Renée Jackson Email & Phone Number

Union City, Nj, Us

Florida, United States

Responsibilities:Demonstrate ability to work remotely using Kustomer CRM while adhering to touch and quality metrics to optimize guest flow and satisfaction.Collaborate effectively within a team and consistently deliver high-quality support to meet SLA and individually manage wifi or equipment failures.Accurately notate, calculate, and manage guest accounts on a 3 live chat, 1 email channel simultaneously to troubleshoot account issues in accordance to RTR policy. Provide exceptional “Cinderella-like” customer experiences that continue to led to recognition and rewards.

Bronx, New York, United States

Demonstrated expertise in various service styles, including French service, sweepservice, and Hors D'oeuvre passing on top of possessing extensive knowledge ofbartending and bar back duties.• Collaborate effectively within a team and consistently deliver high-quality service,while adhering to event scheduling and requirements.• Respond to on-call travel requests and report to designated event locations on timeto perform the set-up or breakdown of an event in a timely and organized matter.• Demonstrate exceptional fine dining expertise and wine knowledge while holdingvalid certifications.• Provide exceptional customer care that once led to receiving recognition byMichael Bloomberg for successfully performing the Heimlich Maneuver on achoking guest.• Accurately record and accommodate specific food orders and allergies, whileconstructing visually appealing buffet displays to optimize guest flow andsatisfaction.

Shanghai, China

New York, United States

Promoted various brand campaigns and performed brand activations to help drive sales. Received and relayed consumer feedback.

New York, United States

• Provided exceptional customer service, including prompt response to phone callsand emails, resolution of complaints, and timely resolution of any issues orconcerns.• Compiled membership information from clients and reported them to themembership advisor.• Scheduled appointments, assisted management, and acted as a concierge to classesto ensure accuracy and up-to-date schedules.• Maintained a clean and organized front desk area, stock supplies, and ensuredequipment were in good working order.

United States

Collaborated with fellow crew members within designated muster stations tomaintain the safety of all onboard by staying knowledgeable about fire safety andlifeboat operations.• Performed as a vocalist while fulfilling crew member duties, adhering to countryentry requirements, and holding a valid passport.• Contributed to the development of new onboard shows including the showcasingand selling of fine jewelry during trade shows.• Led and provided feedback on numerous exciting shoreside excursions tomanagement.• Assisted in organizing and managing nightlife activities onboard, reported to thecruise director, and promoted organized crew member events for onboard morale.

Tampa, Florida, United States

• Provided exceptional customer service, including greeting customers, assistingwith product questions or purchases, as well as resolving any issues or concernsin a timely and effective manner.• Processed transactions accurately and efficiently used the store's point of salesystem.• Maintained a clean, tidy, and well-stocked store appearance.• Stayed up-to-date on product knowledge, promotions, and sales to provideaccurate information to customers.

Tampa, Florida, United States

• Received, unpacked, and restocked merchandise in appropriate storage areasaccording to established procedures.• Labeled and priced merchandise as necessary and performed regular inventorychecks to ensure accurate stock levels.• Ensured that all merchandise were properly displayed and rotated to maintainfreshness and avoid expiration.• Assisted customers with finding products and answered any product-relatedquestions.• Operated and trouble-shooted electrical motorized vehicles for park guests.