Cashier Training Supervisor
• Developed manuals and training curriculum for all positions within the casino finance department which encompassed 1500+ employees. • Reviewed and developed new and existing policies and procedures for all positions within the finance department.• Analyzed and established internal controls related to casino finance that minimized risk and adhered to the regulations of the governing body – The Alcohol and Gaming Commission.• Led the internal team that developed, tested and… Show more • Developed manuals and training curriculum for all positions within the casino finance department which encompassed 1500+ employees. • Reviewed and developed new and existing policies and procedures for all positions within the finance department.• Analyzed and established internal controls related to casino finance that minimized risk and adhered to the regulations of the governing body – The Alcohol and Gaming Commission.• Led the internal team that developed, tested and implemented in partnership with an external vendor a new software program for the Casino Cashier and Casino Banking functions, including all related transactions, balancing, reporting and analysis.• Wrote manuals and developed curriculum for Financial Transaction reporting, including Suspicious Transactions, Large Cash Transactions and Multiple Transactions as mandated by FINTRAC.• Created and facilitated a fun and innovative training program for the Customer Service function. Worked with a vendor to build an interactive learning board game that modeled casino games. Generated increased employee conversation and team morale and improved material retention.• Awarded Employee of the Year (2005) and Employee of the Month (2004) recognition.• Selected as the only Supervisor to participate on the Employee Survey committee that reviewed and evaluated these surveys for critical action items and developed solutions to improve and employee morale and performance. Show less