AIMCO, Property Management Company 2007- 2012Corporate Team FloaterTrained to be placed at any property and fill any position needed.Resident Relations ManagerResponsible for handling resident issues and complaints.Managed process of renewing residents before their lease expired.Planned and organized resident activities on a monthly basis. Service ManagerManaged 10-person maintenance team and maintained customer service scores over 85%. Handled 832-unit property service concerns during redevelopment process.Ensured all service calls were responded to and dealt with within 24-hour period.Assistant Community ManagerWorked with CM on a 1200-unit property including settling resident complaints and issues.Processed rent payments through Property Bridge and One Site using all forms of payment.Organized all work by and payments to outside vendors. Complied with Operational Standard deposits procedure for Daily Balancing Work sheet.Interim Community ManagerIn charge of 176-Unit Property in Washington DC in final stages of redevelopment.Managed all aspects of property including leasing, service, financials and resident relations.Worked with vendor proposals, purchasing, and invoice paying.

Parts ManagerDesigned new order and fulfillment process; streamlined inventory and customer service.Managed all supplier and vendor relationships.Analyzed vendor and manufacturer quality, service and delivery to enforce accountability.Supervised sales and delivery process for new car buyers.Managed supplier and driver relationships to reduce inventory and drive-time.Reviewed on-hand new vehicle supply and worked with other dealers to meet buyer demand.

Internet Sales Director / Automotive SalesRanked one of the top 20 Sales Rep for Saab USA.Averaged above the norm of 8, 12 new vehicles sold per month.Expanded online customer segment from 2% to 24% of HC Saab volume.Distributed leads to internal sales staff based on consumer needs and product coverage.Responsible for oversight of the new and used car lots for sales and service teams.