Renee Snook, M.S. Email and Phone Number

• Effectively partnered with the FOM to provide detailed, comprehensive training of new hires on hotel procedures and policies, service excellence best practices, and conflict resolution• Developed and implemented new processes that increase cross-functional efficiency• Provided high-quality service excellence that results in repeat guest stays, increasing hotel revenue• Took initiative by assuming a leadership-style attitude to support numerous guests and cross-functional teams• Quickly and effectively diffused high-conflict situations

• Effectively partnered with the FOM to provide detailed, comprehensive training of new hires on hotel procedures and policies, service excellence best practices, and conflict resolution• Developed and implemented new processes that increase cross-functional efficiency• Provided high-quality service excellence that results in repeat guest stays, increasing hotel revenue• Took initiative by assuming a leadership-style attitude to support numerous guests and cross-functional teams• Quickly and effectively diffused high-conflict situations

• Attention to detail to ensure accuracy of data• Demonstrated initiative in training team members on new processes, learning new skills and concepts, and taking on special projects and tasks• Leadership in cross-functional training on internal processes to promote increased data integrity.• Effective communication with internal partners within the merchandising department to ensure deadlines are met efficiently while building strong positive relationships with numerous cross-organizational teams• Took on a leadership role in cross-functional training on internal processes to promote increased data integrity• Assisted in developing colleagues from cross-functional teams, leading to their promotions

• Quickly learned a DOS-based computer program to streamline registering & processing guests and their assigned rooms• Used high-level problem-solving skills to accommodate guest requests and concerns• Communicated with hotel staff on the status of guest rooms and completing guest complaint follow-up• Up-sold guest rooms and promoted hotel services• Trained multiple new hire associates leading to their success• Maintained and organized a clean and neat front desk area• Provided outstanding guest service, leading high front desk KPI scores on a consistent bases• Defused dangerous situations and resolved dissatisfied guest issues safely, calmly, and effectively• Created an uplifting and accommodating environment for a positive guest experience• Took initiative by assuming a leadership-style attitude, opening up my schedule flexibility during an ongoing pandemic, and being supportive of other team members during numerous challenging situations

• Successfully transitioned to multiple areas of coordination, taking on higher sample volume and demand with stricter deadlines • Effectively trained multiple new hires on organizational systems and procedures leading to their success within the team and organization• Developed strong relationships with outside members of the organization to ensure photo shoot deadlines are met• Demonstrated initiative by hosting multiple tours and training sessions for new and existing Coordinators across multiple buying offices• Relied on strong problem-solving and organizational skills to handle new system challenges resulting in reduced image discrepancies• Accomplished proficiency in multiple areas of responsibility in addition to my current role within the organization, allowing me to assist, train, and complete the tasks of other roles

• Effectively trained and managed a team of sales associates to achieve daily, weekly, and monthly sales goals• Implemented training on new company systems throughout the store• Managed daily operations during store management changes• Consistently met and exceeded personal daily, weekly, and monthly sales goals• Developed strong personal and professional relationships with customers, earning their trust in wardrobing and creating a loyal cliental following• Attended training workshops to broaden my role within the store, adding hiring responsibilities to my role• Responsible for implementing any and all merchandise changes within the store, including the build-up, tear-down, and placement of store merchandise fixtures• Educated self and others on brand identity and merchandise knowledge