Renée J. Concialdi, Mba Email & Phone Number

United States

Honored to represent our franchise leading the 12 voted regional representatives in collaboration with our corporate executive team, as we strategize, plan and support the growth and development of our wonderful in-home care system. I have the distinct pleasure of partnering with my Co Chair Michelle Rankine in this role.

Pasadena, California, United States & Covina, California, United States

President and Owner of Right at Home of Pasadena, San Gabriel & West Covina California. With a genuine sense of caring and compassion for seniors and adults who can benefit from care during a time of need, Renée finds it extremely rewarding to be able to help our community and loved ones. Caregiving is a gift and passion that Renée developed at early age supporting her mother due to a disability. This experience made Renée realize how critical it is for those in need, to have the ability to stay Right at Home, where they are happy and comfortable with skilled support from those who care. Renée brings 20+ years of executive leadership in a broad range of areas such as client service, relationship, communication and operations management, compliance, product, program and risk management.This experience is the perfect match to create a strong foundation of continued care giving and success to Right at Home Pasadena.

Pasadena, California, United States

Served as President of the Board of Directors, Vice President of the Board of Directors, Vice President of Governance, Treasurer and Chair of the Finance Committee during my tenure. The Convalescent Aid Society offers the free loan of durable medical equipment to residents throughout the entire San Gabriel and San Fernando Valley’s. It has been exciting to help support CAS not only grow and prosper even throughout challenging pandemic times, but also to expand into new territory in the San Fernando Valley. The need to support our most vulnerable population of those aging in place is growing, and CAS is there with immediate resources when those needs arise. it has been my honor to serve in a number of capacities throughout these past eight years, as Treasurer, Finance Chair, VP of Governance, and President. In 2023 CAS celebrated their 100th year of community service and support as a most revered, one of a kind nonprofit. A truly wonderful experience serving on the CAS board.

San Dimas, Ca

Established Program Management Office seamlessly implementing Service Tool Initiatives through leadership of a matrix organization of 64 associates across 7 diverse business units. Created vision and strategy to successfully lead Planning, Stakeholder, Impact & Gap Analysis, Requirements, Change Management, Organization Readiness, Client Account Master Data Management (MDM) Strategy, Business Process Improvement and Tool Optimization. Portfolio of implementations: • New Client Relationship Management (CRM) system for 1100+ associates across 7 diverse business units• Client data (MDM) for 570K clients, 848K accounts, 1M subaccounts, 3.6M product assets and 1.2M contacts • Email to case (CRM integration)• Interactive Voice Response System with Call Flows• Phone to case (CRM integration)• Call Mentoring System• Knowledge Management System, Website and Solutions & >150 knowledge solutions in <1 yr.• Portal Web & Chat to case (CRM integration) - in process• Created and published communication to >1100 associates across 7 diverse business units• Leadership, direction and innovation of business process improvements: - Premiere associate reference center website - >14K hits in 7 months - New CRM efficiency tool 'List to Case' - case volume upload tool (web service integration )

Led Client Service, Product Integration & Risk Management organizations focused on relationship management, service, product and financial management. • Led and mentored leaders and associates ranging from 65–150 with budget responsibility of $3M-$7M• Led call center and service and problem resolution for clients managing 187K calls and 122K cases annually • Achieved overall service transaction score of 98.6 with 4% service quality improvement• Retained clients while mitigating risk by resolving funding exceptions, short-term receivables & compliance for 1.8M risk transactions and 61K client service calls annually• Reduced receivables by $1M annually through process improvement development • Created cross business unit service advisory council driving client communication and process improvement strategies• Managed enterprise wide statutory and product compliance changes and system development

Director Risk Management & Operations & Product Support• Led and mentored staff ranging from 20–75 with budget responsibility of $800K-$3M• Led diverse service organizations with multi-level teams, building relationships and providing client service across 7 diverse business units• Ensured client retention and risk mitigation through financial management of exceptions, receivables, and compliance for 1.8M risk transactions and 84K client service calls annually• Created compliance, acquisition, event and project management teams and initiatives