Documented system architecture with primary SME (CTO). Developed document template. Created Visio diagrams, researched and developed content.o Researched and developed system architecture document template.o Developed content based on interviews with CTO, COO, Analytics and Client Services staff; application use and review; and research of system components.o Managed content reviews and approvals.o Created system and process flow diagrams.

For successful ISO/IEC 27001 and SOC2 Section 3 certification projects, worked with Technology Recovery and Information Security Team and:o Developed document templates in alignment with the appropriate ISO/IEC 27000 series standards.o Created templates for ISO/IEC 27001 foundation documents, IS policies, standards and guidelines, risk identification form and IT Governance and Risk Management meeting documents.o Reformatted and revised policies, standards and guidelines. Augmented content. Converted policies to standards.o With IT SMEs, developed content for IT topics in SharePoint. Conducted interviews and reviews. Posted topics.o Managed content in SharePoint document libraries.o Created demo IS awareness survey in SharePoint. With IT staff, created and distributed survey.

Successful ISO/IEC 27001 and SOC2 Section 3 certification projects

Edited, reformatted and augmented instructional design documents: course design documents, PowerPoint presentations, instructor guide and participant guide.

For successful 2014 CCAR project, worked with the Capital Management and Risk teams and:o Created document template; edited, consolidated and reformatted content from contributors; prepared, revised and consolidated draft documents (in SharePoint); compiled SmartDocs for review and approval.o Demonstrated using MS Excel images and graphs in MS Word, and creating MS Word documents from MS Excel content. Collaborated on production of drafts and final versions.o For Capital Management Team, developed and delivered training on creating documents with 2014 CCAR template, and maintaining them in SharePoint. Documented and demonstrated using CCAR 2014 template to create, revise, and store files in SharePoint, and creating and using SharePoint review and approval workflows.o Researched existing SharePoint library set up. Recommended and demonstrated improvements. Designed and implemented CCAR library to consolidate and organize content, source files and reference documents for 2014 and previous submissions. Created reference document for using metadata to organize CCAR content stored in multiple libraries. Documented SharePoint 2007 maintenance tasks.o Researched feasibility of using SmartDocs add-on. Demonstrated SmartDocs to CMG and another BMO Harris team. Collaborated on use of SmartDocs files in SharePoint 2007 and 2010 libraries.o Created Gantt charts for document production, reviews and approvals (in Visio and MS Word). Developed timeline and tasks for document production and delivery, including print production.o Created post-project review document with survey and instructions for analyzing results.

Successful BMO Harris CCAR 2014 project

For application release, worked with Developers, Business Analyst and Customer Support Staff and:o Updated wiki for web-based customer-facing desktop and mobile applications. Updated existing wiki content, and created new content for latest software release.o Created and maintained documentation plan/progress spreadsheet.o Created document template, added existing content, and wrote new content for API document.o Interviewed SMEs, validated and documented mobile application. Facilitated document reviews.

For customer-facing web application, worked with Developers and.o Created online help content with extensive help topic index for web-based customer-facing cloud services application.o Created and maintained documentation plan/progress spreadsheet.o Interviewed SMEs, validated and documented application functionality. Identified and submitted bugs and enhancements.o Coordinated and facilitated content reviews.o Researched and recommended help authoring and screen capturing tools.

Developed online help content for web-based customer-facing application. Developed mock-ups to improve the look and feel of the help pages. Developed a reference guide for the web-based application. Interviewed SMEs, validated and documented application, independently researched related web usability topics. Coordinated and facilitated document and mock-up reviews.

Developed functional and technical requirements, scope and deliverables documents for separate initiatives for proprietary application. Updated release notes. Conducted SME interviews and researched independently. Coordinated and facilitated document and requirements reviews. Created process and data flows for application development and change management. Researched and wrote recommendations for managing SharePoint document library, and implementing file naming conventions based on IEEE standards.

For the Technology Division, managed communication, follow-up and documentation for Sarbanes-Oxley project.

For the Training Division, developed AR/Credit Systems Overview, and Customer Service Systems Overview courses. Interviewed SMEs and researched processes and applications to develop course documents: high- and detailed-level design documents, training deck, leader and participant guides, and assessments. Edited and revised additional training deck.

For the Technology Division, documented existing systems and applications through SME interviews and research in Technology Division wiki. Created SharePoint web and wiki documents using established templates. Wrote instructions for creating SharePoint wiki documents. Created process and work flows, hardware and configuration diagrams in Visio.

Taught weekly PC and Internet course for senior citizens of varied experience levels. Tailored instruction to participants' needs. Topics included PC basics, operating system basics, Internet introduction and searches, word processing, and spreadsheet applications.

Developed courses for the U.S. implementation of Oracle warehousing, finance and procurement modules. Topics included: Oracle Login, Finance, Manufacturing Shipments, Sourcing and Procurement, Supplier Performance System, Service Request to Resolution, and Warehousing.

Developed course materials for the European implementation of the Order-to-Cash curriculum of Oracle. Delivered train-the-trainer sessions. Topics included: Advanced Supply Chain Planning, Customer Returns, Customer Setup, EDI-Order Import Correction, Item and Pricing Inquiry, Order Entry, Order Inquiry and Maintenance, and Tracked Tool Orders (processes).

Developed storyboard for certification course for process planners. With subject matter experts, developed and revised training document based on design document and existing documents.

Developed course specification and outline for software upgrade and implementation course. Developed course content both independently and with subject matter experts. Reviewed e learning CD and documented recommendations for instructional design, content, layout and programming changes.

Reviewed and revised course material based on instructional design and client standards. Developed storyboards for e-learning.

Developed instructor and participant guides for Oracle-based Customer Service applications. Development included process verification in Oracle, with Customer Service, or through test scripts. Developed these modules in the Order-to-Cash curriculum:• Customer Returns• Customer Setup• Item and Pricing Inquiry• Order Entry• Picking/Warehousing Tasks• Ship and Debit• Special Pricing Agreement OffersConducted Train-the-Trainer sessions for Customer Setup, Order Inquiry, Item Inquiry, and Order Entry modules in the Order-to-Cash curriculum.Edited and revised guides as needed.

For Tribune Interactive, developed training document; developed reference documents in VQWiki; evaluated screen casting software.

(Fire Protection Division) With Fire Protection Engineers, developed two ILT courses on fire behavior and computational fire models. Interviewed subject matter experts, researched topics, created design matrices, updated project plans, developed instructor guides, student manuals, references and glossary. Organized and facilitated document reviews. Functioned as SME for e-learning programmer.With WEEE and RoHS experts, developed ILT course on the impact of hazardous substance regulations.

Taught computer applications to middle- and high-school students, developed lesson plans, created curriculum map template. Taught basic computer skills in conjunction with other courses. Taught HTML and web design to high school students. Organized and facilitated showcase of student-coded web pages.

Documented new functionality and revised existing user guide and administration reference document. Updated existing online help and created new topics in HTML. Converted FrameMaker document to MS Word.

For the Quality Delivery (QD) application development team, developed online help, job aids and communiqués for help desk application. Coordinated and conducted document reviews. Updated online help based on changes implemented in later phases. Analyzed usage metrics and reported on application, use and opportunities for online help tool.For the QD Reporting and Metrics team, updated PLA template; developed PLA Operations document by interviewing SMEs and researching company and industry practices. For QD staff, edited and augmented content of additional documents.

For the SFA (Sales Force Automation) application Interface Development team, developed SFA daily feed documents for developers and executives, respectively. For the SFA PMO (Project Management Office) team, updated and developed software configuration management reference and training documents. For both teams: documented business and application processes; created process flows; captured, edited and converted images for procedures and presentations.

Developed training materials for SCT Banner ERP system. Documented business and ERP application processes. Created process flows. Delivered train-the-trainer sessions. Developed, tested and coordinated input of data for training and user readiness labs.

Developed escalation procedures for web site maintenance and support. Created process flows. Captured, edited and converted images for process flows and procedures.

Developed documents for ERP system: (1) manufacturing application for plant staff (ShopVue), and (2) revised EDI application for customer service and IS administrators (Navision Financial). Observed and interviewed plant operators.Documented business and ERP application processes. Captured and edited images of applications’ screens and messages. Converted images to reduce document file size.

Documented development of SEC reports. Documented development process, progress, results and meetings. Created “package” of required documents and contents for each report.