Highly accomplished professional and U.S. Air Force veteran with over a decade of experience in customer success, IT support, system administration, and project management. Proven track record of driving enterprise SaaS growth, delivering transformative solutions, and fostering long-term client relationships.Highlights:- Skyrocketed user adoption by 45% through crafting targeted engagement strategies- Slashed churn by 60% via proactive relationship management and seamless collaboration- Delivered 100+ compelling product demos, maximizing platform ROI for top-tier clients- Orchestrated successful implementation of SaaS solutions across 15 state education agencies and 50 school districts- Spearheaded customer success playbooks, driving a 48% increase in user adoption within the first quarterKey Achievements:- Veteran of Operation Enduring Freedom in Afghanistan (2011-2012)- Awarded Afghanistan War Campaign Medal, Air Force Achievement Medal (with first cluster), Non-- Article 5 NATO Medal, and Louisiana National Guard Achievement RibbonHigh-Impact Projects:- Warehouse5: Led a transformative iPad Migration MDM Server initiative, boosting productivity by 40% and reducing security incidents by 60%- Rhithm: Developed and implemented scalable processes to foster long-term client relationships, securing annual contract renewals worth $4.4 million- ThinkUBator Media: Skillfully coordinated multiple projects, effectively managing personnel, resources, and documentation while adhering to budget constraintsI bring a unique combination of military discipline, technical expertise, and business acumen to drive success in enterprise SaaS environments. With a deep understanding of customer success strategies, technical problem-solving, and cross-functional collaboration, I am committed to empowering change and maximizing growth for forward-thinking organizations.