-External projects and implementation of quality management system.

-Created claims for the purpose of notifying suppliers of non-conforming parts and to track the progress towards resolution of quality deviations. -Created charge-backs to CKD for costs billed by internal third party containment against VW for work performed for supplier sorting/rework activities. -Created charge-backs to CKD for NOK parts, where the fault has been determined to be supplier related. -Coordinated all communication between CKD Germany and the SQEP/SQE for the purpose of resolving quality defects caused by suppliers. -Created and tracked CKD claims via self-created data-base and the creation of reports to track CKD quality complaints as well as the track costs such as number of claims approved, rejected, total amounts claimed, reasons for rejected, etc.-Conducted, set up, and lead meetings between CKD Germany, suppliers, and the SQEP/SQE and document actions via meeting minutes. -Acted as a quality gate to ensure that CKD supplier investigations have been completed thoroughly to ensure that the maximum amount money is recovered for charge-backs. -Created and maintained work instructions/ training materials for SQT’s in relation to the proper investigation methods/creation of the CKD problem sheet for supplier related concerns. -Created and maintained process/work instruction for VW internal third party containment company for the collection and tracking of CKD labels in regards to internal containment/rework jobs. -Requested measurement/lab testing for supplier related concerns via SQEP.-Acted as proxy for Analysis Regression Specialist in case of absence. -Proficient in the use of VW Quality systems (TEVON, BEON, KVS, SAP, PRO-CKD, KPM-Halle, Nolis, Business Warehouse)-Traveled to Volkswagen headquarters on an annual basis to represent Volkswagen Chattanooga Quality Assurance at the International CKD Conference.

- Conducted preventive product audit for critical items- daily evaluation & processing of rejected material- Attended line calls when quality complaints were raised in production- Conducted preliminary analysis work to determine root cause and if supplier related: communicated to logistic planner's to block suspect material and order replenishment's.- Established containment (sort/rework) with 3rd party company including writing paper instruction- Communicated quality standards to containment party to secure proper sorting/rework.- Started additional testing in the laboratory or metrology for further investigation when needed.- Documented problem's and communicated to the supplier to expedite root cause analysis- Registered the concern's in KPM-Halle including break point number.- Maintained and recorded associated concern cost.- Attended production meetings to evaluate scrap, track main issues in CP6,CP8 etc- Enforcement of 8D and FMEA requirements with suppliers when requested by the SQE or SQS- Gave Feedback about status of problem to SQSP, SQEP and production or logistic colleagues

-Created processes and work instructions.-Initiation, processing, and tracking of KPM’s.-Was responsible for accurate input of workers times into payroll system.-Was responsible for checking accuracy of weekly export of payroll information and to send payroll information to corporate for processing.-Was responsible for maintenance and distribution of SQT Organization chart.-Created, and distributed one point lessons for SQT program. -Audited vehicles for quality deviations and report findings.-Inspected top problematic series parts for defects and deviations on a daily basis.-Was responsible for creation of work instructions for the series for each part that is inspected as part of the series monitoring program.-Maintained series monitoring database daily and distributed results weekly.-Updated and maintained statistics on KPM’s that were distributed on a daily basis.-Created containment instructions and containment VPIN’s.-Proficient in use of VW Quality systems (TEVON, KVS, SAP)

-Performed daily pre-shift meetings with SQT’s to cover any important communications that affect the team. -Managed supplier quality technicians (SQT’s) in technical decisions, manage presentations as well as to conduct personnel evaluation, feed-back and development on a regular basis.-Attended daily 2:30 pm pre-assembly meeting, in order to brief CQ-P management on relevant issues, for the 3:00 pm assembly meeting. -Coached team members when improvement was necessary by providing positive and negative constructive feedback. -Was responsible for problem classification and if needed, instruct SQT’s to start immediate actions to protect production line from stoppage.-Interacted with SQEP/SQE in order to coordinate prompt problem analyses and problem solving.-Use of VW Quality systems (TEVON, KVS, SAP) -Attended daily CP8 audit meeting and for coordinating SQT’s to perform audits on vehicle/parts based on ratings given by VW auditors on various defects.-Was responsible for completion/distribution of report for defects found during daily CP8 audit. -Attended daily scrap walk and to disposition NOK parts if deemed to be supplier related. -Completed daily end of shift report and distributed to VW management. -Was responsible for tracking hours worked by SQT’s including overtime/acquire overtime approvals and enter approved times into payroll system. -Completed daily pass-down and distribution to VW/SQT team.

-Worked as first point of contact with supplier quality manager and VW SQE in management of the projects, to ensure that customer requirements are met on a daily basis.-Set up interviews, and hired employees for Formel D for specific projects.-Set up and actively managed shift schedules for projects.-Managed weekly payroll for company.-Updated daily reports in excel and distributed to VW/suppliers to track project progress and defects.-Attended meetings with SQEs and suppliers to discuss project progress, and to give feedback and receive feedback so that improvements could be made. -Conducted random audits on containment's to determine the effectiveness of workers and processes, to highlight root cause of failure of firewall, and to implement procedures to correct issues that were found.-Trained all Formel D quality inspectors individually on work instructions, quality requirements,work requirements to ensure uniformity across all shifts.-Worked closely with VW SQE on updating all work instructions, reporting, and processes to make the project more effective, and to ensure supplier accountability.Made work instructions, implemented work procedures, set up schedules, trained all employees on the project criteria.-Successfully managed firewall project for Chattanooga Seating systems. Met daily with supplier to give solutions to assist supplier to improve quality in the production process. Made daily reports for project so that progress and improvements could be tracked. Worked on the production line, gave constructive feedback to employees on the line so that improvements could be made.-Successfully performed car-flashing project for Ford Motor Company throughout Canada.-Managed firewall project for VW in Chattanooga, TN at M-TEK.-Set up and managed firewall project for VW in Chattanooga, TN at Decostar. -Successfully set up containment for VW in Mason, MI with rapid response time.

-Provided world class customer service for customers.-Tailored specific needs to each individual customer.-Managed customer orders for repair service.-Handled billing questions for customers.-Dis-batched repair technician to customers homes.-Scheduled appointments for tune up services and repair requests for customers.

-Delivered world class customer service and build customer satisfaction-Provided effective and timely resolution of a range of customer inquiries-Worked effectively with customers to ensure for one-call resolution-Completed ongoing training to stay abreast of products and policy changes -Used a positive and cooperative tone with customers and coworkers -Demonstrated best judgment for disbursement of adjustments and credits-Provided information on products, rate plans, and services-Responsible for custom tailored sales based on customer needs and wants

Interacted professionally with students at any level. Organized daily lesson plans for teachers.Awarded prizes based on points earned by students.Made copies of all learning material at a fast efficient pace. Greeted students daily and checked students in.