Rene Toompuu Email & Phone Number

Tallinn, Harjumaa, Estonia

Main responsibilities:• Develop relationship with customers• Create, manage and implement the account developments plans for Estonian customers locally• Acquisition and development efforts as well as re-negotiations• Identify new opportunities and propose solutions to improve key customer profitability and efficiency• Ensure that products for these accounts are successfully introduced and sold to the customer• Ensure successful and efficient delivery of specified projects and IT solutions• In co-operation with Solutions Expert, specify customer requirements• In co-operation with Solutions Expert, ensure the resolution of problems identified by customers and SLAs, KPIs, & customer satisfaction• Keep customer information up to date in CRM system• Ensure that customer teams reach targets and objectives• Represent Amadeus in customer events• Selling Amadeus solution to Estonian travel agencies• Support and training coordination/escalation with Amadeus Central/3rd party• Reports & Statistics collection (transactions/online customers)

Estonia

Responsible for the strategic and overall relationship to Estonian travel agencies. The work is done in close collaboration with Amadeus central teams.Main responsibilities:• Develop relationship with customers• Create, manage and implement the account developments plans for Estonian customers locally• Acquisition and development efforts as well as re-negotiations• Identify new opportunities and propose solutions to improve key customer profitability and efficiency• Ensure that products for these accounts are successfully introduced and sold to the customer• Ensure successful and efficient delivery of specified projects and IT solutions• In co-operation with Solutions Expert, specify customer requirements• In co-operation with Solutions Expert, ensure the resolution of problems identified by customers and SLAs, KPIs, & customer satisfaction• Keep customer information up to date in CRM system• Ensure that customer teams reach targets and objectives• Represent Amadeus in customer events• Selling Amadeus solution to Estonian travel agencies• Support and training coordination/escalation with Amadeus Central/3rd party• Reports & Statistics collection (transactions/online customers)

Estonia

Main responsibilities:• Selling Amadeus solution to Estonian travel agencies• After/Post sales training and support• Amadeus products deployment for all Estonian customers• Support and training coordination/escalation with Amadeus Central/3rd party• Reports & Statistics collection (transactions/online customers)• Internal hardware/software maintenance• Amadeus software maintenance for customers

Tallinn, Estonia

Main responsibilities:• Creating offers for induvial and group travelers (mainly for different sport associations in Estonia like Basketball Federation and Estonian Athletic Association)• Selling different travel services• Creating/issuing invoices• Creating travel contracts• Communication and coordination with IATA/BSP • Internal reporting• Finding new corporate accounts