Renee Rust Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Greater Seattle Area

- Demonstrates an array of skills to investigate unique and/or complex user cases within the AWS CS landscape. Focusing on operational excellence, recognizing patterns in implementation, constructively identifying problems, and proposing solutions. Prompts reoccurring recognition from leadership, sales, and executive user account teams. - Regularly lead auditing sessions against internal workflows, tools, resource documents, and training contents to maintain up to date company expectations. - Proficient with operational troubleshooting techniques.- Acting as a point of contact for a large organization / business user.

Seattle, Washington

- Working in partnership with AWS customers to address their billing and account inquires while also reinforcing self-education in the goal of customer development. - Developed curiosity on the need to self-educate through AWS supported portals to better understand technical terms related to the vast amount of AWS services.- Displaying dedication to customer issues by being the voice and advocate on delivering top notch care with acknowledging the symptoms and isolating the core cause.- Consistently exceeding performance metrics of 4.5 Case Correspondence Rating and 3.6 Work Items Per Hour.- Assisting with content development with the Editorial Team as a returning subject matter expert by knowledge checking draft training course material and conducting trial runs on new procedures.-Conducted quality audits on breached case reports such as "Low rated" feedback from customers.- Known as the subject matter expert for billing and account dealing with billing adjustments or other related workflows.- Identifying systemic issues by collecting data to show negative impact to internal workflow resulting in a change of security policies and procedures.

Greater Seattle Area

- Deeply analyze seller concerns to efficiently seek solutions through logical reasoning and data review.- Exercise flexibility in multiple specialties to collaborate with leadership for improvements on internal tools and resources which contributed to the department exceeding corporate goals. - Take ownership of seller concerns to ensure the highest standards of customer obsession.- Regularly exceed associate performance metrics with leadership recognition; adhering to 95% Positive Response Rate and maintain low Contact Handling Times within 15-minutes.- Construct detailed reports for multiple departments to thoroughly investigate seller concerns and technical issues while maintaining client confidentiality.

Greater Seattle Area

- Engaged data-driven forecasting to efficiently maintain the store inventory cycle of products and reduce waste spending effectively relieving negative profits to stay within company fiscal budget.- Conducted product testing sites to promote local businesses in the greater Seattle area. - Established connections with the customer base to always offer high demand products collectively exceeding projected sales estimates by 250% within 6 months creating a surplus in the company budget.- Successfully coordinated major company events to ensure each customer has a rememberable experience.

Fullstack Web Development, Computer Software Engineering, Computer Software Engineering

- Rigorous software engineering immersive program focused on fullstack web development - Pair programmed in an Agile Development environment

High School, General Studies

Activities and Societies: Nation Honors Art Society