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https://reneemoreau.avonrepresentative.comUnit Leader, National Recruiter, of approximately 70 Independent Reps, in 17 states across the US. Responsible for recruitment, career building and training. Team currently over 100% increase in sales for the year.Honor Society Sales level, with personal sales increase of more that 100% in 2013 and 20% in 2014. With use of social media and online marketing, online sales contribute to more than 60% of personal sales.

Standard Operating Procedures: Creation and updating of written Standard Operating Procedures used by associates across 10 teams (Customer Service, Post Issue, New Business, Cashiering, Compliance, Trades, Claims, QC, PR, Non-Key Financial) in 2 countries. SOPs meet requirements of the industry, the business, the products, the contract with the client, and system abilities. Streamlining steps with consistent, concise language and flow to achieve efficient, quality output and uniformity of performance.Process Updates: Client requested updates, research current processes, identify all affected by the change. Effectively communicate if proposed change should have a cost associated with it based on contract language or any suggested improvements to the proposed change. Verify all changes meet the requirements of the client contract, business rules, industry regulations, and product rules.Call Quality: An average of 76 calls per month. Provide fair, unbiased feedback on each call. Grading is done according to Call Quality standards, including (but not limited to) correct security checks; correct information; if all relevant information was provided; research any work created as a result of the call. Call grading also includes determining if properly written notes were submitted for each call on record, and if follow-up requests were created properly. Any incorrect information and corrective actions are addressed promptly.Death Benefit Quotes: As needed, review requests for manual calculation and verification of the death benefits on certain contracts. Manually calculate and quote the death benefit as deemed appropriate according to business and product rules.FINRA Series 26 (Investment Company and Variable Contracts Products Principal) Licensed; Highly analytical, Excellent written communication skills, Strong working knowledge and experience with Microsoft Office Suite, with a strong focus on Word and Excel

Compliance – Respond to Departments of Insurance, SEC, FINRA and customer complaints for annuities and variable life insurance.Consumer Affairs – Investigate, resolve and communicate responses to customers who have contacted the CEO and his direct reports.Audit – Indentify gaps in processes and procedures as a result of research done on complaints. Propose solutions to address issues found.Presentations – Research compliant trends and present customer immersion exercises for senior operations leadership. Facilitate a review of non-operational complaints which, included heads of legal, compliance, product, sales and their direct reports.Fraud Prevention – Investigate external fraud cases and recognize the threat posed to the company resulting in the ability to thwart losses to the company.Feedback – Provide feedback to resolution associates by means of direct coaching and backend review of work product.Business Analyst – Examines the needs and concerns of clients to determine where potential problems and opportunities lie.

Audit – listened to calls and advised on etiquette, product information, compliance, and procedures.Training – provided expectations and created development and action plans for improvement; provided data for improvement of training and current processes; prepared new hires through mock calls.Management Support – provided weekly and monthly reviews of team and individual performance; provided data for improvement of productivity and call quality.

Retention – eliminating of account loss.Research – understanding and communicating product features and benefits.Training/Performance Coaching – new hires and team members; developing training processes for new hires; call quality improvement for team members. Contact Correspondence Team – written communications for clients and brokers.Spanish Translation Team – creating a coherent experience for Spanish speaking clients.Dalbar Recognition – received the Dalbar award 8 times, contributing to Genworth’s receiving the Service Award.Volunteer Committee - communicating with team members volunteer opportunities available.

Sales – assisted management with product placement and promotions.Stock and Inventory – managed inventory levels and eliminated loss leaders.

Sales – assisted management with product placement and promotions.Stock and Inventory – managed inventory levels and eliminated loss leaders.

Internal Sales - Ensured quality customer service while participating in direct sales. Accounts Payable - Analyzed cash flow trends and balanced financial statements.

Management - Supervised team of employees beginning with the pre-hire interviews.Recruitment – Selecting candidates for job consideration.Training - Facilitated training program for quality customer service.Performance Coaching - Charted team progress reports to ensure continued improvement in areas of customer service and system functionality.Payroll – Reporting time cards.Benefits – Enrolling and training associates of available benefits.