Renée Moore Email & Phone Number

Chicago, IL, US

Riverwoods, IL, US

Chicago, Illinois, US

Chicago, IL, US

Documented system architecture with primary SME (CTO). Developed document template. Created Visio diagrams, researched and developed content.o Researched and developed system architecture document template.o Developed content based on interviews with CTO, COO, Analytics and Client Services staff; application use and review; and research of system.

Chicago, IL, US

Chicago, Illinois, US

For successful ISO/IEC 27001 and SOC2 Section 3 certification projects, worked with Technology Recovery and Information Security Team and:o Developed document templates in alignment with the appropriate ISO/IEC 27000 series standards.o Created templates for ISO/IEC 27001 foundation documents, IS policies, standards and guidelines, risk identification form.

Lombard, IL, US

Successful ISO/IEC 27001 and SOC2 Section 3 certification projects

Edited, reformatted and augmented instructional design documents: course design documents, PowerPoint presentations, instructor guide and participant guide.

Chicago, Illinois, US

For successful 2014 CCAR project, worked with the Capital Management and Risk teams and:o Created document template; edited, consolidated and reformatted content from contributors; prepared, revised and consolidated draft documents (in SharePoint); compiled SmartDocs for review and approval.o Demonstrated using MS Excel images and graphs in MS Word, and.

Oakbrook Terrace, IL, US

Successful BMO Harris CCAR 2014 project

Chicago, Illinois, US

For application release, worked with Developers, Business Analyst and Customer Support Staff and:o Updated wiki for web-based customer-facing desktop and mobile applications. Updated existing wiki content, and created new content for latest software release.o Created and maintained documentation plan/progress spreadsheet.o Created document template, added.

Elk Grove Village, Illinois, US

For customer-facing web application, worked with Developers and.o Created online help content with extensive help topic index for web-based customer-facing cloud services application.o Created and maintained documentation plan/progress spreadsheet.o Interviewed SMEs, validated and documented application functionality. Identified and submitted bugs and.

Rosemont, IL, US

Developed online help content for web-based customer-facing application. Developed mock-ups to improve the look and feel of the help pages. Developed a reference guide for the web-based application. Interviewed SMEs, validated and documented application, independently researched related web usability topics. Coordinated and facilitated document and mock-up.

Chicago, IL, US

Developed functional and technical requirements, scope and deliverables documents for separate initiatives for proprietary application. Updated release notes. Conducted SME interviews and researched independently. Coordinated and facilitated document and requirements reviews. Created process and data flows for application development and change management..

Chicago, Illinois, US

For the Technology Division, managed communication, follow-up and documentation for Sarbanes-Oxley project.

London, England, GB

For the Training Division, developed AR/Credit Systems Overview, and Customer Service Systems Overview courses. Interviewed SMEs and researched processes and applications to develop course documents: high- and detailed-level design documents, training deck, leader and participant guides, and assessments. Edited and revised additional training deck.

Chicago, Illinois, US

For the Technology Division, documented existing systems and applications through SME interviews and research in Technology Division wiki. Created SharePoint web and wiki documents using established templates. Wrote instructions for creating SharePoint wiki documents. Created process and work flows, hardware and configuration diagrams in Visio.

Taught weekly PC and Internet course for senior citizens of varied experience levels. Tailored instruction to participants' needs. Topics included PC basics, operating system basics, Internet introduction and searches, word processing, and spreadsheet applications.

Tinley Park, Illinois, US

Developed courses for the U.S. implementation of Oracle warehousing, finance and procurement modules. Topics included: Oracle Login, Finance, Manufacturing Shipments, Sourcing and Procurement, Supplier Performance System, Service Request to Resolution, and Warehousing.

Tinley Park, Illinois, US

Developed course materials for the European implementation of the Order-to-Cash curriculum of Oracle. Delivered train-the-trainer sessions. Topics included: Advanced Supply Chain Planning, Customer Returns, Customer Setup, EDI-Order Import Correction, Item and Pricing Inquiry, Order Entry, Order Inquiry and Maintenance, and Tracked Tool Orders (processes).

Abbott Park, Illinois, US

Developed storyboard for certification course for process planners. With subject matter experts, developed and revised training document based on design document and existing documents.

San Jose, California, US

Developed course specification and outline for software upgrade and implementation course. Developed course content both independently and with subject matter experts. Reviewed e learning CD and documented recommendations for instructional design, content, layout and programming changes.

US

Reviewed and revised course material based on instructional design and client standards. Developed storyboards for e-learning.

Tinley Park, Illinois, US

• Developed instructor and participant guides for Oracle-based Customer Service applications. Development included process verification in Oracle, with Customer Service, or through test scripts. Developed these modules.
• Customer Returns
• Customer Setup
• Item and Pricing Inquiry
• Order Entry
• Picking/Warehousing Tasks

Chicago, Illinois, US

For Tribune Interactive, developed training document; developed reference documents in VQWiki; evaluated screen casting software.

Northbrook, Illinois, US

(Fire Protection Division) With Fire Protection Engineers, developed two ILT courses on fire behavior and computational fire models. Interviewed subject matter experts, researched topics, created design matrices, updated project plans, developed instructor guides, student manuals, references and glossary. Organized and facilitated document reviews..

Chicago, IL, US

Taught computer applications to middle- and high-school students, developed lesson plans, created curriculum map template. Taught basic computer skills in conjunction with other courses. Taught HTML and web design to high school students. Organized and facilitated showcase of student-coded web pages.

Des Plaines, IL, US

Documented new functionality and revised existing user guide and administration reference document. Updated existing online help and created new topics in HTML. Converted FrameMaker document to MS Word.

London, GB

For the Quality Delivery (QD) application development team, developed online help, job aids and communiqués for help desk application. Coordinated and conducted document reviews. Updated online help based on changes implemented in later phases. Analyzed usage metrics and reported on application, use and opportunities for online help tool.For the QD.

London, Westminster, GB

For the SFA (Sales Force Automation) application Interface Development team, developed SFA daily feed documents for developers and executives, respectively. For the SFA PMO (Project Management Office) team, updated and developed software configuration management reference and training documents. For both teams: documented business and application.

Urbana-Champaign, Chicago, And Springfield, IL, US

Developed training materials for SCT Banner ERP system. Documented business and ERP application processes. Created process flows. Delivered train-the-trainer sessions. Developed, tested and coordinated input of data for training and user readiness labs.

Developed escalation procedures for web site maintenance and support. Created process flows. Captured, edited and converted images for process flows and procedures.

Chicago, IL, US

Developed documents for ERP system: (1) manufacturing application for plant staff (ShopVue), and (2) revised EDI application for customer service and IS administrators (Navision Financial). Observed and interviewed plant operators.Documented business and ERP application processes. Captured and edited images of applications’ screens and messages. Converted.

Chicago, Illinois, US

Documented development of SEC reports. Documented development process, progress, results and meetings. Created “package” of required documents and contents for each report.

Post Ba Certificate, Technical And Professional Communications

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