René González

René González Email and Phone Number

B2B Sales & Customer Experience Management @ Air Liquide
paris, île-de-france, france
René González's Location
Monterrey Metropolitan Area, Mexico
About René González

Bilingual Business Executive with more than 15 years of experience leading teams in Sales, Training & Customer Service areas in Multiple Industries such as Automotive, Contact Centers, Business Centers and Manufacturing. Proven experience at every stage of the sales process , Prospecting, Business Presentations, Business Proposals, Negotiation, Follow-up, Closing Deals and after sales strategies.Customer Service and Sales Leader for multiple campaigns in Contact Centers, extensive experience managing KPI`S as SL, AHT, CSAT, FCR, QA, Attendance, Abandonment Rate, Sales Conversion Rate. Extensive experience leading and developing multicultural high performance teams, always trying to get the best performance to each of my team members.

René González's Current Company Details
Air Liquide

Air Liquide

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B2B Sales & Customer Experience Management
paris, île-de-france, france
Website:
airliquide.com
Employees:
30034
René González Work Experience Details
  • Air Liquide
    Business Development
    Air Liquide Oct 2022 - Present
    Monterrey, Nuevo León, México
    - Contribute to company growth through increased sales and new customers acquisition.- Identifying opportunities for new business development through following up on leads and conducting research on target clients- Generate new business opportunities by meeting potential clients to understand their needs and providing relevant solutions- Building strong relationships with the existing portfolio of clients- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
  • Cleber
    Customer Experience & Commercial Training Manager
    Cleber May 2021 - May 2022
    Monterrey, Nuevo León, México
    -Commercial Training Leader of the 4 KIA Agencies of the group (2 in Monterrey and 2 in Coahuila), in charge of 3 trainers and responsible of the training of more than 60 people, including the Business Development Center (BDC & Contact Center)-Customer Experience leader for the certification program of KIA, I was the link between Kia Mexico Corporate and Cleber group for implement all the processes that Customer Experience area request to the group for audit and certificate.-Sales Force CRM implementation leader-Mystery Shopper Project Leader, i was in charge of implement the new trainings to get the score and set the monthly meetings with the team for the action plans to improve.-Manager of the KIA Training platform, creation of new measure reports to evaluate the performance and progress for all the commercial area-Training of the sales process to the commercial area
  • Iza Business Centers
    Senior Business Development Associate
    Iza Business Centers Sep 2018 - May 2021
    Monterrey Y Alrededores, México
    -Leader of a new commercial project - In charge of Opening of a new strategic digital prospecting channel-Continuous use of Linkedin Sales Navigator for profiling and segmentation for prospecting-Social Selling in Linkedin-Schedule daily tour visits to the business centers-Support to all the Business Center Managements for the closing of operations-Exchanges and alliances with Companies-Management of databases for the development of telephone and mailing campaigns
  • Idesaa Escuela De Negocios
    Regional Key Account Manager
    Idesaa Escuela De Negocios Feb 2016 - Sep 2018
    Monterrey Y Alrededores, México
    -Specialist for the Professional Development of Executives and Leaders.-Specialist in Training and Development.-Prospecting, Presentation, Negotiation, Closing and Post Sale, Key Account Development-Promote the development of talent in companies, implementing training programs with national and international coverage.
  • Promovago (Retail)
    Sales Manager
    Promovago (Retail) Feb 2014 - Feb 2016
    Monterrey Y Alrededores, México
    -Responsable de definir la estrategia de ventas que lleven al logro de los objetivos de todos los segmentos de venta de la empresa-Conocimiento total del margen de contribución de los productos-Definición de cuotas de cada segmento del área comercial-Diseño de esquemas de comisión del área comercial-Diseño de estrategias para los congresos de odontología para el logro de las metas. -Negociación con Proveedores para fortalecer las alianzas comerciales-Diseño de planes de capacitación para el área comercial-Supervisión del reclutamiento y selección de la fuerza de ventas

René González Skills

Call Centers Customer Service Office Administration Strategic Planning Training Sales Teamwork Leadership Coaching Contact Centers Proactive Self Starter Creative Solutions Great Motivator Service Coordination Entrenamiento Banca Plan De Negocio Liderazgo Centro De Llamadas Trabajo En Equipo Ventas Centros De Contacto Liderazgo De Equipos Estrategia Empresarial Negotiation Microsoft Office Team Leadership Management Cambio Organizacional Change Management Business Strategy

René González Education Details

  • Instituto Regiomontano De Hotelería A.C
    Instituto Regiomontano De Hotelería A.C
    Administración/Gestión Hotelera
  • Idesaa
    Idesaa
    Diplomado En Gestión Del Desarrollo De Talento
  • Quality Training
    Quality Training
    Diplomado "Conviértase En El Mejor Gerente De Ventas"
  • Banorte
    Banorte
    Diplomado En Desarrollo Competitivo Para Supervisores De Contact Center

Frequently Asked Questions about René González

What company does René González work for?

René González works for Air Liquide

What is René González's role at the current company?

René González's current role is B2B Sales & Customer Experience Management.

What schools did René González attend?

René González attended Instituto Regiomontano De Hotelería A.c, Idesaa, Quality Training, Banorte.

What are some of René González's interests?

René González has interest in Human Rights, Animal Welfare, Education, Poverty Alleviation.

What skills is René González known for?

René González has skills like Call Centers, Customer Service, Office Administration, Strategic Planning, Training, Sales, Teamwork, Leadership, Coaching, Contact Centers, Proactive Self Starter, Creative Solutions.

Who are René González's colleagues?

René González's colleagues are 郑琼姬, Edouard Lehoux, Guillaume Baysset, Yuncheol Han, Kaoutar Ed-Delymy, Mohamed Tahseen, Patricio Paz.

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