Clement Renée Email & Phone Number

Un parcours professionnel excitant ponctué par une immersion de 13 ans chez Coca-Cola France en tant que Consumer Interaction Center Manager avec comme territoire d'expertises, un service consommateur 3.0, la gestion d'un site corporate très "corpotainment"​, une équipe digitale de Community Managers dédiée à engager autour de sujets Brand Love centric et Corporate.Vie professionnelle marquée par des expériences de management d'équipe customer Care dans des secteurs tels que les télécom, la bourse on line..Que du Bonheur!!English part• Build and enhance consumer perceptions of our company, brands and ingredients through fully integrated proactive and reactive communications via multiple channels, with a focus on digital and social media• Responsible for the execution and evolution of the Consumer Interaction Center (CIC) in accordance to business objectives and social media landscape development• Leading specialized functional teams within the CIC with 13 people and different areas of expertise, Consumer Care, Website Management, Community Management on social networks.• Support "Corpotainment" website implementation & optimization, coordinate ongoing activities that enhances consumers, stakeholders experience trough this channel• Ensure swift and timely responses to all consumer contacts received by Coca-Cola France• Act as early warning system for Crisis team management and escalate • Manage team of Community managers using digital and social media platforms • Serve as a contributor to the optimization of Reputation, Brand Love.Happiness engineering I am focused in!

Listed skills include Communications Off/On Line, Crisis Management, Consumer Care Management, Website Management, and 10 others.

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  Consumer Interaction Center Manager

  The Coca-Cola Company

  Jan 2002 - Present - Issy Les Moulineaux

  Gestion d'une équipe de 15 personnes autour de 3 territoires: Service client 3.0, Management de site web (Contenu, etc.), Engagement digital (Brand Love, E-Reputation) via les Réseaux sociaux.