysis Leadership Change Management Account Management Strategic Planning Strategy Coaching

Frequently Asked Questions about Renee Andersen

What company does Renee Andersen work for?

Renee Andersen works for Radius Global Solutions Llc

What is Renee Andersen's role at the current company?

Renee Andersen's current role is Director, Enterprise Contact Solutions at Radius Global Solutions LLC.

What is Renee Andersen's email address?

Renee Andersen's email address is le****@****erx.com

What is Renee Andersen's direct phone number?

Renee Andersen's direct phone number is +121543*****

What are some of Renee Andersen's interests?

Renee Andersen has interest in Environment, Education, Children, Health.

What skills is Renee Andersen known for?

Renee Andersen has skills like Process Improvement, Call Center, Contact Centers, Call Centers, Outsourcing, Customer Service, Team Building, Customer Experience, Performance Management, Vendor Management, Talent Acquisition, Management.

Who are Renee Andersen's colleagues?

Renee Andersen's colleagues are Jonelle Reid, Jodian Walker-Allen, Patrice Wilson, Caitlyn Bielski, Tanushree Singh, Tara Siegle, Tanya Thompson.

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