René Pierre Email & Phone Number

United States

Baltimore, Maryland, United States

Catonsville, Md

ENTERPRISE IMPACT:Working across the Business Strategy and Development teams to optimize processes and spearhead initiatives to increase efficiencies of department operations and interactions with other areas of the business.

Baltimore, Maryland Area

A Coach is a person who counsels or motivates others in the achievement of personal objectives such as choosing or changing careers, improving relationships, setting goals, and determining priorities.Coaching is a profession that is profoundly different from consulting, mentoring, advice, therapy, or counseling. The coaching process is specific to personal projects, business successes, general conditions and transitions in the client's personal life, relationships or profession by… Show more A Coach is a person who counsels or motivates others in the achievement of personal objectives such as choosing or changing careers, improving relationships, setting goals, and determining priorities.Coaching is a profession that is profoundly different from consulting, mentoring, advice, therapy, or counseling. The coaching process is specific to personal projects, business successes, general conditions and transitions in the client's personal life, relationships or profession by examining what is going on right now, discovering what your obstacles or challenges might be, and helping to choosing a course of action to make your life be what you want it to be.A Coach helps you get from where you are in your life now, to where you want to go. In other words, their job is to help you get from Point A to Point B in your life.How We Get Started:•Clearly Define what you really want.◦We look forward to what will help you find fulfillment, success, happiness​. What do you want your life/relationship/career to look like?•Discover what’s holding you back from achieving your vision for yourself.◦​We identify the blocks or obstacles, anything making you feel "stuck". We may reflect on your past but unlike therapy we focus on what the future holds. I am your guide through this process of transition.•Take action steps to achieve your vision by supporting you and keeping you accountable◦We develop a plan, create goals, and I am your change facilitator and courage catalyst. I am with you at each step to support and help to adjust when needed.This process is about making your shift and moving forward.While I may offer you suggestions, ideas or action steps, I am not an advice-giver or life consultant that gives you answers. I believe in you and the strength and power you possess. I listen to you and ask you the right questions to help you find your path, your truth, and your answers. I help you to align your life with who you are and what you want. Show less

Baltimore, Maryland Area

ENTERPRISE IMPACT:* Coordination of projects for the Graves School of Business and Management Honors Program and student activities. Responsibilities include managing semester calendar and tracking of student activities for grading purposes. Coordinating the weekly program guest speakers and processing documentation for payment of invoices related to program.  * Designed and deployed and updated automated tracking spreadsheet for student assignments and grading increasing… Show more ENTERPRISE IMPACT:* Coordination of projects for the Graves School of Business and Management Honors Program and student activities. Responsibilities include managing semester calendar and tracking of student activities for grading purposes. Coordinating the weekly program guest speakers and processing documentation for payment of invoices related to program.  * Designed and deployed and updated automated tracking spreadsheet for student assignments and grading increasing efficiency.  * Redesigned the program process document to include informational as well as standard operating procedures. Show less

Baltimore, Maryland Area

ENTERPRISE IMPACT:• Define and direct operational development and marketing relationships. • Develop and maintain a strategic partnership with the 3DfootDr leadership team to help define the organizational infrastructure that will be the foundation for future growth. • Manage vendor relationships maintaining smooth operations to ensure a positive patient experience.

Baltimore, Maryland Area

ENTERPRISE IMPACT:• Define and direct operational development and marketing programs. • Develop and maintain a strategic partnership with the HyperHeal leadership team to help define the organizational infrastructure that will be the foundation for future growth. • Created company structure with a forecast of projected positions for growth over 3-5 years.• Elevated corporate image through online presence and employee biographies.• Documented operational processes and… Show more ENTERPRISE IMPACT:• Define and direct operational development and marketing programs. • Develop and maintain a strategic partnership with the HyperHeal leadership team to help define the organizational infrastructure that will be the foundation for future growth. • Created company structure with a forecast of projected positions for growth over 3-5 years.• Elevated corporate image through online presence and employee biographies.• Documented operational processes and procedures. • Evaluated processes for improvement providing recommendations to accommodate growth. Show less

Houston, Tx

Tenure at Constellation spans from 2005-2014ENTERPRISE IMPACT:• Hand selected as the lead for the Client Service Transformation project defining key performance indicators to improve performance. • Reduced average speed to answer (ASA) from 2 minutes to 12 seconds (Target <20 sec).• Increased first call resolution from 35% to 55% (Target >50%).• Lowered abandoned call rate from 18% to 3% (Target <5%).• Reduced complex problem resolutions from 15 days to… Show more Tenure at Constellation spans from 2005-2014ENTERPRISE IMPACT:• Hand selected as the lead for the Client Service Transformation project defining key performance indicators to improve performance. • Reduced average speed to answer (ASA) from 2 minutes to 12 seconds (Target <20 sec).• Increased first call resolution from 35% to 55% (Target >50%).• Lowered abandoned call rate from 18% to 3% (Target <5%).• Reduced complex problem resolutions from 15 days to 10 days (Target 5-10 days).• Execute, deliver, and monitor team service levels to maintain 80% customer-facing times, less than 4% abandon call rate, ASA under 20 seconds, a 10-day resolution turnaround, and a first call resolution rate above 50%.• Devised a new position, Operations Account Manager, to partner with Sales team and provide pre-sales and post-sales support for sales lead and customers, which improved communications between operations and sales and enhanced the customer experience.• Served as Operations subject matter expert (SME) for the information technology team for the data conversion and systems projects acting as change agent and training lead for my team ensuring full adoption of key initiatives.• Lead the data transition of 25,000 commercial customer accounts from the legacy platform to the consolidated platform, Siebel and LodeStar billing, working closely with IT team to define data architecture integrity and delivering a clean on time conversion.• Directed the data migration and transition of 95,000 residential customer accounts from the legacy platform to the consolidated platform, Siebel and LodeStar billing, working with residential business team and IT to define data architecture and implemented accurate and complete transition to the new system. Show less

Houston, Texas Area

ENTERPRISE IMPACT:As Business Project Manager (2009-2010) | Business Project Specialist (2007-2009) | Operations Analyst (2005-2007):• Spearheaded and coordinated operations specialists in transaction management, pricing, billing, contract administration, and data management groups.• Communicated project objectives, goals, deliverables, timelines, and reported monthly budget expenditures.• Managed business requirements and gap analysis process coordinating review sessions to… Show more ENTERPRISE IMPACT:As Business Project Manager (2009-2010) | Business Project Specialist (2007-2009) | Operations Analyst (2005-2007):• Spearheaded and coordinated operations specialists in transaction management, pricing, billing, contract administration, and data management groups.• Communicated project objectives, goals, deliverables, timelines, and reported monthly budget expenditures.• Managed business requirements and gap analysis process coordinating review sessions to for requirement accuracy and completeness ensuring the stability of the projects.• Facilitated design review and solutions meetings with IT and operations team and served as the liaison to operations business leads providing recommendations and feedback keeping the projects and initiatives on track• Managed change in impacted groups, through process change documentation and training implementation.• Orchestrated the unit testing and user acceptance testing mitigating risks to project implementation.• Essential member of special projects, which included Consumption Beyond Tolerance, Outsource Transition, and Disconnect/Reconnect lowering operations risks and costs.• Assisted with the development of systems requirement enhancements that resulted in streamlining business processes.• Performed user testing for systems enhancements to guarantee proper function before moving to production.• Earned SME status for Phase One of the Keystone Project. Provided feedback to improve design, conducted unit and UAT training to determine system readiness, trained end users, acted as liaison with IT for fixes and support issues. Show less

Houston, Tx

ENTERPRISE IMPACT:• As a contractor, coordinated employee and new hire relocation throughout the United States. Sole point of contact for the relocation process acting as liaison between the employee and the relocation vendors. Managed weekly/monthly reports, maintained relocation files, and prepared monthly/quarterly estimate reports for the corporate office.• Designed and launched an Access Database to track relocation process and expenses associated with each move.• Assisted… Show more ENTERPRISE IMPACT:• As a contractor, coordinated employee and new hire relocation throughout the United States. Sole point of contact for the relocation process acting as liaison between the employee and the relocation vendors. Managed weekly/monthly reports, maintained relocation files, and prepared monthly/quarterly estimate reports for the corporate office.• Designed and launched an Access Database to track relocation process and expenses associated with each move.• Assisted in conducting the 2004 relocations audit providing necessary support for a successful pass.• Researched and negotiated rates for corporate housing for nationwide vendors and validating corporate savings.• Stepped in as Leave Unit Assistant to process long-term disability (LTD) claims. Maintained weekly list of potential recipients of LTD and filed paperwork if coverage exceeded short-term disability coverage. Show less

Houston, Texas Area

ENTERPRISE IMPACT:• Designed and deployed an application to track expenses, open invoices, and payment dates, which increased productivity and reduced paperwork by 30%.• Identified a $100,000 budgeting error in weekly reporting to prevent damage to regional ranking and a difficult situation for the Vice President.• Discovered $1 million in misapplied funds during a quarterly analysis of reports, which earned region 1st place in the country in expense reduction in… Show more ENTERPRISE IMPACT:• Designed and deployed an application to track expenses, open invoices, and payment dates, which increased productivity and reduced paperwork by 30%.• Identified a $100,000 budgeting error in weekly reporting to prevent damage to regional ranking and a difficult situation for the Vice President.• Discovered $1 million in misapplied funds during a quarterly analysis of reports, which earned region 1st place in the country in expense reduction in 2001.Achieved early career success in roles as Office Manager/Account Manager for E.E.N.A.R. Enterprises, and as Office Manager for Leemor Corporations (Pool Town). Show less