Renee Goodwin Email and Phone Number

Assist in customer contract negotiations: Global deployment rights, terms of use, and discountsAssist Sales in discount rates for customers needing limited terms for operating expense budgetsAssist in acquisitions, review existing contracts for software royalty issuesReview and update Sales Policies and ProceduresAssist in negotiating Global Deployment Rights.Facilitate revisions to customer's install base due to changes in customer's server environmentSubject matter expert on license assignments due to mergers, acquisitions, or bankruptcySubject matter expert on cross country license relocations between customer affiliates Train Sales Operations teams and Sales Associates on Sales policies and proceduresLiaison between Sales, Operations, Legal, Product Managers, Revenue, and Customer Care Research. reporting, analysis of customer's purchase patterns using salesforce.comTrain Sales on changes to product offerings due to license version upgradesResearch, reporting, analyze customer purchase patterns using salesforce.com

• Collaborated with sales, legal, marketing, finance, and operations to respond appropriately to customer’s billing, pricing, and various other requirements within the customer’s Request for Proposals (RFP).• Work with partner leasing companies to respond to Global customers with a need for leasing in countries where Dell Financial Services did not have a presence• Arranged a sales strategy with the sales managers that included lease pricing, offerings, and procedures to acquire new business• Wrote detailed responses to RFP questions and explained in writing the complex details of leasing computer hardware and software• Responded to proposal request for companies interested in leasing through a strategic relationship with Pharos Financial Services L.P., — a Minority Business Enterprise (MBE)• Prepare legal documents for Sales team• Review Letter of Credit drafts and process draw downs• Assist with developing and reviewing policies and procedures.• Train new employees

• Supervised an award winning team of front end lease coordinators, collection coordinators, and end of lease coordinators• Worked with internal departments(including compliance, legal, sales, logistics) to establish a lease financing order process from order placement through accounts receivable to end of lease specifically designed to meet customer’s requirements while consistently following internal legal and operational guidelines

• Gathered customer data including Dell products shipped, total dollars, and customer equipment locations and prepared lease contract documentation based on the data• Researched and resolved high level billing and lease contract discrepancies• Lead customer set up calls to introduce team members and process to new customers• Trained new Lease Coordinators.• Reviewed co-workers data for accuracyAccomplishments:• Managed one of Dell’s largest lease customer portfolios successfully• Promoted quickly based on recognized creativity and consistency