Performed data entry and processing customer orders into the company's order management systemwith a focus on quality, accuracy and speed.Engaged with customer directly to resolve issues, clarify order requirements & ensure delivery ofproduct.Investigated escalated customer complaints utilizing problem-solving skills to identify root causes ofissues.Collaborated daily with colleagues from other departments in order to resolve customer concernsquickly.Maintained a high level of professionalism while interacting with customers via phone or email.Tracked key performance indicators related to customer service operations using various reportingtools monthlyUtilized customer service software to manage interactions and track customer satisfaction

Created and managed customer orders using order management software daily.Tracked orders from start to finish to ensure timely delivery of goods or services.Developed strong attention to detail in providing accurate daily responsibilities efficientlyProvided excellent customer service to resolve customer complaints in a timely manner.Resolved complex problems by working with other departments to provide solutions that meetcustomer needs.Enhanced productivity and customer service levels by anticipating needs and delivering outstandingsupport.Supported sales team members to drive growth and development.

Organized and maintained the document database to ensure accuracy and completeness of records.Provided support to other departments by providing requested documents.Collaborated with department heads to ensure that all documentation meets required standards.Responded quickly to requests from internal customers regarding status of documents or projectsdailyPerformed daily document control activities, such as filing, scanning, photocopying and archivingdocuments.Organized, maintained, and safeguarded files and databases weeklyCoordinated the distribution of documents to internal stakeholders according to their needs.Utilized document control database system to allow for better tracking and revision identification.Managed inventory office supplies of the department.

Performed data entry tasks associated with updating customer accounts in the system.Coordinated with customers regarding order changes, cancellations, and returns.Provided support to other departments during peak order periods.Investigated and resolved customer order problems daily in a timely manner by working with otherdepartments to find a solution and ensure customer satisfactionCollaborated and support internal sales group by working closely with various internal departmentsto ensure timely delivery of customer orders weeklyGenerated purchase orders based on approved requests from internal departments.Created a monthly report on KPIs (Key Performance Indicator) as established by managementEnsured compliance with regulatory requirements through diligent record-keeping and adherence toestablished protocolsFielded numerous incoming calls daily and addressed order questions and concerns to serve customerneeds.