Renee Perkins Email & Phone Number

-Collaborates with cross-functional teams to provide solutions to customer issues, providing feedback to improve products and services based on customer insights. -Effectively manages both routine and difficult customer situations by building solutions for customer questions. -Researches and responds to a wide variety of complex and escalated inquiries.

-Prioritized, assigned, and monitored productivity and other performance goals for four team members, with an emphasis on timeliness and quality of customer service response.-Supported day-to-day activities across the team by answering questions as they arose and addressed team needs.-Identified and monitored outages and other customer service issues.

-Managed employee training for all new hires on the team and offered continuous advice, guidance, and mentorship on duties and best practices.-Collaborated with business analysts and IT to build new platforms and enhance existing systems.-Partnered cross-functionally with other teams to ensure accuracy of new and existing account information.

-Interfaced with affiliates by email and phone to investigate and resolve a multitude of account inquiries. -Effectively communicated policies and procedures to internal and external customers as it related to administration, account maintenance, and counterclaims. -Ensured account changes were made in a timely and accurate manner for quarterly.

-Assisted Vice President, Copyright Coordinator, and Director of Copyright and Licensing on numerous projects -Prepared and submitted copyright registration forms-Entered preliminary song information into a song database-Researched copyrights