• Manages day to day office operations;• Implements cost cutting and effective productivity measures;• Motivates, manages, and trains staff (yes, I even give out gold stars);• Works with database/website programmers to implement necessary changes for new programs or effective/more efficient work flow;• Works with development team and volunteers to ensure timely and effective development of educational content and other relevant projects;• Works with EVP to develop and implement print and social marketing pieces and strategies for programs and annual conference;• Works with organizations to partner in areas of commonality;• Seeks out new opportunities and markets;• Writes and negotiates contracts;• Writes and presents proposals;• Provides customer service and builds customer/client relations.

As Director of Operations for RSES, I was responsible for assisting the EVP in the development, planning and implementation of corporate strategies with a particular emphasis on the delivery of Society/Foundation programs, products and services.Responsibilities included overseeing the administrative and financial management of membership/customer services, product & program sales, marketing and communications, certification & testing, logistics & information technology as well as facilities maintenance.Notable accomplishments include:• The successful transfer of in-house inventory and order fulfillment to a third-party logistics provider leading to a substantial cost savings to the organization• The cross-training of staff in various daily work to de-departmentalize and build a customer service team

While the Training and Testing department manages the development, revision, & implementation of new & existing training products and programs and maintains/reporting results of training and testing activities, it serves as the lifeline of the organization. All aspects of the organization, including membership, marketing, etc., are directly related and tied to Training and Testing since it is the sole purpose the organization exists. Daily responsibilities included communication with members, potential members, Directors, Committee Members, colleagues of “sister organizations," and other industry professionals.-Served on various committees handling multiple projects within the organization as well as with outside related industry associations.-Provided constant communication and interaction amongst managers and staff to coordinate programs, marketing ventures, etc.-Managed numerous projects, in various stages of development or implementation.-Assisted in the marketing efforts for new/existing products.-Developed and maintained relationships with volunteer officers, potential corporate and educational clients.-Acted as managing contact/project manager for outside vendors and contracted hires for educational development projects.-Kept abreast of current learning and educational trends.-Assessed and recommended improvements for current educational content.-Attended various trade shows and other industry meetings as necessary.-Assisted in all stages of developing a new website with third party vendor including the selection of vendor and all stages of implementation. Wrote copy for various pages of the site and worked with artists to develop imagery, etc. (much of which is still in use today.)-Working with a third party vendor, instructional designers, and subject matter experts, successfully managed and launched the Society's first eLearning platform.

Responsible for the administrative support of the Director of Training and Testing including general office skills such as answering and screening calls, answering emails and correspondence, scheduling meetings and appointments, filing, faxing, etc. Carried over many responsibilities from the previous clerical position. After a short time, began to assume many responsibilities of the Director freeing up the Director's time to work on more relevant projects and travel to various functions.

Responsible for handling various customer service type inquiries by phone, fax, mail and e-mail and following up accordingly. Cross-trained in all aspects of the department including order fulfillment, exam grading and results reporting and was responsible for training new employees. As time allowed assistance was provided in other departments including membership, accounting, logistics, and marketing.

Responsible for answering all incoming phone calls on a busy seven line phone system. (500+ calls/day) and directing them to the appropriate person or department. Responsible for greeting all incoming guests. Clerical assistance provided to the Director of Administration as well as Board Members and other departments as needed.