Renee Trent Email & Phone Number

Sydney, Australia

• Booking and managing corporate, leisure and group travel. • Liaising with my clients to discuss their travel requirements via phone, email and face to face at a location of the client’s choosing. • Providing travel options and solutions for domestic and international destinations, tours, accommodation, transport, insurance and fares. • Co-ordinating luxury and executive leisure holiday packages. • Preparing customised itineraries tailored to my clients’ preferences and budget.• Making and confirming bookings via a Global Distribution System (computerised central reservation system).• Issuing tickets and relevant travel documents.• Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.• Modifying existing bookings to suit a change in clients’ circumstances.• Researching destinations and keeping up to date with travel industry news.

• Liaising with clients in person, over the phone or via email to discuss their travel requirements.• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares. Specialising in Luxury holiday packages.• Preparing customised itineraries to suit the clients’ preferences and budget.• Making and confirming bookings, often via a Global Distribution System (computerised central reservation system).• Issuing tickets or relevant documents.• Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.• Modifying existing bookings to suit a change in clients’ circumstances.• Researching destinations and keeping up to date with travel industry news.

• Manage a portfolio of 30+ corporate account travel needs including: domestic & international flight and accommodation reservations; chauffer service; private jet; group bookings and conference facilities • Negotiate exclusive hotel benefits and maintain partnership contracts on behalf or for key clients• Conduct quarterly reviews to ensure client satisfaction and provide detailed reporting on cost savings• Conduct research, using all possible resources to find answers to complex enquiries• Manage and resolve client complaints including implementation of • Attend regular supplier meetings to keep abreast of market movements and trends • Provide personalised and innovative service

• Responsible for providing a highly polished degree of service and Guest care• Ensuring all safety and service procedures are followed • Correctly checking in Guests• Rebooking of flights• Handling flight disruptions and cancellations• Boarding gate duties including: boarding gate announcements; handling of special needs Guests and families• Extensive customer skills• Manage Guest complaints

• Manage all escalations for the Flight Rewards Team with Customers & Suppliers• Provide relevant reporting to all stakeholders for analysis on a weekly basis • Provide support for the frontline consultants with system enquiries and customer service issues• Achieve and exceed daily KPI’s