Renee Palanzo Email & Phone Number

Bethlehem, Pennsylvania, United States

Project manager for all incoming work into the departmentUses data and metrics to address customer pain points, process improvements, and implement needed trainingsResolve employee questions related to company benefits and policies through both phone and emailAdminister new hire benefit orientations for the various employee populationsManage the annual enrollment training for the team and record walkthrough videos for the employeesCollect required… Show more Project manager for all incoming work into the departmentUses data and metrics to address customer pain points, process improvements, and implement needed trainingsResolve employee questions related to company benefits and policies through both phone and emailAdminister new hire benefit orientations for the various employee populationsManage the annual enrollment training for the team and record walkthrough videos for the employeesCollect required documentation for newly enrolled dependents or qualified life eventsMaintain employee leaves in the HRIS system to ensure accurate payTrain and coach new team members on operating procedures and protocolsWork with vendors to resolve employee coverage issuesProcess complex transactions during employee life cycle to maintain accurate employee recordsRecommend new approaches to current processes and procedures for continuous improvementProvides consultative support to employees, managers, and the HR Business PartnersIdentify process improvements to improve the employee experience while gaining operational efficiency and productivity. Show less

Bethlehem, Pennsylvania

Bethlehem, Pennsylvania

● Improve quoting strategies & guidelines within department to make processing more efficient/effective ● Collaborate with sales and underwriting departments to generate competitive insurance proposals ● Establish and maintain strong relationships with the sales offices and brokers to acquire new business ● Respond to broker’s questions regarding the products and benefits quoted● Trained and coached 20 team members in our India location on process; evaluated quality and… Show more ● Improve quoting strategies & guidelines within department to make processing more efficient/effective ● Collaborate with sales and underwriting departments to generate competitive insurance proposals ● Establish and maintain strong relationships with the sales offices and brokers to acquire new business ● Respond to broker’s questions regarding the products and benefits quoted● Trained and coached 20 team members in our India location on process; evaluated quality and accuracy Show less

Bethlehem, Pennsylvania

New Hire Orientation Project – Gathered important information new hires should know going into their first few weeks at Guardian. Created PowerPoint and Sway presentations with this information to help improve and provide consistency within our New Hire Orientation process across all office locations. Interview Guide Project: Created interactive assessment tools in Microsoft Excel and Word for recruiters and hiring managers to use to rate candidates on competencies based on the… Show more New Hire Orientation Project – Gathered important information new hires should know going into their first few weeks at Guardian. Created PowerPoint and Sway presentations with this information to help improve and provide consistency within our New Hire Orientation process across all office locations. Interview Guide Project: Created interactive assessment tools in Microsoft Excel and Word for recruiters and hiring managers to use to rate candidates on competencies based on the behavioral based interview questions asked during the interview● Supported recruiters by coordinating and scheduling interviews between candidates and hiring managers ● Opened job requisitions in Taleo using the information provided by the recruiter ● Sent out offer letters to candidates using the E-Offer function in Taleo ● Initiated I-9 process for new hires using our third-party vendor for those starting at offsite locations ● Submitted Bar Bonuses, Sign-on bonuses, and Employee referrals to our MyHR team Show less

Bethlehem, Pennsylvania Area

● Review and analyze a company's current insurance benefits or request for new benefits ● Collaborates with sales and underwriting to generate competitive insurance proposals to provide to brokers● Develop new quoting strategies and guidelines with team members to improve end to end processing

Allentown, Pennsylvania Area

● Prepare 20-21 insurance quotes a day with a 96% accuracy level ● Manage customer-facing operations via Salesforce and Siebel● Organize and manipulate data into Excel spreadsheets ● Establish and maintain strong relationships with brokers resulting in effective communication and positive working relationships

This was a fantastic internship experience where I got to immerse myself in an HR environment. I compiled data and identified trends in employee competencies to determine where more training was needed. I also discovered that I was particularly interested in the recruiting and performance management areas of human resources. During my internship, I:● Combined and analyzed survey data into Excel spreadsheets and PowerPoint slides● Prepared a PowerPoint presentation for… Show more This was a fantastic internship experience where I got to immerse myself in an HR environment. I compiled data and identified trends in employee competencies to determine where more training was needed. I also discovered that I was particularly interested in the recruiting and performance management areas of human resources. During my internship, I:● Combined and analyzed survey data into Excel spreadsheets and PowerPoint slides● Prepared a PowerPoint presentation for President’s Council ● Developed behavioral based interview questions for screening of candidates● Assessed employee performance reviews ● Recommended various training programs for employees for professional development Show less

Loretto, Pa

A customer-service oriented position where I:● Oversaw all events held in the building ● Served as main point of contact for students and visitors with their needs or concerns

Trafford, Pa

This was a perfect undergrad internship where I got even more first-hand experience of the inner-workings of a law firm. In addition, I gained valuable professional administrative expertise which proved invaluable as I continued my own job search.During this internship, I:● Prepared confidential correspondence letters and legal documents● Contacted clients, scheduled appointments and routed incoming calls● Schedule depositions with law offices/doctor offices ● Delivered… Show more This was a perfect undergrad internship where I got even more first-hand experience of the inner-workings of a law firm. In addition, I gained valuable professional administrative expertise which proved invaluable as I continued my own job search.During this internship, I:● Prepared confidential correspondence letters and legal documents● Contacted clients, scheduled appointments and routed incoming calls● Schedule depositions with law offices/doctor offices ● Delivered excellent customer service to every client Show less

Certificate, Employee Relations And Investigations

Certificate, Diversity And Inclusion For Hr

Master'S Degree, Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), Psychology, Alumni

Activities and Societies: Phi Lambda Psi, Student Government Association, Student Ambassador, Orientation Counselor, Pre-Law Club Minoring.

Diploma