Renesh Singh Email & Phone Number

South Africa

Primary focus areas: CVAD Cloud Migration - design, implementation, administration, and continuous improvement ADC/ADM Cloud Migration - design, implementation, administration, and continuous improvement Linux virtual desktops Citrix NetScaler's Gateways - design, implementation, administration, and continuous improvement NetScaler MAS Monitoring - design, implementation, administration, and continuous improvement Nutanix Infrastructure - implementation, administration, and continuous improvement Citrix Share file - design, implementation, administration, and continuous improvement Citrix Backend Server infrastructure - implementation, administration, and continuous improvement, including but not limited to the following Citrix Servers - Delivery controllers, Storefronts, Director, WEM Nutanix Product Set, VMWare Product Set - design, implementation, administration, and continuous improvementOperational: Security engagements - ensure we me the high standards set by Security  Environment Stability - working towards a pro-active environment where issues are identified and rectified before it causes user impact. User experience - ensuring our users experience is of a high-quality  Continuous improvement - reviewing feedback and ensuring we are always improving our service offering.Projects Involved/Deployed at Nedbank: CVAD Cloud Migration NetScaler Design and implementation - for Prod, QA and Dev Firewall rule clean-up of POC NetScaler rules NetScaler MAS implementation - for Prod and Dev Sharefile design and implementation VDI Infrastructure refresh DC relocation Project - Responsible for the relocation of the Citrix supporting infrastructure.

Gauteng

Primary focus area: manage, administer and maintain the Citrix NetScaler EnvironmentPrimary focus area: manage, administer and maintain the Citrix/VDI Nutanix VMWare infrastructure systems

Centurion

 Primary focus area: manage, administer and maintain the Citrix/VDI infrastructure systems Assist with management and maintenance of the System Centre Backend, Active Directory and Server Infrastructure systems Troubleshooting any issues on these systems that require corrective action. Deploy upgrades to improve functionality on these systems Assisting with maintaining, updating and reviewing architectures of Citrix, VDI, SCCM, SCOM  Ensure that architectures are optimized to fit the changing business needs especially mobility Participate in standby shifts to support business in any crisis Monitor and Review Application Updates, Security Bulletins and E-mail Notifications to improve system reliability Ensure preventative maintenance is carried out on a monthly basis to ensure system stability and security flaws are addressed Escalate and address any support issues raised in the environment with the various support teams in MMI, Vendors, suppliers and manage these relationships  Assist with budgeting for the software and licences of these systems Consolidate various Citrix/VDI environments to minimize Business costs and maximize business return on investments

Johannesburg Area, South Africa

 Manage and maintain the SCCM, SCOM and Citrix Metaframe systems Troubleshooting any issues on these systems that require corrective action. Deploy upgrades to improve functionality on these systems Updating architectures of SCCM, SCOM, Citrix, Workstation Deployment, ensuring that architectures are optimized to fit the changing business needs especially mobility Ensure that the infrastructure in the Lab environment is available and configures to work as a test environment for SCCM, Active Directory, Exchange, McAfee EPO and SQL Participate in standby shifts to support business in any crisis, which must be responded within 1 hour Providing management reports and updating OPS dashboard on a monthly basis Ensure preventative maintenance is carried out on a monthly basis as part of GIS Schedule done after hours (Saturdays) Escalate any issues with suppliers and manage vendor relationship  Provision budget for the software licence of these systems Monitor and Review Security Bulletins, E-mail Notifications (other Patch & Security Notifications Services)  Determine the applicability of the Security Software Update to the Deloitte environment Notify TSO’s of new software updates Distribute patch to the functional departments for testing and verification purposes Obtain information security approval for security software deployments Facilitating the change process of implementing vendor-supplied patches and fixes to ensure the security, stability and reliability of the system components Monitor and Review Vulnerability Scanning Reports by analysing information and communicating Quarterly Reports to relevant divisions in GIS Determine if deployment was successful to all 4000 + machines and providing feedback to management. Prioritising the security software update (Determine the order of the deployment) Categorise the security software update in order to facilitate the Change Request Process

Johannesburg Area, South Africa

Support and manage the SCCM, SCOM Environment, as well as act as backup support for AD, Exchange and SQL Systems  Analyzes workflows and procedures to recommend operational support tools and technologies to satisfy customer needs.  Acts as a liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems.  Analyzes performance problems and recommends solutions to enhance functionality, reliability and/or usability.  Implements operational support standards and procedures relating to change management, performance management, and security as per Digiterra or DSA approved templates and naming standards.  Recommends changes and improvements to existing standards.  Develop Site Administration Manuals (SAM).  Provides user orientation on hardware, software and network operations.  Keeps abreast of emerging operational support technologies and industry trends.  Develops system support requirements by reviewing and analyzing customer business processes.  Leads project teams in implementing new or upgraded designs and coordinates project efforts with support groups.  Provides technical support for marketing initiatives through participation in proposals and marketing studies.  Participates in system support design and performance evaluation reviews.  Advises on distributed network computing issues.  Establishes and maintains security and integrity standards and controls. Responsible for the following technologies:o SCOM, ISA/FTMG, SCCM, Forefront

Johannesburg Area, South Africa

 Ensure adherence to documentation, Change Control and other valid policies Manage a profit centre. Ensure control over expenses / finances. (Plus reporting)  Effective project and resource planning to maximise productivity and staff utilisation.  Participate in Client meetings to resolve problems and ensure consistent service delivery.  Introduce processes that aid in improved service delivery.  Ensure effective skilled teams through proactive training and mentorship programmes.  Ensure a SLA managed and focused team and process.  Produce and present business plans to aid in the achievement of the client’s strategy.  Cultivate a Pro active culture within the teams and organisation.  Participation and leadership within the division’s management committee.  Responsible for a 20% business and profitability growth per annum.  Thought leadership on new technologies and implementation of these technologies to improve efficiencies and performance

Johannesburg Area, South Africa

 Domain Administrator for the AngloGold Ashanti Global Network Monitoring and Administration of Enterprise Servers Assist with the Creation and maintenance of relevant documentation i.e. Request for Changes, Standard Operating Procedures, etc. Provide Telephonic and Remote Server monitoring and support. Active Directory Administration and Troubleshooting  ISA Administration and Troubleshooting MOM/SCOM Administration and Troubleshooting Exchange 2003 Administration and Troubleshooting SMS Administration and Troubleshooting Backup Reporting and Administration Anti-Virus Reporting and Administration Mail-Flow Reporting and Administration Marval Call Monitoring Administration Reason for Leaving: Career Growth and Experience

Johannesburg Area, South Africa

 Facilities Manager Responsible for all Server and Network Related Issues at the JHB Branch. Active Directory and Exchange 2003 Administration Responsible for the Backups Provide support for Data Warehouse Consultants Consult Technically on Web Analytics Domain Management Bet JHB, CTN and DBN Infrastructure Management Bet JHB, CTN and DBN Manage Software and Hardware Installations in 3 Training Rooms Manage and Maintain Web Server ISA Firewall and Router Management Outsourced Web Analytics Consultant to Synergy Clientele Budgeting and Forecasting Net Tracker / Net Insight Installation and Demos Management of Purchasing Hardware and Software Server Manager Data Management Email and Internet Administrator Software and Hardware Administration Gateway & Server Administration Router / VPN Link Management Disaster Recovery File Server Management

Durban Area, South Africa

 Server Checks:Check & report on Exchange, SQL, Backups and OS health for customer’s servers.1st line support for all issues found during server checksEscalate issues to Engineering and Manage escalated calls to resolution MOM:Monitor MOM console1st line support for all Alerts from MOM consoleAttend to Adhoc requests from customerEscalate issues to Engineering and Manage escalated calls to resolution Insite:Log calls for all missing reports and data on Ontrack portalManage logged calls to resolutionAssist with deployment of devices onto InsiteSupport Engineer (On Site Engineer, CBW Head Office)Duties : Responsible for all Server and Network Related Issues. Active Directory Administration and Implementation Exchange 2003 Implementation and Administration IA Mail Server Administration and Support( Client Software) Backup Exec Administration  Access Control Administration Responsible for Setting up and Maintaining New Servers on the Network Assist Desktop Support Personnel  Support for 3rd Party Applications that are no longer supported by Vendors Support Store Support Personnel (WAN Support)

Pietermaritzburg Area, South Africa

 To administer, maintain, and troubleshoot the network consisting of server pc’s, printers, switches hubs, routers and ups’s. To attend to all logged calls within the SLA and to communicate with the Help desk to ensure that third party calls and outwork is attended to. Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.  Manage the distribution and retention of data on various storage devices Undertake a regular service program, including support of operating systems  Installing approved software and hardware connecting users to networks and providing initial training. Facilitate all cabling needs with approved cabling company. Ensuring users efficient and effective utilization of applications and equipment Establish and control systems access and security  Monitor systems in order to optimize performance and to initiate recovery action after system failures  Assist the customer concerning replacement of outdated equipment and software  Prepare monthly reports on the operation of systems Ensure that the site at all times complies with Illovo's audit as well as group standards. General housekeeping to be done of the computer room, computer cabinets and cabling up to Bytes Technology Group's standards  Assist with SMS Administration

Pietermaritzburg Area, South Africa

 Thompson Prometric Exam Administrator Provide Support for Training Center and Students Maintain all Servers and Computers at the premises Maintain Full Functionality of the Network Responsible for A+ trainee program Maintain and Administer MS Proxy 2, Exchange 5.5Windows 2000 Advanced Servers and NT4 Servers Monitor and Trouble-shoot Internet Connection Responsible for All Exam Administration Maintain and Trouble-shoot Course Servers Responsible for Ordering and Receiving of Weekly Stock Provide Technical Support for the Account Executive

Pietermaritzburg Area, South Africa

 Assisted with The Department of Education Anti-Virus Setup for the Kwa-Zulu Natal Region Deliver and Set up Computer Equipment Assisted with Printer Repairs

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