Renee Lepine-Downing Email & Phone Number

United States

Iowa City, Iowa Area

• Compose content for company website; create SOPs for employee use• Proofread legal affidavits for proper grammar and clear composition before being sent to the courts• Perform quality assurance by reviewing debt collection and foreclosure documents to ensure corresponding laws for manner of service is met • Enter high volume of individual lawsuit data into database (Serve Manager) with accuracy • Audit invoices from over 12 different clients to ensure proper filing and archiving took place• Contact out of state clients and sheriff departments for service updates • Order supplies for the office, and performed mail clerk duties

• Perform accounting duties such as adjustments and discounts to self-pay balances• Take payments over phone and process them in Cerner; accurately obtain private insurance information to bill on claims• Answer billing inquiries from patients; address and resolve issues stemming from processing errors• Strict adherence to HIPAA when handling patient information at all times• Follow up with patients to resolve outstanding balances• Complete and send appropriate claim forms according to CMS and third-party payer guidelines• Contact medical insurance payors regarding the status of outstanding claims, as well as patients and guarantors • Compose correspondence to insurance payors, third parties, and patients regarding the resolution of outstanding balances and claim appeals• Compose and submit disputes or appeals for patients

Coralville Iowa

• Manage and execute multiple projects while adhering to strict company deadlines• Transcribe, interpret, and process financial complaints from consumers• Proofread documents before they are published on the company website• Create company reference documentation of procedures, used by employees• Provide customer service through inbound and outbound calls • Answer financial inquiries from consumers using a database (Oracle)• Perform mail clerk duties: handle and process mail from consumers following federal regulations

Iowa City, Iowa Area

• Conducted interviews with university scientists, and campus events for journalistic articles• Compiled and organized historical archives of the Chemistry department for the University of Iowa

The University Of Iowa, Iowa City, Ia

• Wrote journal articles that were featured on the front page of the website• Created original short stories published in the literature section• Met with journalist team biweekly to pitch ideas for publishing calendar

The University Of Iowa, Iowa City, Ia

• Cross-referenced hospital accounts listing with 28 different permit types to complete transactions

The University Of Iowa, Iowa City, Ia

• Prepared ingredients for chefs meeting Iowa Food & Consumer safety regulations

Greater Chicago Area

• Created games and art projects for Montessori preschool summer program • Executed core lessons on subjects such as math and reading for students’ cognitive development

Greater Chicago Area

• Spearheaded an independently established summer youth tennis camp and created daily lesson plans for students• Coached children during drills to communicate good form and to develop fundamental skills

Bachelor Of Arts (Ba), English

• Deans List • Advantage Iowa Scholarship • UI Student to Employed Professional Certificate

Education record

Activities and Societies: Honor Roll, Varsity Tennis Team, Soccer Team, Art Club, Philosophy Club