René Calderón Email & Phone Number

-Manage team initiatives, best practices, goals, and progress with weekly data tracking-Support national coordinator roles; schedule individual support trainings, develop/update various documentation of processes for overall team success, organize team learning opportunities and trainings for better field support-Oversee multiple inboxes; supporting the NSONA’s with escalating questions that are better supported by other teams, responding to requests within a reasonable time frame, and solving issues blocking field progress-Correct, document, and track recurring issues that arise; escalate to the appropriate team for long-term resolutionCreate and collaborate on innovative ways for the Success Team to effectively and efficiently support the field

-Startup business; sculpture and pottery custom orders, commissioned pieces, online courses, and in-person courses-Developing, managing, and creating content for social media platforms; Instagram, Etsy, Udemy, etc.-Designing all graphics used for website, social media platforms, as well as all printed business marketing-Managing all purchase orders, overall budgeting, marketing, strategy, and data entry; tracking, processing, and visualization

Miami, Florida, United States

-Developed and maintained website landing pages, current/future promotions, and informational material -Managed social media profiles and strategy and created weekly content-Created bi-monthly blog content, e-book, monthly newsletter via Mailchimp, design templates for presentations, brochures, data analytics, and other marketing materials -Organized webinars and other educational content for clients and potential customers-Identified and proposed ideas and initiatives to help promote general awareness of company brand-Produced analytics, data tracking, and entry for lead generation and end of month reports for 30+ current operator clientele

Cumbayá, Pichincha, Ecuador

-Teaching individual courses in figurative sculpture and wheel throwing; pottery, dinnerware, glaze techniques, chemistry, and formulas-Providing self-designed, via Canva, instructional material for each course at its completion; step-by-step infographic for the entirety of the course information-Design and create custom marketing artwork for promotions and advertising courses

Oakland, California, United States

-Hired, trained, and managed team of 7; created programs and systems for evaluations and follow up, flow and efficiency, and assistance when needed-Scheduled meetings and utilized Monday and Slack platforms for open communication for those not on site daily, as well as to track data, orders, and shipping progress-Managed custom purchase orders, inventory of artwork and all materials, communicated with clientele for standard orders, custom orders, issues, questions, and inquiries-Oversaw quality control of each piece, packaged, and shipped artwork of over 500 pieces per month

San Francisco, California, United States

-Taught groups of up to 20 international and American children; ranging from 4 to 5 years of age, communicated with parents about any specific needs, evaluations, and overall performance-Customized curriculum per each individuals needs-Created and maintained, calm, creative, and enjoyable workspace

Berkeley, California, United States

-Worked directly with core administrative team for daily efficiency-Created and maintained data spreadsheets for various departments-Managed, organized, and distributed up to date information for each member of the staff and student body-Organized, updated, and oversaw multiple calendars for internal and external meetings and events-Assisted in organizing all special events-Aided registrars office with organizing, filing important documents, and resorting of all student and recent graduate files-Tended to the needs of over 300 employees, parents, and entire student body to ensure they felt supported and were getting the highest level of care and assistance

San Francisco, California, United States

-Maintained positive relationships with over 100 employees, including frequent follow up with employees, offering opportunities for growth, feedback, and coaching-Trained and provided product knowledge and sales education for each front desk representative, as well as customer service, verbiage, and training on how to provide and create a five-star quality customer experience-Developed and designed new programs and procedures to grow and develop employee and management teams-Worked directly with Operations Manager, assisted with hiring and on-boarding paperwork, financial spreadsheets and data tracking for budget, and payroll