Renee Heintze Email and Phone Number

Leads comprehensive process optimization and change management initiatives while partnering and collaborating with multiple teams in a matrixed environment. Serves as executive partner in identification and implementation of improvements in business operations, employee training and certification, human resources, people experience, as well as compliance processes.• Selected and implemented a Learning Management System (LMS) to streamline and centralize training processes, enhancing overall training efficiency and accessibility.• Develops and implements employee training and professional development programs covering critical topics such as onboarding, environmental health and safety, ethics and compliance, and employee technical skills development.• Drives project management of process optimization including creation of process maps, SOPs and supporting documentation.• Evaluated, selected, and implemented a Computerized Maintenance Management System (CMMS) platform to optimize Field Service operations.• Pioneered the development of a commercial training offering for medical imaging equipment service.

Guided in-house and contract Instructional Designers and Multimedia Developers to cultivate commercial eLearning course offerings for the life science industry. Liaised with General Manager to define a best-in-class annual strategy and budget for enhanced training. • Owned IACET Continuing Education Unit provider accreditation process, including designing all needed business processes and documentation to support requirements.• Streamlined full training development process, including managing multiple third-party vendors to deliver projects on time.• Optimized speed to market and consistent customer learning experiences by implementing processes to create scalable efficiency.• Drove continual assessment of current learning innovation to differentiate Veeva in the marketplace as a provider of highly effective, engaging, and learner-centered GxP compliance training content.

Designed and deployed executive Learning & Development strategy. Drove strategy initiatives that impacted 1K global employees and consultants in the Field Engineering business. Measured and monitored the impact of learning strategy and operations. Acted as an executive partner alongside senior leadership to craft job role technical and professional competencies, development paths for each, and general career paths for individual growth within the organization.• Spearheaded swift organizational change during COVID-19 travel constraints by creating learning programs to pivot all global Field Engineers to remote inspections quickly and confidently in a span of eight working days.• Created and curated a framework for the Field Engineer internship program.• Served as a formal liaison with critical SMEs to convert all in-person courses to virtual instructor-led courses and create a virtual format for the annual internship program during the COVID-19 pandemic.

Leveraged technical expertise to guide a team of 13+ Business Analysts, Industry Advisors, and Trainers. Spearheaded the training of software implementation solutions. Counseled 650+ prospective and current life science clients on the use, best practices, and benefits of UL PURE Learning solutions including ComplianceWire and the Enterprise Learning Management Platform.• Aligned multiple stakeholders’ visions for transforming learning across organizations by serving as a formal consultant to client executive teams and developing strategic and tactical plans that combine services and technical solutions. • Ensured timely and on-budget project delivery with significant quality by guiding the delivery team in determining estimates and building realistic delivery schedules.• Optimized delivery excellence and product enhancements by aligning with internal department heads, including Project Management Office, Product Development, and Software QA.

Pioneered effective technical sales training for inside and outside sales teams. Acted as a communication bridge between sales, support, services, product development, product management, and senior management to convey customer feedback.• Acquired $3M+ of new account revenue annually by developing product demonstrations.• Led user groups and customer advisory boards, represented products efficiently and offered executive thought leadership at conferences and seminars.

Led all global corporate compliance training programs for 50K+ employees, including eLearning, live, and virtual courses supporting DaVita's mission and values. Served as a trusted liaison with the Chief Compliance Officer and senior compliance leadership to monitor the execution of internal compliance communication strategy across all channels.• Supported global compliance programs by selecting a customized team of Instructional Designers and Policy and Communications Analysts.• Championed the formal design, development, and delivery of 23 eLearning courses as part of DaVita’s $250 Million settlement with the US Department of Justice.• Ensured regulatory compliance with DaVita policies by aligning with attorneys to review internal and external sales, marketing, and educational materials.

Owned Quality Assurance/Regulatory ComplianceWire Learning Management System involving 40K global users at 50+ global manufacturing sites. Conducted global system administrator training. • Spearheaded the formal execution of the launch strategy for the implementation of corporate LMS at acquired global sites.• Offered system functionality and technical support for 200+ local site LMS administrators.

Acted as a Global Business Unit owner of ComplianceWire LMS administration, guiding 1K person site teams and influencing seven global site administrators. Led the presentation of business unit training metrics to the Senior Leadership Team as part of Quality System Management Reviews biannually. • Garnered $70K in productivity savings by deploying global QA training improvement projects to eliminate overtraining. • Delivered instructor-led LMS administration training to audiences with diversified levels of access.• Ensured zero findings in all audits by supporting notified body audits as the GBU training system subject matter expert.

Supported Vice President of Learning & Organizational Development by spearheading annual succession planning strategy sessions for senior leadership. Designed a global culture strategy summit for senior leaders by liaising with the VP of L&OD. • Orchestrated new employee onboarding and implemented program improvements. • Spearheaded formal performance review process and software training for 1K employees.• Served as an administrator of a Quality Assurance ComplianceWire Learning Management System for 1K+ employees.

• Maintain and manage DCS meeting schedules for 19 counselors• Maintain and track personnel e-learning courses, and personnel files.• Logistical and payroll support for 19 employees and 25 foster parents, to include tasks such as calculation of mileage reimbursement, pay deductions, and tracking of paid time off.• Created and implemented a shared electronic calendar system for all employees and managers.• Complete all check requests/invoice payments, purchase orders, and petty cash reimbursements.

The honor of a lifetime to work with 150 students each year in rural Mississippi. As an educator, I was given full freedom to create and implement curriculum and educational materials to meet the annual learning objectives of the State of Mississippi. I loved creating cooperative working relationships with students, parents, and administrators. The highlight of each year was coordinating the Junior/Senior prom.