Our business is a purpose-driven e-commerce platform that offers a range of custom gift boxes curated from independent artists and makers worldwide. Our boxes are designed for customers who value high-quality, artisanal, and eco-friendly products. We prioritize diversity, sustainability, and social responsibility in every detail of our operations, ensuring that the brand values for every item we sell are fully transparent and aligned with our mission.

Chief of Staff to the President of the technology group leading Acrisure to become the most tech-enabled insurance broker globally.• Engage with executive leadership and managers to identify and execute on key AI initiatives to programmatically drive organic growth for this multi-billion-dollar business.• Revamped annual and quarterly planning processes to optimize the product roadmaps around desired outcomes, eliminating expensive investments in products and features before a clear path to value has been discovered. • Introduced headcount planning framework used in the budgeting process, tying areas of investment to simple formulas for cross-functional headcount projections.• Maintained team's focus during a period of turbulent changes in leadership. Brought executive team together for focused triage to define roles and responsibilities when leadership roles were eliminated or transitioned.• Enhanced executive leadership meetings by emphasizing and refocusing on most relevant and impactful agenda items.

Head of operations at this emerging technology company connecting people in need to social care programs.• Established the Program management competency, introducing strategic and quarterly planning cycles, deploying OKR framework and focusing teams on the outcomes of work and impacts on key metrics.• Redefined organizational structure and upskilled an existing Data Operations team, boosting productivity and engagement.• Formed and drove Technical Operations team in compliance-related tasks, evolving risk management and governance competencies, delivering significant facility and infrastructure security systems improvements, and achieving HiTrust CSF certification complying with HIPAA standards.

Recruited to lead business operations in this early-stage fin-tech start-up. • Developed the operational cadences in support of business focused on creating a card-linked offers platform connecting leading brands and retailers directly to consumers.• Steered weekly executive meeting and transformed executive reports highlighting significant targets and progress; worked with executive leadership to improve visibility and maintain focus on key performance metrics.• Rolled out performance management process, bonus system, and supporting tools providing a clear path to career development, which improved employee engagement.• Introduced organization to recurring planning cycles and change management processes, clarifying expectations for deliverables across the business areas, and changed focus to business outcomes.

Head of program management during the rapid growth of this technology company from a small business to a globally dominant job search platform.• Delivered continuous improvements to the software development lifecycle by optimizing an Agile style methodology and OKR framework to meet the evolving needs of the organization as the company experienced hyper growth.• Curated a central library of workplace knowledge, organizing contributions from hundreds of content creators. Content covered design discussions, lessons learned from experiments, best practices, project status reports, software development lifecycle processes, and documentation of business decisions.• Spearheaded multi-million-dollar Salesforce integration project, elevating the CRM to modern standards, bringing visibility to the sales pipeline.• Defined organizational design, clear rubrics, and set expectations for coaching and mentorship programs for managers and teams to build future leadership within the engineering organization.

Managed PMO and deliverables of educational software company offering Learning Management solutions and curriculum for K-12 school districts.• Led team of Program Managers working cross-functionally to plan, schedule, and implement strategic projects, targeting the key initiatives desired in the industry by the marketplace.• Developed mini videos with animation, voice, and storylines integral to the classroom curriculum, which increased student engagement in the subject matter.

Led a team of project managers and analysts responsible for managing the software development of interactive web applications, content management and ecommerce systems with annual project budgets exceeding $1.7M.