Renee Robinson Email & Phone Number

Charlotte, Nc, Us

Richmond, Virginia, Us

• Trained and developed leaders on Agile Basics and Scaled Agile Framework courses including SAFe for Executives, Leading SAFe, Lean Portfolio Management, DevOps, Product Owner Product Manager, Scrum Master, Agile and SAFe for Teams.• Facilitated and executed Value Stream Identification workshops to establish initial Value Streams, Portfolios and ARTs.• Created and delivered guidance on establishing Portfolio practices across multiple enterprises. Some practices included designing an online tool for managing risks, dependencies, and impediments across projects, products, and delivery teams; standing up Portfolio Sync meetings that established connection and transparency across the organization; building dashboards to track overall value delivery for committed investments.• Established and sustained Portfolio guardrails and governances that reinforces standardized practices across the enterprise.

Richmond, Virginia, Us

• Influenced agile practices and principles at every level with specific focus on restructuring and re-engaging Teams post the global pandemic. • Established a scaled Agile model specific to the client and revamped the Release Management process through influence, thought leadership, online facilitation, and servant leadership. • Worked alongside Product VPs, Sr. Directors of Technology, Product Owners, Scrum Masters and Business Partners to redefine the structure of the department (46+ teams).• Created a customized agile model by incorporating multiple frameworks (SAFe, Scrum@Scale, and Spotify practices) with the support of Product and ACoE (Agile Center of Excellence) leadership. • Supported Release Management and release coordinators by reviewing processes and procedures, instructing release coordinators on changes made at the leadership levels, and coordinating releases across multiple departments.

Richmond, Virginia, Us

• Coached and supported three Agile Release Trains at the Program and Team levels through influencing and thought leadership, on-the-ground facilitation, and servant leadership. Specifically supported the business as the coach for Product Owners, Technical Business Analyst, Scrum Masters, and Release Train Engineers (RTE). • Worked with the Product Owners, Product Managers and Business Directors to redefine the structure of a large agile team (40+ team members) into three right sized agile teams and one program team. Supported the execution of each trains PI Planning and co-facilitated the first PI Planning for a newly created agile train. Her main focus for the other mature trains was small continuous iterative improvements that resulted in significant impacts in program Increment planning readiness, productivity, and participant satisfaction during PI Planning.• Supported Scrum Masters and RTEs through the development of ART and Team level agile metrics using JIRA dashboards, supported the Scrum Master Community of Practice with a focus on improving participants learning, networking, and community skills, and provided one on one coaching to Scrum Masters post observation of their facilitation of team events.• Reinforced SAFe (Scaled Agile Framework) principles while coaching Product Owner, Business Analyst and Scrum Masters, focusing on work readiness, backlog refinement, iterative improvements through retrospective action items and metric review. Overall coaching and support led to gains in velocity at the team level, improved overall program increment preparation, and program level transparency into dependencies, risks, and impediments.

• Provide strategic direction to clients through a review and prioritization of company objectives, goals, and future planning through the use of process development and procedural documentation• Automate existing business processes and procedures by implementing free online tools, apps and resources to assist in the elimination of waste and repetitive administrative tasks.• Apply project management tools to manage upcoming events, existing projects and processes for clients.• Identify target markets and solicited business, interest and leads for clients through online marketing, word of mouth, networking, social media, meetings, and conferences resulting in an improvement of 100% intake. • Train small business employees on Agility concepts and tools, reulting in improved accountability, process flows, and productivity.

Mclean, Va, Us

• Manage the flow of value from refined work through value delivery for 3 Scrum engineering development teams by coaching on foundational agile principles.• Engage, facilitate, and organize Lean Agile Scrum events at the team and program levels that reinforce SAFe principles and practices by influencing leaders to improve program level backlog refinement, casting vision for the next 3 PI (program increment), and creating adaptable roadmaps.• Identify and solve or escalate impediments at the team and program levels to ensure consistent flow of value through the pipeline.• Participate in ad hoc assignments as a stretch role into the next level, Release Train Engineer, including facilitating and conducting PI Planning session for 50 teams, facilitating Lunch and Learns (CoP) across 20 teams, executing PI Demos, escalating impediments in S2 and S3 conversations.• Mentor and coach 2 novice Scrum Masters; sponsor and coach 3 professional Scrum Masters, influence process at all levels of the organization through creative thinking, problem solving skills, and design thinking.

Mclean, Va, Us

• Create, translate, and manage long term product roadmaps supported by research, empathy interviews, customer experience testing, and analysis that aligns Customers and Front Line Associate expectations with product expectations.• Identify process improvements, design solutions, and successfully implement products across multiple streams of customer experiences using design thinking, continuous improvement models and change management tools.• Identify emerging Customer needs in the digital era and influence internal and external stakeholders to provide recommendations for solutions.• Exemplify Agile principles by leading coworkers through the Agile journey through personal one on one coaching, mentoring, and team participation.

Mclean, Va, Us

• Taught, mentored, and coached 3 agile teams (User Experience, DevOps, and Systems Team) on agile practices, roles, artifacts and ceremonies ensuring they are running as a self-directed team.• Assessed program level Agile competencies using quantitative and qualitative measures through the use of spider charts, verbal retrospectives, and interviews; identify opportunity areas listed in a backlog, and work to align best practices and improvements through the use of Community of Practices and Ceremonies.• Evaluated quality and progress of releases and program increments through quantitative metrics, provided success and opportunity areas to teams and release trains, and established guidelines and recommendations for program level support and release train improvements to senior leadership.• Prepared and facilitated Scrum of Scrum, Release Management meetings, 2-day PI Planning Sessions and Community of Practice weekly meetings which successfully improved the agile maturity measurement of the department and the release train.

Mclean, Va, Us

• Received Business Process Management certification which includes mastery of process mapping, SIPOC, FMEA, Control Charts, and Process Improvement Plan.• Improved system configuration change process, deployment issues tracking, inventory management and ordering, and scheduling through Excel automation, VBA code, and Macros that will standardize the entire fleet of ATMs, address trends in vendor performance, create project deployment views and accuracy.• Facilitated relationships with multiple vendors to ensure accuracy of inventory ordering, configuration changes and ATM readiness by providing detailed and accurate responses to schedule changes and requests.

Glen Allen, Va, Us

• Implemented the standardization of 1800 ATM configuration to reduce the variation from hundreds of system set-ups to 5 standardized model types.• Managed the daily submission of configuration changes to improve accuracy by 95%, continued to work to reduce inaccuracy by implementing suggested changes to processes on the vendor’s side.• Worked with vendor to establish process controls and data systems to improve the submission of daily ad hoc configuration changes by suggesting changes to vendor run procedures, establishing checks and balances within the organization, and creating deadline criteria for execution.

Mayfield Village, Oh, Us

● Owned the analysis and reporting to senior leadership of internal service level agreements for various processing functions including trends, patterns, and inventory outliers using various Excel functions (v-look up, and pivot charts/tables). ● Analyzed the use and relevance of current reporting tools from a customer perspective, and provided recommendations and training leveraging experiences in prior role as process team supervisor. ● Automated spreadsheets and managed large amounts of data that monitored and reported the use of discontinued ‘Contact Us’ phone numbers by using SAS and v-look up and PowerPivot functions within Excel.

Mayfield Village, Oh, Us

• Leveraged expert knowledge of Excel and Project Management skills to lead a Lean/Six Sigma project that streamlined customer response process resulting in annual cost savings of $177,000.• Created project charter, root cause analysis. SIPOC diagram and high level, mid-level, and detailed level process mapping for customer email communications.• Applied the DMAIC Lean/Six Sig methodology to customer and business interactions that resulted in enhanced efficiency and effectiveness in customer communications processes.• Managed, coached, and trained 2 teams of front line processing support employees, who processed over 500 complex policy documents with 96% accuracy.

Greensboro, North Carolina, Us

● Coordinated a series of purchasing forums with top ranked businesses in Guilford County that helped to disseminate best practices and cultivate growth for small businesses in the county.● Assisted with management of economic development programs such as "Money Sense Credit Camp", "Small Business Awards", and the "Job Fair Expo" to help small businesses grow and achieve financial success.

Fairfax, Virginia , Us

● Managed a comprehensive workshop entitled "Selling to Fairfax County Government"; collected and analyzed participant feedback to help facilitators improve the session.● Established a user-friendly evaluation system for the purchasing department that assessed performance of vendor relationships on key metrics such as rapid response time.

Mason, Oh, Us

- Initiated a quality assurance review resulting in the correction of more than 20 billing errors.- Maintained the database for necessary daily driving routes.- Created a system that helped maintain massive lost accounts by providing a filing scheme that controlled all record locations.

Masters, Business Administration

B.S, Business Administration; Entrepreneurship / Small Business