Renee Murphy

Renee Murphy Email and Phone Number

Leader with a track record of guiding early-stage startups through swift and measurable transformation @ Infinite Renewals
Renee Murphy's Location
Winchester, New Hampshire, United States, United States
Renee Murphy's Contact Details

Renee Murphy work email

Renee Murphy personal email

n/a
About Renee Murphy

A leader with a strong track record of guiding early-stage startups through swift and measurable transformation. Proven success in implementing structures to support scalability, efficiency, and operationalization. A results-driven and versatile leader with a proven track record of catalyzing success and scale. With a dynamic blend of entrepreneurial vision and operational expertise, I have consistently played a pivotal role in scaling startups. My strategic insights and hands-on leadership have been instrumental in driving efficiency, innovation, and revenue growth while fostering a culture of agility and adaptability in fast-paced, high-growth environments.AREAS OF EXPERTISE: Strategic Planning • Business Transformation • Team Building & Leadership • Data Analytics and Metrics • Customer Experience • Change & Risk Management • Financial Management and Operations

Renee Murphy's Current Company Details
Infinite Renewals

Infinite Renewals

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Leader with a track record of guiding early-stage startups through swift and measurable transformation
Renee Murphy Work Experience Details
  • Infinite Renewals
    Consultant
    Infinite Renewals Jul 2024 - Present
    Boston, Ma, Us
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  • Talkingpoints
    Head Of Success & Operations
    Talkingpoints May 2022 - Jul 2024
    San Francisco, California, Us
    Responsible for Post-Sales Customer Experience and Strategic Operations, including Revenue, People, Finance, Legal, and the PMO.
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  • Saltmine
    Vice President Of Customer Success
    Saltmine Aug 2021 - Jun 2022
    San Francisco, California, Us
    Responsible for pre-sales scoping, customer adoption, renewal, and upsell. Created team structure and KPIs, including service offerings and product support process. * Increased NRR through CS expansion playbooks by overseeing the entire customer lifecycle, from onboarding through retention and expansion* Developed and implemented streamlined processes to enhance the efficiency and effectiveness of sales and customer operations* Created customer journey with KPIs and ROI calculators* Leverage data analytics to gain insights into customer behavior, preferences, and trends
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  • Alluma
    Senior Director, Solutions Delivery & Customer Success
    Alluma 2021 - Aug 2021
    Reorganized team to provide Customer Support, Implementation, and Customer Success. Integrated One-Degree team after the organizations merged. * Protected $1M revenue with 95% retention and agreement to migrate to a new solution in 2023.* Developed Product and Customer Success engagement model * Integrated acquired One-Degree teams into Alluma team to create a unified experience
  • Salsify
    Vp, Customer Engagement
    Salsify 2018 - 2020
    Boston, Massachusetts, Us
    Brought on to streamline Salsify’s Customer Success team and assess challenges impacting adoption, renewal, and growth. Expanded the organization to 70+ staff to better support customer engagement, onboarding, training, services, and VOC programs across the portfolio. Drove revenue growth by selling and delivering millions in services. Interviewed customers to identify service gaps and created new packages with greater emphasis on customization and measurement of customer success outcomes. Devised a scoring system to assess account health and increase CSM risk awareness. Converted in-office team to fully remote while accommodating massive growth and protecting the customer experience.
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  • Leveltrigger
    Chief Operating Officer
    Leveltrigger 2017 - 2018
    Led product development, customer success, sales, and business development functions for a pre-angel analytics startup, with focus on elevating service delivery and revenue growth. Analyzed customer challenges form product level and market fit, and oversaw all aspects of customer engagement and platform expansion. Created value discovery process that provided valuable feedback to better align product development with customer outcomes. Shaped next-generation solutions by analyzing product specifications, user feedback, and market testing. Achieved 100% retention of all customers.
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  • Snapapp
    Svp, Customer Experience
    Snapapp 2016 - 2016
    As part of the leadership team, helped turn around the startup organization by redesigning the customer experience approach. Owned account relationships and customer success strategy from pre-sale through renewal stages. Raised quarterly renewal rate by aligning product decisions with customer feedback. Improved post-sale customer journey by restructuring account managers, sales engineers, support, and services. Created dedicated customer success playbooks and client facing teams to drive retention and sales.
  • Acquia
    Vp, Customer Experience
    Acquia 2013 - 2016
    Boston, Ma, Us
    Assembled and led an onboarding team to manage the customer experience for a SaaS firm, with emphasis on reducing churn and risk. Implemented structure to ensure success from initial contract through product implementation, training, and support stages. Addressed operational deficiencies impacting customer success, retention, and renewal rates. Worked with engineering to automate onboarding processes, thereby reducing time to customer value realization. Created a Drupal certification program to increase developer market penetration. Tested sustainable engineering business strategy to drive account retention.
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  • Kyruus
    Vp, Success And Operations
    Kyruus 2012 - 2013
    Boston, Massachusetts, Us
    Shaped pre and post-sales processes to boost customer success and renewal rate for the early-stage healthcare startup. Established and led Sales, Account Management, and Client Delivery teams. Partnered with Product team to evolve offerings based on customer and market requirements. Tested and evaluated new concepts including a support-oriented call center. Provided leadership to IT, HR, and Facilities during company downsizing.
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  • Vertica Systems
    Director, Customer Experience
    Vertica Systems 2010 - 2012
    Aarhus C, Dk
    Built out a new support organization leading up to HP’s acquisition of the analytics software firm. Structured post-sales customer experience, operational processes, and product offerings while also leading training and integration. Delivered significant improvements in service optimization and TAM. Successfully transitioned customer experience to HP Support Services and L&D groups.
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  • Axeda Corporation
    Vp, Professional Services & Support
    Axeda Corporation 2008 - 2010
    Led restructuring of Axeda’s support organization to improve NPS, customer satisfaction, and internal processes and communications. Oversaw customer outreach programs. Transitioned from on-premise to SaaS-based platform including creation of program metrics, dashboard, and customer handbook. Managed a multimillion-dollar budget and professional services group in improving sales processes, customer readiness, profitability, and conversion rate.
  • Endeca Technologies
    Senior Director, Global Customer Care
    Endeca Technologies 2003 - 2008
    Head of customer care for a provider of eCommerce search, customer experience management, enterprise search, and business intelligence software. Acquired by Oracle.
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  • Connected Corporation
    Senior Technical Support
    Connected Corporation 2000 - 2003
    Us
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  • The Oak Group
    Senior Technical Support
    The Oak Group 1998 - 2000
    Gb
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Renee Murphy Skills

Leadership Customer Experience Solution Selling Consulting Strategic Partnerships Contract Management Salesforce.com Customer Success Sales Growth Revenue And Profit Growth Client Onboarding Customer Retention Start Ups Software As A Service Data Analysis Business Development Client Services Agile Methodologies Mentoring Team Leadership Customer Relationship Management Strategy Sales Management Professional Services Product Adoption Training Product Management Customer Service Enterprise Software Business Intelligence Customer Engagement Saas Management Product Development Problem Solving Analytics Cloud Computing Crm

Renee Murphy Education Details

  • Harvard University
    Harvard University
    Social Science
  • Stanford University School Of Medicine
    Stanford University School Of Medicine
    Center For Compassion And Altruism Research And Education
  • Antioch University
    Antioch University
    Mental Health Counseling/Counselor

Frequently Asked Questions about Renee Murphy

What company does Renee Murphy work for?

Renee Murphy works for Infinite Renewals

What is Renee Murphy's role at the current company?

Renee Murphy's current role is Leader with a track record of guiding early-stage startups through swift and measurable transformation.

What is Renee Murphy's email address?

Renee Murphy's email address is re****@****pts.org

What schools did Renee Murphy attend?

Renee Murphy attended Harvard University, Stanford University School Of Medicine, Antioch University.

What skills is Renee Murphy known for?

Renee Murphy has skills like Leadership, Customer Experience, Solution Selling, Consulting, Strategic Partnerships, Contract Management, Salesforce.com, Customer Success, Sales Growth, Revenue And Profit Growth, Client Onboarding, Customer Retention.

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