-Assist in the managing of 15 commercial properties and over 100 tenants - Assist in managing tenant request with department staff during the absence of the Property Manager-Correspond with tenants and vendors daily-Ensure all property tenant lease files are prepared and maintained and entered into Yardi-Run aging reports on behalf of Property Manager and follow up on all delinquencies-Prepare lease abstracts and rent rolls-Coordinate tenant move ins and move outs-Ensure Certificate of Insurance for tenants are up to date

Provided professional photography and customer service skills for professional Realtors, everyday clients and businesses.• Directed photo shoots and conducted consultation sessions with a wide variety of clients for weddings, family portraits, business head shots and real estate photography.• Self-managed office duties including documenting expenses, mileage, inventory, equipment, software, invoices and contracts.• Created a digital filing system to backup contracts and images to various hard-drives for safety.• Managed bookkeeping and invoicing through QuickBooks.

Performed all assignments with a positive attitude, enthusiasm and professionalism. Responsible for our customer experience of our real estate team through online digital marketing. Customer service expert. Executed daily updates for our website, social media and email marketing. Other duties include assisting our agents and brokers in executing leases and contracts in a time sensitive manner.

- Created job position as there was a real need for organization, loss prevention and social media exposure.- Increased customer engagement through social media.- Used Instagram and Facebook Business to track consumer engagement and draw conclusions about user data.- Monitored online presence of company's brand to engage with users and strengthen customer relationships.- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.- Analyzed sales reports to determine quantities of retail and supplies for weekly orders.- Oversaw loss prevention through weekly inventory reports.- Promptly respond and resolve customer and vendor inquiries in person, via phone, email or social media.- Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.- Trained new employees to perform efficiently and create an upscale environment and experience for our guest.- Produced reports, flyers, spreadsheets, news and event reminders.- Settled and resolved outstanding balances.- Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.- Trained new employees on proper protocols and customer service standards.- Developed and maintained positive relationships with employees.

• Maintained the flow and scheduling of daily onsite jobs as well as customer support.• Trained employees in both school photography and company’s software.• Promptly resolved customer complaints with appropriate action.• Created and maintained a training reference manual for company’s software to help reduce onsite mistakes when on location. Manual was reproduced and distributed throughout the east and west coast photography divisions.• Provided onsite training and mechanical support to various school admins with our Identification Software.• Coordinated the repair and maintenance of office supplies and equipment.