*Maintains high level of security for access to credentailing software*Creates,procures,and updates user guides, etc. to maintain up-to-date skill sets for managing and use of the database.*Serves as the system expert for both the business processes function and technical responsibilities associated with credentialing software. *Maintains the efficiency, security, integrity, accuracy ,and availability of software database.*Develops, builds ,and refines reports for the Medical Staff Services Department(MSSD), Central Verification Office(CVO), and other organization teams.*Educates and trains all database users.*Troubleshoots and resolves database and end user environment questions and issues and coordinates with vendor as needed for resolutions. *Ensures maximum database efficiency and operation by continuously maintaining clean data.*Audits100% of files from CVO and MSSD ensuring files are complete, data entry is correct, and policies and procedure requirements are met.*Develops standardized policies and procedures for data capture, reporting and usage in collaboration with entity and department leadership.

• Assist in organizing a comprehensive credentialing program initiative.• Created the credentialing the process for all organizational locations to meet or exceed all regulatory and policy requirements. • Trained and mentored other team members in fulfilling their portions of the process. • Initiate and finalize the credential verification process for all new applications for Medical Staff and Allied Health Professionals. • Responsible for primary source verification of all Medical and Allied Health staff applicants.• Ensure regular and timely communications to practitioners and medical staff leadership.• Serve as an effective liaison for administration, hospital departments, medical staff members, board members and/or other offices.• Conduct research to ensure full verification of all applicant information.• Conduct research to obtain comprehensive details for information discovered during the verification process. • Timely and accurate data entry of new practitioners into all credentialing and hospital software.• Maintain current activity log for review by multiple departments.• Extensive oral and written communication with practitioners, executive management, and organizations such as institutions of higher education, medical universities, hospitals, physicians, and the highest levels within these organizations. • Prioritize and organize processes to ensure smooth and effective workflow.• Communicate with support personnel to educate the need for, and importance of, complete information in the application process. • Assist all concerned parties in understanding the process and meeting all application requirements. • Routinely adjusting the process to changes in the requirements.• Regularly multi-tasking, handling multiple files at the same time and addressing concerns from individuals from all aspects of the credentialing process. • Consistently meet and exceed expectations and performance metrics.

Providing solutions for all aspects of substance abuse screening, domestically and internationally. Proposal writing and Statement of Work development. Subject matter expert in legally defensible specimen collection procedures. Training of collection personnel as well as supervisor training. I have worked with Government, government contractors, and commercial entities and assisted with ensuring their programs meet or exceed the industry gold standards.

• Experience in Brazos County, Texas• Negotiate, prepare, and pay Oil and Gas Mineral Leases• Create lease title reports – construct deed chain of title, verifying mineral ownership prior to payment to lessors• Create sovereignty run sheets – research chain of title from present back to the patent, picking up every document pertaining to subject lands indexing the following types of records: Deed, Deed of Trust, Oil Gas Lease, Releases for Deed of Trust and Oil Gas Leases, Probate, District Court, Marriage/Divorce, Lis Penden, Tax and Hospital liens. • Create mineral ownership reports – Mineral ownership breakdowns to the ninth decimal, including non-participating royalty interests.

Wrote Standard Operating Procedures for Drug Testing approved and utilized by DoS and DoD for contractors in Iraq, Afghanistan, and Kuwait.Assisted in developing processes to ensure specimens reached certified Western labs in a timely manner.Directed overseas personnel in collection and exportation procedures, error-correction training, and site setup.Led and directed a team of medical review officer assistants. Provided guidance and training in proper procedures to ensure compliance with Federal, State, and Local laws and regulations, as well as adherence to corporate policy, both international and domestic.Interfaced extensively with clients and stakeholders to establish expectations, monitor program performance, and ensure client satisfaction.Extensive oral and written communication with government officials, clients, peers, and Medical Review Officers. Developed and conducted training for employees, subcontractors, and vendors.Developed, implemented, and updated standard operating procedures.Established process improvements. Supported business development activities/objectives and participated in client conferences, both pre- and post- award. Conducted contract analysis to ensure compliance with contract requirements and collaborated with clients to develop and implement contract changes as needed. Negotiated contract pricing with both clients and vendors/sub-contractors.Extensive travel for client meetings, presentations, training, and vendor site reviews. Performed quality assurance on vendor sites and personnel. Provided re-training as needed. Advised and guided clients of changes in Local, State, and Federal regulations. Assisted in adapting client policies to ensure compliance with the changes. Conducted annual employee evaluations and reviews; resolved interpersonal relationship issues as they arose; developed and monitored performance improvement plans; and administered disciplinary actions as needed.

Utilized MS Office products to prepare presentations showing various financial investment options and their potential returns. Prepared and presented financial plans and asset analysis using MS Office. Maintained client database using MS Access and ACTS. Extensive written correspondence with clients and prospects, both hard copy and electronic. Extensive oral communication. Extensive client interaction.

Disseminated information regarding products, services, features, rate plans, and special offers. Created brochures and specification sheets using MS Office products. Resolved customer concerns through thoughtful problem solving and negotiation. Managed contact lists using a Siebel program. Managed inventory using MS Excel. Schedulred appointments, organized customer events, and participated in community activities using MS Outlook. Used Global Online Distribution ordering system for larger corporate and government accounts. Negotiated contracts with small, medium and large business, as well as government entities. Extensive face-to-face and written contact with clients.