René Kindermans Email & Phone Number

Ede, Ge, Nl

Apeldoorn, Gelderland, Netherlands

Barneveld, Provincie Gelderland, Nederland

Together with the Manager QHSE, maintain & improve the Quality Management System. Participate in Internal audit planning & execution. Support 2nd and 3rd party audits & monitor follow up on findings.Together with Junior Customer Quality Engineer handle Customer Complaint Registration & Follow-upWork with Global Quality Organization in aligning and standardizing Processes & Procedures. Interpret & provide guidance and support to organization on customer requests for… Show more Together with the Manager QHSE, maintain & improve the Quality Management System. Participate in Internal audit planning & execution. Support 2nd and 3rd party audits & monitor follow up on findings.Together with Junior Customer Quality Engineer handle Customer Complaint Registration & Follow-upWork with Global Quality Organization in aligning and standardizing Processes & Procedures. Interpret & provide guidance and support to organization on customer requests for compliance QMS standards other than ISO 9001 / IATF 16949 or Compliance Requests (EU directive, Reach / RoHs / Conflict Minerals).Interpret & communicate Customer Quality Requirements to organization. Work with Cross Functional Teams to fulfill these requirements. Resolve Quality related issues by using 8D methodology with Cross Functional teamsCoordinate & Lead Continuous Improvement projects within the organization together with our Continuous Improvement Engineers.Followed Lean Yellow Belt training to include Lean Management Operating System in our daily operation. Show less

Amsterdam Area, Netherlands

Support Warranty Manager, Warranty Specialists, Mitsubishi Dealer Organization & Customer Service with Warranty, Goodwill & Conformity rules, regulations and proceduresIssuing and supporting the launch and follow-up of Product RecallsWriting and maintaining the Warranty Manual & various Warranty Procedures and documentsGather, analyze & calculate the data for the Warranty Hour Labor Rate to the Dealer OrganizationInitiate & coordinate with an external party to… Show more Support Warranty Manager, Warranty Specialists, Mitsubishi Dealer Organization & Customer Service with Warranty, Goodwill & Conformity rules, regulations and proceduresIssuing and supporting the launch and follow-up of Product RecallsWriting and maintaining the Warranty Manual & various Warranty Procedures and documentsGather, analyze & calculate the data for the Warranty Hour Labor Rate to the Dealer OrganizationInitiate & coordinate with an external party to perform Warranty Audits to monitor Quality & initiate and implement Process Improvement initiativesAnalyzing Warranty Data for Product Quality Improvement, Warranty Budget negotiations & Management ReportingAs ISO 9001:2008 Auditor responsible for Internal & Supplier Audits, as well as participating and guiding the external ISO 9001:2008 Audits by Bureau VeritasKey Metrics:By analyzing, initiating & implementing Process Parameters within the Warranty System, the manual settlement of Warranty Claims could be reduced from 20% to 5%. This led to a reduction of Staff (Warranty Specialists) from 3 FTE to 1.5 FTE while being able to process 20,000 Warranty Claims annuallyBy implementing the Improvement Initiatives from the Warranty Audits into a Web Based Training, the Quality of the issued claims (First Time Right) improved from 68% in 2016 to 85% in 2017 Show less

Amsterdam Area, Netherlands

As Team Leader for 3 Customer Service Representatives, responsible for the Customer Service Operations for Daewoo / Chevrolet, Mitsubishi, Peugeot Leeuwekeur & Volkswagen Insurance ServicesCoaching / Mentoring colleagues on a daily basis to create the right atmosphere and to be true Customer Representatives for the demanding Automotive marketData analysis for the various Management Reporting demands from our customersAnalyzing & improving Customer Service & Warranty… Show more As Team Leader for 3 Customer Service Representatives, responsible for the Customer Service Operations for Daewoo / Chevrolet, Mitsubishi, Peugeot Leeuwekeur & Volkswagen Insurance ServicesCoaching / Mentoring colleagues on a daily basis to create the right atmosphere and to be true Customer Representatives for the demanding Automotive marketData analysis for the various Management Reporting demands from our customersAnalyzing & improving Customer Service & Warranty procedures and processes in order to create a better flow and reduce the cost Show less

Amsterdam Area, Netherlands

Design & Develop Customer Relations, Direct Marketing & Extended Warranty systems for various Automotive customersDeveloping various reporting structures to Automotive Customers with focus on quantity & quality of Customer Contact moments, as well as creating a Customer Satisfaction Index Dashboard

Schiphol-Rijk, North Holland, Netherlands

Processing Warranty Claims on European level for my specific regions (Scandinavia, UK & Ireland, Germany, France, The Netherlands, Austria, Switzerland, Ukraine & Russia) for passenger cars & light commercial vehicles Warranty analysis for the benefit of Continuous Quality Improvement & Management Reporting

Bachelor'S Degree, Automotive Engineering Technology/Technician, Specialist Automotive Electrician

Bachelor'S Degree, Automotive Engineering, Middelbaar Bedrijfs Technicus Motorvoertuigen

Business Administration Law & Legislation Taxes & Social welfare

Automotive Engineering Technology/Technician

Senior Mechanic Automotive A/C Mechanic w/ STEK certificate Inspector Light Commercial Vehicles (APK)