Renee Ross Email and Phone Number

• Performed Strategic Sourcing operations to manage and maintain stock levels for purchased parts. Main product areas were Electronic Components, Sheet Metal, PCB components and circuit board components• Analyzed and identified opportunity’s for 500+ active SKU’s while maintaining purchase info for all items.• Established and maintained relationships with key vendors. Aligned purchasing to vendor strengths to improve allocation times, improve on time delivery, and reduce quality issues.• Created automated workflows and process documentation to improve efficiency of Past Due open order status, as well as re-sourcing opportunities.• Directly supported Demand Planner, Production Manager, and Materials Engineer within the MRP environment.

OTC Processes. Working in SAP, JDE and utilizing various Sharepoint applications and resources. • Pass-Thru Purchasing Operations for Chemical needs at customer managed sites within the Automotive industry• Performed data reconciliation, including maintaining efficient item level data structures within the JDE environment, Resolved discrepancies in costing, lead-time, accounts receivable and accounts payable structures• Supported Senior buyer with vendor spend analysis, savings opportunities, and strategic sourcing recommendations.• Worked to achieve 99% On-time delivery, moved allocated spend to preferred EE vendors, and forecasted purchasing volume to allow bulk buys

Advanced support in a high volume customer service team. Provided a variety of roles including inbound call support, order processing, trouble ticket resolution, data analysis and reporting, process documentation and general customer service functions on a global level. • Daily customer and internal interactions using salesforce to track and manage various levels of support tickets including user interface issues, order entry and tracking, expedite requests, post shipment and AR adjustments.• Researched and issued RGA's/ Credit Memo’s for damaged missing product after shipment. Working with freight carriers and warehouse inventory to receive returned goods.

Developed, Evaluated and Executed data processing procedures for multiple clients including media outlets, software development companies and social media platforms. Application of complex algorithms and statistical analysis to create streamlined reporting using a custom SPSS framework.• Php and SQL programming to create search components for front end web applications.• User interface testing and documentation on multiple public facing API’s and Mobile Apps.• Supervised and trained teams of remote web search evaluators while adhering to strict client standards and confidentiality agreements.

• Worked directly with quality engineers and operations managers to develop temporary work instructions, standard operating procedures and process control audits. • Worked within a proprietary content management system to create standardized documents and audit forms adhering to SLA and ISO compliance metrics.• Acted as a liaison between customer, supplier and end user to develop best practice procedures.

Oversaw operations for an established apparel decoration and promotional product distribution company. Focused daily on client interactions, project planning, job costing, production scheduling and order fulfillment operations. • Implemented a Work Flow management tool including an industry specific ERP system (Fast Manager) that increased customer conversions, decreased pre-press and production time, streamlined supplier purchasing and reduced errors in production by almost 90%• Launched Microsoft dynamics for CRM management tools and sales operations.• Developed in MySQL a digital asset storage and retrieval system that encompassed over 25 years of both hard copy and electronic artwork.

Worked on several managed services projects for leading global automotive manufacturer. Promoted after two years from document processing and coding team to technical operations.• Operational Excellence Award in 2002. • Lean Six Sigma Green Belt in 2004. Launched project that streamlined LDD and coding practices and brought full text Optical Character Recognition (OCR) in house.• Achieved 99% on-time delivery with first tier document processing. Worked directly with action team to increase production and reduce errors.• Developed pleading management database in Visual Basic and Oracle for VPN access of legal documents.• Worked with engineering team to capture, re-create and make searchable 80 years of blueprints and drawings.