• Providing explanations and/or clarification to clients over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns.• Explaining various social programs administered by the CRA. • Gathers information from taxpayers to establish the precise nature of their enquiry or request.• Researches possible responses or solutions using a variety of internal and external information sources.• Techniques and practices used to operate various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation.

· Assist dealers in solving daily problems regarding GM Financial applications, by providing professional customer service.· Attend to inbound calls quickly and effectively.· Train dealers to correctly follow GM Financial procedures and requirements.· Follow up on dealers to price current data and/or answers their questions.· Process general administration and recording daily transactions.· Entering notes into the system to assist dealers in gathering missing documentation needed to process transactions.· Gather information to build reports on a regular basis.· Entering new programs into the system · Training new Hires

Full-time permanent position with Van Houtte Coffee Services. Responsible for meeting customers’ expectations while meeting the financial objectives of the company.• Contacted customers in a proactive and efficient manner in order to validate their expectations.• Suggested coffee blends that would meet the expectations of the customer’s consumers.• Managed a specific portfolio of customers and ensured the greatest level of satisfaction.• Acted as the liaison between the Delivery, Technical Services and Accounts Receivable departments.• Compared year-over-year sales for customers and took the necessary actions to improve performance.• Prepared notices for installations, replacements or removal of equipment.• Kept customers informed about our products, promotions and services.

Held a full-time permanent position with one of Lake Louise’s resort hotel. Ensuring the coordinating of all the details required to guarantee an event ran successfully.• Executed specifics of contractual agreement for every group staying at the Hotel.• Represented the Hotel at Wedding shows and exhibits.• Implemented use of social media marketing.• Provided rates to potential clients and responded to general group booking inquiries.• Managed room inventory and room blocks.