Renee Gonlag Email & Phone Number

Australia

• Regulatory Officer, Savanna, Agriculture and Soils section, Emissions Reduction Fund Branch, Scheme Operations Division
• Administration of the soil carbon methods in the Emissions Reduction Fund (under the Carbon Credits (Carbon Farming Initiative) Act 2011).
• Detailed analysis and research of legislation and project data to inform decision making and solutions to complex issues.
• Familiarity with and proficient use of software such as records management, and customer relationship management databases.
• GIS analysis and other technical verification tasks.
• Drafting written material, including briefs, guidance and correspondence.

Canberra, Australia

• Deliver curriculum-linked environmental education and interactive programs to engage age groups from pre-schoolers to adults.
• Communicate with educators, teachers, and booking organisers to deliver on their expectations.
• Adapt programs to suit the study or focus topic of the group. In addition to botany, this has included drawing on my knowledge of weather, fire and climate, soils, natural resource management, ecology, research.
• Collaborate with colleagues to ensure an inclusive and accessible learning experience for all students.
• Supervise the duties of a team on shift to ensure an effective, safe, and consistent program delivery.
• Provide training to new staff by demonstrating programs and co-presenting.

Canberra, Australia

• Northern NSW, Environment Assessments
• Administration of environmental impact assessments through the application of the EPBC Act and Regulations and implementation of relevant policies to promote sustainable development.
• Developed an extensive understanding of the NSW EP&A Act 1979 and the Biodiversity Conservation Act 2016 and their requirements, and the NSW Planning Portal.
• Experienced in assessing documents prepared for state and local government development applications and navigating the complexities of multi-jurisdictional legislative requirements.
• Engaged regularly with local and state government to provide efficient bilateral approaches, consistent advice, and practical solutions to complex problems which ensured the protection of biodiversity.
• Project management of multiple ongoing projects and operations improvement initiatives to achieve deliverables within competing deadlines.

Canberra, Australia

Administrative and clerical tasks to assist the operation of stores and reception. Business improvement tasks to assist with operational requirements and learning goals for the Division. Tasks included;- Provided customer driven services within the CSIRO.- Developing and maintaining records of actions, transactions and invoicing, communications.

Peppers Gallery Hotel; Bicicletta Restaurant, Canberra, Australia

• Demonstrated multitasking, organisation and attentiveness by maintaining consistent service amongst my tables, while answering calls, seating new guests, processing complex payments, and delivering room service, food.
• Adjusted my customer service approach to meet individual customers’ needs by acquiring a detailed knowledge of the food and drinks menus to create a memorable and welcoming dining experience.
• Provide a safe work and dining environment by maintaining knowledge of current food health and safety standards, hotel emergency procedures, and clearly communicating with kitchen staff regarding allergies and.
• Collaborated with all restaurant staff consistently throughout shifts to ensure smooth and efficient service.
• Developed strong conflict resolution skills which helped return customer satisfaction and resulted in positive feedback.
• Coordinated reserved seating and walk-in customers’ seating to ensure reliable service and readily available tables for booked customers.

Canberra, Australia

• Experience in formal and empathetic letter writing.
• Efficient use of email, calendar and scheduling software to confirm bookings and maintain current patient information.
• Demonstrated initiative when left un-trained in certain tasks, such as filing procedures,
• Used and continued to develop customer service skills to make patients feel welcome and comfortable.
• Improved ability to multitask and perform tasks within strict deadlines as tool sterilisation often required completion in time for scheduled appointments.
• In this small practice, I was often required to quickly move from reception to the assistance of the Periodontist in within a matter of seconds.

Manly Wharf

Bachelor Of Science (Resource And Envrionmental Management), Environmental Science

Course studies included; climate change science and policy, environmental policy, field research methodologies, GIS and spatial analysis.

Education record