Total Rewards Program Manager. SME of Benefits, 401k, Leave/Absence Management, Worker’s Compensation Administration, ADP

Total Rewards strategy, Executive Benefits, FSA and EAP SME. Project management of new suite of employee benefits and BCI benefits enrollment platform. Carrier/vendor management and relationships. Development of Benefits Guides for Employees. Open Enrollment. Executive advisor and Executive Benefits Program Manager.

Responsible for overall benefits strategy and support including research and analysis of cost-effective and legally compliant health & welfare plans and other non-pension programs. Works with system, regional and affiliate Human Resources leadership by reviewing policies and procedures, collecting, analyzing and interpreting data and statistics in the development, planning and execution of the system/region/affiliate strategies. Provides health & welfare benefits consulting. Completes complex analyses to support union contract negotiations and effective health & welfare programs. Research new laws and regulations to determine the impact on benefit programs, reporting requirements, and communication implications. Communicates information on plan design changes for health and welfare program plan design changes to Shared Services. Ensures system compliance with Internal Revenue Code and Department of Labor reporting requirements as they relate to non-pension employee benefits. • Designs effective benefit programs to address system/region/affiliate business needs and objectives. • Reviews system/region/affiliate strategies, priorities and goals to ensure the benefits strategy (philosophy, assessment, components and structure) supports those directives • Monitors and evaluates the effectiveness of the benefits strategy based on changing market conditions and recommends changes. • Partners with Labor Relations Center of Expertise and HR Leaders on labor contract negotiation strategies related to benefit programs (non-pension), etc. to achieve business objectives and compliance with contracts and laws. • Analyzes market data to make competitive benefits recommendations to ensure system/region/affiliate objectives are met.

• Project manager for HR for 9 separate re-orgs to align with the “corporate center” Sutter Health System Office. Responsible for developing position descriptions for re-orgs and new roles, working with the internal customer. • Thorough knowledge in Taleo. HRTMS and Lawson HRIS application’s design and use;• Manages assigned cyclical and ad hoc projects within system and SHSS Human Resources such as service line development, operational integrations and consolidations; policy development, facilitation and review; events, and management training. • Accesses HR statistical data, analyzes data in conjunction with research and anecdotal information, and creates recommendations. • Conducts research on HR issues relating to policy and procedure to ensure current policies, procedures and practices are in compliance with current regulations. Works with team members from HR disciplines, compliance, risk services, and legal, and drafts recommended policies/ procedures/ language to resolve.• Review standard reports to identify discrepancies, researches the source, and recommends process changes and assesses HRIS implications. • Amasses data, interprets and develops information on patterns and suggests priorities in reporting or developing further data, to support management process. Recommends improvements of strategy, operations, policy, practices, or programs based on research and findings.• Establishes communication plan for recommended changes, improvements. Identifies audiences, creates graphical and written representation for exec summaries, presentations of analysis and recommendations.• Develops budget for each project, monitors adherence to budget and makes course corrections as appropriate throughout the project. • Creates and conducts management and employee training and presentations/explanations, responds to technical questions, responsibility for follow-through on open action items.

• Administered HR & health and welfare benefits administration management, ensuring timely enrollment, explanation, & maintenance of the plans for the employees. Ensured COBRA was administered in accordance with federal regulations & kept abreast of changes with respect to their timely/accurate processing. Responsible for the day-to-day administration of some phases of the Employee Savings & Investment Plan.• Communicated with all levels of personnel & alerted management of the company to any issues that require immediate attention. Compiled data for employee annual reviews, employee terminations, & audits from government agencies, analyze data, run reports, & provide requested information. Exit interviews/termination process & compliance with labor laws. Maintains & updates employee handbooks, job descriptions, recruiting, job postings & also ensures policy memos are distributed.• Processing payroll, independent contractor invoices & accounts payable documents. Onboarding, benefits, training, compensation. Performs daily operations & HR duties, act as point of contact for employees, answering general employee questions, data entry into payroll and HR systems, managing PTO calculations. • Management of corporate insurance policies, non-profit status & registration as out-of-state non-profit, Guidestar, • Researching, troubleshooting and resolving escalated issues. Provides consultation to employees & executive team. • Recommend performance management practice to management through the use of policy interpretation & ensuring compliance.• Develop procedures, processes & policies. Implement & manage strategic operational activities plans for the organization, as well as for the President/CEO & Board of Directors.• Conduct system audits to identify & resolve data integrity.• Create analytics/metrics to assist the Executive VP, CEO & Chief of Staff.• Possesses a sound understanding of HCM & CRM system & ability to support one or more HR Modules.

Manages and uses the various rules required to ensure the data in the systems achieves desired end result. Maintains &updates reports from various data sources. Identifies trends, results, and provides recommendations for improvements. Oversee customer information on various computer systems including SAP and MDM. Assist doctors and labs with substitution of back ordered product and adjusting orders in SAP, update on status of order, provide invoices to customer using SAP. Update and validate exception data, using MDM. Establish and maintain positive and professional relationships with doctors, labs and their staff through phone contact and email. Successfully resolve complex calls received from labs, doctors, and other individuals from the optical industry. Receive escalated calls routed from other internal divisions and resolve. Conduct research to identify problem and consult with various sources to devise solution, and respond appropriately. Provides detailed information and acts as a resource regarding department’s areas of responsibility, general company policies, practices, and operations, to ensure inquiries are researched and responded to accurately. Communicates with a variety of external customers at various levels, including doctors, and representatives from laboratories and other optical vendors. Ensures central phone line and department message center is answered during afternoon business hours. Identifies improvement areas from customer input. Through having the responsibility of phone line, fulfills role as primary phone liaison to VSP’s IOF doctor and lab customers

On-boarding new Healthcare Provider member clinics & hospitals evaluating eligibility to FCC subsidies, obtaining legal agreements and member contracts with C-level executives, securing funding for healthcare provider sites, managing the order cycle with our vendor partners, preparing RFPs. Maintains human resource information and compiles reports. Maintains compliance with federal and state regulations concerning employment. Liaison between FCC funding agency, healthcare providers and AT&T executives, our vendor partner. Manage agency data and reporting metrics, as well as accounts receivables. Well versed in Microsoft platform including Microsoft Dynamics CRM database administration as well as SAP.

Auction Operations & Asset Management. Responsible for performing a variety of Trustee (foreclosure) Auction sales duties including processing escrows for trustee sales, calculating and verifying bidders funds and registering bidders, receiving all required funds for sale of foreclosed homes, and verifications for processing the escrow & sales contract. Exceptional customer service in a fast paced, high pressure environment, developing strong professional relationships with clients and co-workers. Processing banking information, cash and large denomination check handling for multi-million dollar auction events, performing extremely complex reporting and documentation analytics for Trustee clients on a real-time basis. Assisting customers with application process and purchasing using hard money loans through Auction.com financing, and processing sales using Auction.com financing. Handling confidential information in a professional & highly ethical manner.

Manage responsibilities comprising administrative, personnel, staff development, and cost effective fiscal and cost cutting program assessment. Compile qualitative and quantitative information, analyze data, and develop reports with conclusions and recommendations for senior management. Implement more efficient principles, methods, and techniques. Deliver in-depth analysis of legislative issues and potential impacts and cost implications. Seasoned in interpreting and applying laws, regulations, and implementing policies and procedures. Adept at determining analytical techniques and information gathering processes to obtain required information and data for analysis. Analyze most efficient alternatives and make cost effective recommendations regarding such matters as organizational structure, staffing, productivity, and policy or procedure modifications. Prepare clear, concise and complete technical reports, correspondence and other written materials for senior management. Develop and implement of goals and objectives. Provide liaison and staff support to a complex variety of committees and commissions, including technical assistance on administrative and analytical matters. Review findings with senior management and prepare resulting reports of study conclusions. Cost effective contract analysis; review and administer contracts.  Expert at building consensus and fostering positive, effective relationships with diverse constituencies and principals. In-depth knowledge of management principles and practices. Skilled in analyzing administrative, operation and organizational issues, evaluating alternatives and reaching cost effective solutions.

Managed customer sales calls, built positive relationships for a medical device sales company specializing in cranial and spinal surgery. Demonstrated adaptive leadership qualities. Assisted in establishing and growing account base during relocation of business out of state. Provided administration and project management assistance to the CEO of Vineyard Neurosurgical. Provided communication, coordination, administrative assistance, document preparation, travel arrangements, calendar management, day to day operation. Coordinated and organized transition and relocation of operations. Managed multiple tasks/projects and deadlines simultaneously.

Career Fairs to market the career center and source new employer accounts for Job Development with local area businesses. Consistently brought the most employers on board. Conducted workshop presentations on various components of job search to increase marketability of clients to employers. Collaborative effort with local area colleges, agencies and employers. Performed vocational and career assessments, managing completion of applications for employment, financial aid, and college. Assisted in developing client skills for private sector employability, understanding of resources available, with a focus on “above-and-beyond” client relations. Strong customer service experience and a proven ability to exceed performance standards.

In charge of caseload and case management, ensuring client compliance with program policy and regulations. Evaluating financial and household eligibility, processing documents, and issuing payments / notifications to qualified applicants for government programs including MediCal/Medicare benefits and eligibility including share of cost calculations to qualified applicants in compliance with all regulatory requirements and compliance policies related to those requirements. Interpret the various health plans and any documentation associated with them. Compiled qualitative and quantitative data for statistical analysis used in management reports. Processed member level data and information using automated systems within established production and quality standards. Processed additions, eligibility updates and reports within established production and quality standards. Reviewed accuracy of data entered against source documents. Handled escalated calls; also de-escalated calls. Peer to peer coaching /training.• Identified, researched and resolved complex issues with enrollment information and member eligibility. Regularly contacted internal and external business partners to verify/obtain additional information to complete processing work and verify member eligibility/data.• Made recommendations to management for improvements in business processes and desk level procedures, identified issues and took corrective action. • Performed inventory reduction, routine to mid-level, (i.e. member inquiries, initiated benefit adjustments, responds to emails, calls, etc.) • Participated in quality and efficiency workgroups to continuously improve quality and client satisfaction.