Renee Turner Email & Phone Number

Greater St. Louis Area

Greater St. Louis Area

•Types, utilizing a computer keyboard and word processing software, and edits a variety of material, frequently involving technical or specialized terminology; transcribes from dictating equipment.•Reviews documents for accuracy, completeness, and compliance.•Composes routine correspondence; proofreads and/or finalizes letters, memorandums, reports, or other documents for approval and/or signature.•Establishes and maintains filing systems; prepares records for storage and/or archiving. •Prepares purchase and supply requisitions, personnel and/or payroll records, time and leave records, expense accounts, or other program or agency documents; arranges travel and accommodations; maintains equipment and supply inventory. •Processes and distributes mail according to established procedures; prepares material for mailing utilizing automated equipment when applicable. •Serves as receptionist or information clerk; determines purpose of contact; provides general information and assists in preparation of forms if needed; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments as necessary. •Prepares and summarizes data or reports from a variety of sources in accordance with specific instructions or procedures.•Enters and updates information in automated systems; develops routine spreadsheets and databases; utilizes various software packages in the performance of duties. •Operates standard office equipment.•Receives general supervision from a designated administrative supervisor, however, will work independently within established guidelines.•Performs other related work as assigned.

Greater St. Louis Area

•Accurately relayed policies, made suggestions and assisted online customers with their pre and post rental needs.•Responded to all customer email inquiries in a timely manner. •Provided professional customer service with impeccable written communication, using proper grammar and punctuation.•Provided timely and accurate information reflecting a customer-oriented image for the company.•Ability to handle routine work tasks performed in a structured environment.•Consistently met established performance and quality standards.•Performed miscellaneous job-related duties as assigned.

•Supported ≥ $2 million dollars in revenue by proactively receiving incoming customer service requests and developing proposals for new and existing customers.•Solely managed, coordinated and updated ≥ 200 contracts by effectively developing customer relationships and liaising with vendors to appropriately schedule, price and quote service contracts. •Created invoices and purchase orders using Maxwell Systems financial software to ensure proper payment for client services and enabling vendors to commence delivery.•Maintained service records and followed up with customers to ensure on-time, satisfactory service and processed job orders to ensure efficiency.•Collaborated with co-workers to develop a process allowing customers to view trending data of critical equipment issues for advance customer identification of potential issues and avoidance of costly repairs.

•Enabled delivery of exceptional claims administration customer service by answering inquiries and forwarding initial claims to the appropriate claims office with jurisdiction. •Delivered exceptional customer service on First Notice of Loss for the insured and claimant and input data to promptly initiate the claims process.

Independently managed daily office operations, including facilities, phones, order entry and provided customer service on client inquiries for specific products.

Aas, Criminal Justice-Corrections

Activities and Societies: Phi Theta Kappa Honor Society, Who's Who Among America's Junior College Students

Diploma, Paralegal Studies