Renee Callender Email & Phone Number

Oakville, Ontario, Canada

Vaughan, Ontario, Canada

Using OSCAR EMR to book appointmentsRecord correspondence between administration and the health care teamBilling patient for services renderedChecking in all patients that come in for appointmentsVerification of OHIP for eligibilitySupport operations of clinic by proactively problem solving and following up when neededTest billing for injection coverage.

Scarborough, Ontario

Assist in the escalation of customer concerns, monitor team and individual success and identify areas of opportunity. Communicate individual and team performance targets to employees, mentor employees through regular performance reviews. Continuously build credibility and customer loyalty.

Bundling of utility, GST and Taxation bills by banking institution. Handling any discrepancies with bill payments by crediting and or debiting the banking institutions. Advising banks by mail of any bills that were not an authorized utility bill. Taking any unauthorized utility bill and transposing bill into a cheque, using MS-DOS. Inspecting, analyzing.

Mississauga

Answering incoming calls from Sales Rep, Technicians and Clients.Ordering office supplies from various online sources.Ordering cleaning supplies and PPE for various clients on a daily basis.Creating specific proposals for Sales Reps, which includes items they are bidding on from their client or clients, their cost and sale prices.Completing simple tasks.

Oshawa, Ontario

Answering calls from clients about their water heater, furnace and A/C equipment. Troubleshooting with clients about their water heater, furnace and A/C equipment. Working with supervisors and staff on technical calls.Making sure proper technicians are dispatched to the customer. Using MS Word and Internet to help troubleshoot problems with clients.

Scarborough, Ontario

Monitor recorded calls of all agents internally and externally. Analyze agents on calls according to guidelines set out by company. Use Ice technology to validate calls. Use of excel program to record pertinent information. Reviews and updates the Script with those that do not adhere 100% to standard processes. Completes proper and concise monitoring.

Toronto, Ontario

Handling inquiries about air, cruise and rail reservations and passes.Ensuring accurate and timely processing of customer invoices and credits.Apply payments or credits to accounts via travel agents for guest’s reservations.Manage and resolve issues related to guest invoices and payments.Responsible for issuing credit notes, adjustments, email.

Medical Administrative Assistant, Medical/Clinical Assistant

Social Service Worker

Hospitality Administration/Management