Renee Bowman Email & Phone Number

Ann Arbor, Mi, Us

Dearborn, Michigan, Us

• Partnered with leadership across the 3 Customer Experience teams which grew by 30% in 8-months, providing thought leadership, partnership and coaching on compensation planning, performance management, HR resources and support needs, and culture to 3 senior leaders and 22 people leaders reporting to them; supporting 62 employees. • Led an interaction model workshop between the leadership of a newly established Product Strategy team and the Customer Experience team to promote insourcing of our strategy, research, and design work, resulting in increased collaboration and alignment between teams.• Devised and implemented an MVP for talent reviews based on leadership’s request, resulting in the identification of 13 employees that required development and/or retention efforts and the progression of 2 promotions. • Facilitated early prototyping and user testing of quantitative data collection and measurement for a capability assessment model, and developed a tool for capturing qualitative data that helps leaders define and measure excellence by role. • Participated in a talent strategy build that proposed an annual talent planning practice, guided think-work and led content refinement to present to the Talent leadership team, resulting in increased focus on talent development and retention.• Developed and tested a Succession Planning toolkit for 200+ second level leaders, providing guidance on developing their pipelines and building bench strength in their executive successors, resulting in increased readiness for leadership transitions and reduced impact from succession planning changes.

Dearborn, Michigan, Us

• Focus: Corporate-wide talent strategy initiatives • Timeframe: During the creation of Ford's electric vehicle division (Model e) and the transition of a new CHRO• Supported Succession Planning efforts; built development material to assist executives in identifying and executing on growth opportunities for their talent pipeline of varying readiness levels (i.e., far, near, now)• Key role in the fast-paced strategy, design, and pilot of capability assessment resources for business operations to determine and build development opportunities based on their most critical capability needs• Program planning and execution for the HR leadership development program; most notably provided thought-partnership in building learning experiences for the early career team members in the HR rotational program

Dearborn, Michigan, Us

Ann Arbor, Michigan, Us

• Managed a high-profile portfolio of 10 B2B and B2C eCommerce clients on the Magento platform with ongoing site health and performance agreements, including the largest value portfolio on the team.• Successfully owned profitability and timeline for all assigned client work, which ranged from $6 million to $27 million in online revenue, while maintaining buy-in and engagement with internal and external stakeholders, exposing risks to leadership, and developing client action plans.• Prioritized client work using agile methodology, creating weekly sprints for a team of 5-6 front-end and back-end developers and grooming backlogs for each client's unique business needs and contracts.• Maintained a backlog of client requests, researched requirements, and wrote user stories, acceptance criteria, and testing criteria.• Balanced client needs and objectives with contracted hours of service, tracking billable and non-billable hours to achieve 20-25 hours of billable client work weekly.• Delivered consistent, high-quality work at or below expected estimates, meeting or exceeding client expectations.• Collaborated with Account Executives, digital marketing support, and creative services teams to ensure successful project delivery.• Established effective project governance for each project based on priority, scope, timeline, and client organization, operating under a model of constant iteration and adjustment.• Oversaw the conception, testing, and iteration around development, maintenance, and growth of revenue-generating online storefronts for clients without brick-and-mortar locations, continually testing changes and reviewing heat-mapping to isolate issues and suggest adjustments.• Researched and estimated development and project management hours needed, considering competitor analysis, best practices, available technologies, and feasibility in the current site setup.

New York, Ny, Us

• Led client onboarding for a multi-channel digital marketing platform, including SaaS implementations and ongoing client health management. Utilized user-centric and results-based approach, constantly testing hypotheses and adapting strategies. Developed and executed product plans for eCommerce and travel verticals, resulting in the company's top revenue-generating client.• Managed revenue-enabling teams responsible for client health and profitability, overseeing 19 employees with 13 direct reports. • Championed and drove end user buy-in for a new implementation path that reduced client onboarding from 4 months to 4 weeks, resulting in earlier revenue generation and reduced lift for end-users.• Guided and inspired teams through major company shifts, including acquisition, rebranding, and sunsetting of a platform while building a new self-serve platform. Developed and implemented a tiered client support plan that aligned Professional Services teams into cross-functional sub-groups to ensure all clients had dedicated and experienced resources.• Led the integration of a project management tool in Salesforce to streamline CRM processes across 5 teams and 100+ steps. Drove excellence in talent acquisition and retention, fostering a collaborative and caring team culture. Built and maintained strong relationships cross-departmentally with Sales, Marketing, Client Success, Ad Operations, Product and Engineering teams.

New York, Ny, Us

PROMOTED to DIRECTOR OF PROFESSIONAL SERVICES• [Formerly MyBuys which was acquired by Magnetic in 2015]• Led the Engagement Management team which provided implementation consulting and delivery services specific to our multi-channel suite of Marketing tools• Lead the integration of a project management tool in Salesforce CRM to work within existing client delivery systems; aligned five teams' work into a unified, properly sequenced and scoped project plan

New York, Ny, Us

PROMOTED to IMPLEMENTATION SERVICES MANAGER• As an Engagement Manager, managed enterprise clients and forecasted $2.6 million in revenue - double the next highest performing team member. Contributed to validations of site and scope prior to signing, joined sales calls as subject matter expert, created sales mockups, decks for prospects, and marketing collateral. Supported client's technical and creative health by building monitoring products and improving QA measures, facilitated creative output for ad campaign launches, and served as product stakeholders and feature testers in the areas of Onboarding and Email.

Paris, Us

• Managed the implementation of HookLogic's paid search solution on eCommerce clients such as Target, Kohl's and Walmart• Worked with retailers to determine how to best harness HookLogic's Retail Search Exchange capabilities to meet business needs and goals--helping to create new monetization opportunities on their site

Master Of Human Resources And Labor Relations, Human Resources Management

Bachelor Of Science Summa Cum Laude, English/Written Communication

Education record