Identified salient problems for internal and external customers, substantiating business cases with quantifiable value for presentation to senior leadership and stakeholders. Led cross-functional teams to ensure flawless execution of sprint goals and deadlines. Submitted 40 patents with 11 Filed.● Led user research, validated business value, and developed product requirements with 3 patent applications for Real-Time Payment Rail, streamlining B2B transactions and driving innovation.● Delivered a design prototype, conducted ideation sessions and defined feature requirements for unbanked and underbanked populations, resulting in the submission of 5 patents.● Conducted competitive analysis and designed user flow wireframes for Peer to Peer Cross border Transfers, reigniting stakeholder interest and fostering collaboration among teams. Transitioned work to another associate for continued progress.

Explored salient problems with cross functional teams of design and tech experts. Participated in Hackathons, developing prototypes for rapid user testing and experimentation. ● Mentored Branch Ambassadors on Product Management, leading to two Branch Associates being accepted into the Product Mobility Program for customer facing associates.● Delivered a design Prototype and product requirements for a human centric risk management dashboard, pending development until risk data migration completion in 2023.● Developed a Referral Program Prototype exploring problem spaces and hypothesis analysis for a multiplayer shopping experience, resulting in the submission of 7 patent applications.

Processed account transactions accurately using multiple computer systems, based on customers’ written or verbal requests. Appointed Well-Managed Champion by Leadership and assigned as a Team Leader.● Implemented a well-managed Kanban board for tracking work in progress, contributing to a 100% score on the Business Assurance Review for upholding compliance.● Managed my mentor's Commercial Real Estate team, spearheading improvements to the end-to-end loan process, from origination to closing, within Salesforce customer relationship management.