- Led the capture and translation of requirements into comprehensive User Stories and functional specifications- Acted as the Subject Matter Expert for assigned systems, identifying limitations and opportunities for enhancement- Collaborated with cross-functional teams, including developers, project managers, and quality assurance analysts, to ensure comprehensive requirements fulfillment and effective dependency management- Worked closely with the Product Manager and stakeholders to analyze and understand client and business needs- Engaged with third parties and fellow Business Analysts to elaborate on systems flows and requirements- Analyzed and managed change requests daily, ensuring project plans remained on track to meet deadlines- Led and supported User Acceptance Testing (UAT) efforts, ensuring quality and stakeholder satisfaction

- Led the business analysis team for Big Data, Collections, Operations and Risk domains to ensure analysis of enhancements and projects are delivered within team KPI- Drove the road map of stakeholders and ensures prioritization and timely delivery of initiatives- Provided guidance and support on requirements and solutions design approach to ensure team is able to work on analysis tickets and support stakeholders effectively- Improved the working process of the business analysis team by restructuring the work flow of Discovery and Design phases

- Worked on functional and technical requirements gathering, design and support for initiatives and BAU enhancements for Collections domain- Initial assessment, elicitation, gap analysis, impact analysis and estimation of requirements- Designing of functionalities and acquiring of necessary approvals prior implementation- Creation of user stories and coordination with development scrum teams- Coordination of requirements with group development teams for group-owned systems- System test, user acceptance test and deployment support

- Handled Sun Life’s data entry system, policy contract generation system (paper and electronic) and advisor POS tool- Worked with key stakeholders and business units to plot scope and define requirements of different projects and enhancements- Created requirement artifacts including high level requirements document, detailed requirements document, data mapping document, screen prototypes, web service mapping document and other documents required by audit team- Worked with outsourced development team to ensure business requirements are specified and implemented correctly- Collaborated with interfacing systems to do impact analysis and ensure required enhancements and end to end testing are included in scope- Worked with testing team and provided support in defect resolution during system testing- Facilitated user acceptance testing to ensure changes are working as expected by business users- Provided support during system deployment and management of post-production fixes during warranty period- Conducted trainings to advisors for major releases of POS tool

- Managed the requirements engineering process for all projects of the company- Worked with project managers, developers and testers to ensure quality delivery of requirements- Acted as project manager and liaise with clients and internal development team on status of project deliverables, if needed- Elicited requirements with multiple stakeholders using interviews, documents analysis, site visits and requirements workshop- Analyzed and translated high level requirements into use cases and functional requirements- Created requirements specifications, use cases, process flows and other documentations required for different projects- Facilitate development review sessions with development team to communicate requirements clearly and concisely- Monitored requirements status throughout the project- Coordinated with stakeholders for system acceptance testing (SAT) and user- Managed changes to baseline requirements through effective application of change control processes

Client: Citibank- Acted as Subject Matter Expert (SME) for portal/common components of Citibank Online- Involved in requirements discussion with business clients from Asia and EMEA countries for Citibank Online portal functions- Involved in gap analysis discussions with country business analysts and developers- Created functional specification documents based on client requirements- Responsible in handling a small team of developers who implements the requirements discussed with clients- Responsible in monitoring and tracking delivery of functions committed to business clients- Supports end to end function delivery from development, system integration testing, user acceptance testing up to production release- Handled delivery of modules using Clearcase- Initiated creation of function test cases- Led tracking and closing of module defects using HP Quality Center

- Involved in module development and maintenance for CustomPoint print and order management desktop and mobile systems- Implemented modules using J2EE and Spring frameworks- Tested codes using JUnit

- Involved in development of modules for St. Luke’s Medical Center's Health Care System using Agile methodology, Spring and Jasper Reports

- Involved in the development of backend Java codes for User Data Security Provisioning application of CIO Xellerate/ Accenture Identity Management project which is integrated with Oracle Identity Manager (OIM)- Implemented report generation classes for Large Health Insurer Case Customer Installation project using Java- Involved in the development of Check Inventory and Vehicle modules of Track Inspection System for Canadian National Railway project which are developed using Java, JSP and Javascript and integrated with SAP Mobile Asset Management