The Customer Sharing Movement is a movement of Workday customers who are passionate about sharing their knowledge and experiences with others who are doing the same.

• Serve as a subject matter expert for the Perceptive Content (ImageNow/Webnow) application. Provide all aspects of end user support for 4800 users, from 9 business lines, managing over 2 million pieces of content processed through 16 automated workflows.• Provide business analysis services to process stakeholders and end users to include requirements gathering, solution design and implementation, testing and the development of documentation for users. Most projects were system level initiatives, impacting multiple reserve bank districts or business lines. Manage customer relations through the development and delivery of quality presentations and timely correspondence. Reinterpret technical developer notes to business leaders in a way that is relevant and applicable to their use of the application.• Provide accurate and detailed data analysis of system metrics for use in budget and resource planning. Compile and deliver service metrics on a regular basis and as requested.• Provide administrative support for CBAF purchases serving as a liaison between management, the procurement team, the accounts payable shared service center (APSSC), and the vendor. Completed requisitions, contract administration, invoice review, and vendor maintenance as needed in the FRS environment.• Develop and maintain the teams’ SharePoint presence, descriptions in the national service catalog and knowledge base materials for the national help desk.• Led the department transition from the Lotus Notes based “ticketing” system (LRT) to the use of the Enterprise Service Catalog for support and user access requests.• I have a broad working knowledge of the Lawson application and corresponding business practices specifically accounts payable processing, procurement, asset management and travelnet processing. I understand the integration points between Lawson and ImageNow. I also understand the Lawson security model, and most recently have acquired an understanding of Infor XM.

• Technical lead and security administrator for ImageNow, document imaging software with workflow capabilities. Managed the integration of 3 separate departmental deployments (Purchasing & Payment Service, Human Resources, and Payroll) at one institution (UNT) into one organization the Business Service Center serving 4 institutions (UNT, UNT Dallas, UNT Health Sciences Center, UNT System).• Technical lead and security administrator for RightNow. Investigated, advised and oversaw the purchase and implementation of RightNow, CRM (Customer Relationship Management) software for enterprise organizations.• Technical lead and security administrator for BSC Website (Drupal, open sourced CMS (Content Management System) adopted by the University). Blended the content of 3 department sites at 4 institutions into a comprehensive website. Edited submitted content for clarity and readability. Investigated and coordinated the installation of various Drupal modules as needed for increased functionality.• Desktop support for BSC users for issues related to the Microsoft Office Suite.• Coordination with Access Control Staff to design, develop, grant applicable security roles in PeopleSoft Financial modules.• Coordination with EIS (Enterprise Information System) teams to resolve EIS issues. EIS is the University branded name of the PeopleSoft modules deployed.• Coordination with other teams to resolve SharePoint and desktop issues beyond my scope (directory services, end user support.)

• Design of a comprehensive and relevant training program including presentations, handouts, registration, record keeping and promotion. Training courses included: eProcurement Training for Coordinator, eProcurment Training for Approver, Purchasing Card Holder Training, Purchasing Card Reconciler Training, Purchasing Card Approver Training, Asset Management Specialist Training, Travel Coordinator Training, Annual Purchasing Card Update and Review and others as requested.• Website development and maintenance.• Module lead for Imaging Software (ImageNow) to include workflow design, managing security, user training and applicable departmental documentation.• Module lead for EIS Travel and Expense module.• Supervision of one position.

Design of a comprehensive and relevant training program including presentations, handouts, registration, record keeping and promotion. Training courses included: eProcurement Training for Coordinator, eProcurment Training for Approver, Purchasing Card Holder Training, Purchasing Card Reconciler Training, Purchasing Card Approver Training, Asset Management Specialist Training, Travel Coordinator Training, Annual Purchasing Card Update and Review and others as requested.

• Responsible for general operations/office management.• Website development and maintenance.• Editing and distributing newsletter, campus-wide.• Reconciliation of purchasing cards.• Monitoring departmental budget using IBM Cognos.• Chaired the Department “Social” group to coordinate activities that promoted cross functional communication, team building and high morale.

• Assist the CEO as a member of the Leadership Team in the overall planning and administration of council operations and with the integration of a 1.2 million dollar annual budget.• Overall planning and administration of an integrated Members Services (membership, program, and adult development) department. Detailed analysis of current and prospective clients, development and implementation of an annual marketing plan to achieve 43% growth in membership over 5 years. Implementation of events, and delivery systems consistent with national and local policies, standards, practices, and operational directives. Designed a volunteer management process that resulted in a single repository for volunteer information and a consistent training experience.• Prepared and presented funding requests to United Ways and local foundations. Designed, implemented, and interpreted a comprehensive outcome study to measure program effectiveness for two delivery systems as well as for specially focused funded initiatives. Provided fiduciary and quality control oversight for funded initiatives.• Advised the CEO and the Board of Directors on matters relating to the development of annual tactical plans and long term strategic goals. Meet income and expense budget projections based on approved operating plans.• Direct supervision of 6-8 professional staff and 2-4 administrative staff who in turn appointed and encouraged a 1200 member volunteer pool.