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I've been in UX and Service Design for 25 years, working for and with all types of companies and organizations: small agencies, government, non-profit, and large corporations. I've been in-house and a consultant. I've been a UX researcher, practitioner, and a design team lead. At this point in my career, I no longer consider myself a UX/UI practitioner. But my background in UX enables me to do thoughtful work as a qualitative design researcher, service designer, and strategist because I understand that without great UX, the chances of product failure increase dramatically. My mission as a practitioner is to improve access to tools, services, and content that will help people live their lives more easily. I particularly want to uncover insights that will help break down barriers that prevent people for accessing what they need: Navigating complex systems is notoriously difficult and often leads to failure. These systems could be externally-facing for recipients of such services (CX), or it could be improving internal workflows and procedures for employees who provide such services (EX). Or both. It's where my heart is. Make existing things better; not everything we build needs to be new.
Just Add Salt
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Just Add SaltSan Francisco, Ca, Us
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Research, Insights, ActionConsulting Jan 2003 - PresentFounderSan Francisco, California, 2003-currentI'm currently working on two passion projects peaked by my own curiosity and desire for making things just EASIER. I don't have prototypes to share yet, but I'll announce here when they're ready for viewing!1. One is a set of activities to better identify, label and define our emotions, in a manner not unlike learning a new language. If we can't label our emotions, how can we work through them? Studies show over and over that we suppress, ignore, and push aside so-called negative emotions, resulting in a plethora of individual mental traumas AND social trauma. I'm doing a little bit to try to help.2. I'm partnering with a really smart friend and colleague on developing better conscientious consumption practices when making purchasing decisions. Our partnership formed as a response to being triggered by the enormous amount of burden put on consumers to deal with end-of-life waste created by manufacturers. We are in the midst of unearthing possibilities to support better, easier purchasing behaviors.Stay tuned!
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StudentSpanish Language Immersion Apr 2022 - PresentSpanish language immersion and proficiency, intermediate level (más o menos).
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Design ResearcherCisco Meraki Aug 2022 - Mar 2023San Francisco, California, UsPartnering with the Meraki Go team, I led, designed and conducted this team’s first generative research project.- I looked at existing support cases and community forum commentary to better understand shared and outlier pain points, narrowing in on focus areas for research.- I created surveys in Qualtrics, used for both insights and recruiting.- I led in-depth interviews on needs, wants, gaps, and opportunities using prototypes as feedback mechanisms.- Through this research I validated and clarified hypotheses, which led to improved product planning, including improvements to product marketing and user guides.- This research also uncovered a new understanding of some existing Meraki Go users and their desire for increased engagement and control with their product setup and use. -
Senior Experience Design ManagerAutodesk May 2018 - Nov 2021San Francisco, Ca, UsReporting up to the head of Research and Design, I led a small but mighty team of Service, Content and UX designers. Our focus was improving customers’ digital website experiences with Autodesk by uncovering and leveraging holistic insights (both qualitative and quantitative) about customer workflows to create seamless experiences. In addition to conducting Service and UX design, we focused on internal change needed to support experience improvements:- We broke down silos by coordinating across and between teams for seamless customer experiences across platforms- We envisioned the big picture but tactically designed incremental solutions, and utilized data to defend ideas- We were matchmakers between teams. We empowered them to align their work to customer-centered, holistic vision.Specifically in my role on the design leadership team, I partnered on developing success metrics and goals, budgeting and staffing, creating and hiring for staff and contractors, and crafting contracts for vendors. I also played a critical role in developing design's role in our department's strategic vision and realization each year. -
Acting Lead, Insight And Design, Veterans Experience OfficeU.S. Department Of Veterans Affairs Jan 2017 - Jun 2017Washington, Dc, UsI worked on an integrated team of service, content, brand, and program designers tasked with crafting excellent services to Veterans across all three administrations within VA. We brought qualitative research, human centered design, and design thinking methodologies to the VA as part of the new Veterans Experience Office. Our purpose was to identify, prioritize and improve high value product and service opportunities. We looked across all delivery channels and lines of business for seamless experiences: digital, contact center, print, in person, and brick-and-mortar.Inevitably the Insight and Design team wore many hats at the VA, including training teams on design and research methodologies, processes, and user-centricity. For example, I led and trained up a cross-functional team of Disability Claims experts on using a Veterans experience lens to identify a myriad of pain points along the claims process. This team stood up a number of research-informed improvement opportunities within a year. This collective work was shared at an annual VA leadership conference bringing together the senior staff from across the United States. I moderated a live Veteran's panel where participants shared their personal experiences with the VA and with disability claims. Finally, I led large groups of participants on some basic user-centered design activities that they could use in their own work - starting with active listening and empathy.I was appointed Acting Lead for 6 months, helping onboard and familiarize a new administration's Presidential Appointees to the purpose and mission of the Insights and Design team.I managed team staffing, budgets, and design vendors during my two-year term. -
Service Designer, Veterans Experience OfficeU.S. Department Of Veterans Affairs Jun 2015 - Jun 2017Washington, Dc, Us
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Ux Strategy, ConsultantCatalyst Innovation Partners Nov 2014 - Mar 2015San Francisco, Ca, UsI worked collaboratively with a team of designers and researchers to create a malleable patient journey story and map, along with additional design-process tools, to assist in uncovering pain points during a patient’s doctor visits, medication ingestion, and prescription experience; as well as prioritize and design various touchpoints where the most positive impact could be made. -
User Experience And Ixd ConsultantFarmsreach.Com Apr 2013 - Apr 2014Berkeley, Ca, UsFarmsReach focuses on supporting the next-gen of young, independent farmers through industry and business knowledge acquisition and sharing. A long-term engagement leading research and strategy initiatives to translate user and business needs into website designs. Also led the creation of a sprint-based development release schedule. -
Senior Ixd, ContractSequence Sep 2012 - Jan 2013San Francisco, Ca, UsI worked with an internal Sequence team to research and assess the current state of STEM (science, technology, engineering, math) education reform in public education; and made recommendations for our client of where and how they may have the most impact in the field. -
Director Of User ExperienceHot Studio Jan 2008 - Sep 2010San Francisco, Ca, UsClients include Cisco, SFMOMA, Open Architecture Network, Dwell, and SRI.Internally promoted to a Director position in 2007Manage UX teams on a variety of projects, offering support, collaborative brainstorming and mentoringParticipate in new business development, scope projects, staff projects, and interview potential new hiresPlay an active and ongoing role in Hot’s business strategyOversee all user experience efforts for our Cisco accountSpeak at conferences nationwide, including DUX, The Wallace Foundation, and Museums and the Web -
Senior User Experience ArchitectHot Studio Jul 2006 - Jan 2008San Francisco, Ca, UsI led the user experience activities and deliverables for an array of projects, from large-scale corporate sites, to social networking and community sites, to online web applications.
Renee Anderson Skills
Renee Anderson Education Details
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The Next Economy Mba (From Lift Economy)Next Economy Mba - Cohort X -
Urban Permaculture Institute Of San FranciscoPermaculture
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San Francisco State UniversityGraphic Design
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University Of California, Santa CruzAnthropology
Frequently Asked Questions about Renee Anderson
What company does Renee Anderson work for?
Renee Anderson works for Just Add Salt
What is Renee Anderson's role at the current company?
Renee Anderson's current role is Research, Insights, Action: uncovering insights that lead to designing better access and use of complex systems..
What is Renee Anderson's email address?
Renee Anderson's email address is re****@****esk.com
What is Renee Anderson's direct phone number?
Renee Anderson's direct phone number is +141529*****
What schools did Renee Anderson attend?
Renee Anderson attended The Next Economy Mba (From Lift Economy), Urban Permaculture Institute Of San Francisco, San Francisco State University, University Of California, Santa Cruz.
What skills is Renee Anderson known for?
Renee Anderson has skills like User Experience, User Centered Design, Information Architecture, Interaction Design, Design Strategy, User Experience Design, Usability Testing, User Research, Experience Design, Usability, User Interface Design, Site Maps.
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