Rene Van Popering Email & Phone Number

Haarlem, NH, NL

Amsterdam, North Holland, NL

As Customer Engagement Professional, solving your customer interaction challenges within the customer journey engagements. We help your business to optimize and secure your customer contact experiences, so your organization can save significant costs and reduce workload and drive better customer services. We do this via our latest-generation AI-fueled.

Portland, OR, US

As a Solution Consultant within this role, I was responsible for the digital transformation consulting sales within the EMEA territory. I primarily was focused on engaging with clients to initiate value-driven sales. Leading discovery calls, preparing customized demonstration, and educate new clients during guided trial sessions to identify the business.

Menlo Park, CA, US

As a Solution Lead, I was responsible for introducing Workforce Engagement services to the EMEA market to expand the Contact Center Services with Workforce Management, Quality Management, and Interaction Analytics services.Within this position, I was responsible for the product launch of SIP Recording, Quality Management, and Interaction Analytics services.

Menlo Park, CA, US

• In this role as principal quality management consultant I was primarily responsible for supporting the EMEA sales and presales teams throughout the sales lifecycle. This included customer meetings, demonstrations.
• Engage in sales and sales engineering teams to the sales cycle performance.
• Responsible for interacting with VP and director level audience, facilitating demonstrations, workshops, group work sessions, presentations and meetings to represent the value of genesys quality manager.
• Understand customer requirements and gather information in preparation of the deliverable product.
• Leading practices of business issues specific to the client organization.
• Define, develop and deliver (financial) benefit cases.

Espoo, Southern Finland, FI

• Supporting the Alcatel-Lucent enterprise communication services, within this position I’ve been responsible for consulting in voice, application and contact center services out of the EMEA product range and services.As.
• Working together with sales teams and business partners to identify and support business opportunities.
• Analysis of customer business requirements, strategic goals and trading methods from a technical perspective.
• Providing technical designs for proposed solutions including topology, hardware sizing and risks.
• Presenting these solutions with business cases to customers or business partners.
• Transfer knowledge of Alcatel-Lucent solutions to business partner and end users.

St. Louis, Missouri, US

• Responsible for vendor sales/engineering support to European business partners, in this position I’ve worked closely together with solution selling re-sellers across Europe to sell work force optimization services as.
• Product support business partners in EMEA and direct accounts.
• Assisting in pre-sales processes and managing existing accounts.
• Managing projects requests and system design business partners.
• Coordinating product integration and feature/localization request development with us HQ.
• Distributing product evolution information across EMEA channels.

BE

Responsible for appliance based security product lines supporting re-seller channels in sales and marketing activities to their end customers. Involved in the acquisition of new business channels incorporating additional security services for system integrator's and ISP/Telco industry.

NL

Responsible for maintaining and developing ISP network services related to data and Telco IP services as well as consulting customer specific needs.Involved in roll out IP Voice and IP Payments for B2B.

Consulting sales and product management for an extensive product portfolio as PBX, Voice response systems, Contact Center Services, VoIP solutions and business management applications.

Responsible for product & sales support specific to Contact Center solutions as well as consulting on communication processes at customer sites. I also played an integral part in promoting the products and a supporting role in sales processes.

Responsible for communication services and ICT management in the hotel sector, as interfacing front-office systems and initiating business development for high speed Internet. I was also involved in consultancy in dealing rooms in financial trading sector.

Fornebu, NO

Service & support of business communication services, programming and intervention of incidents. Also a recommending role in technical concepts and giving technical support trainings.

Capelle Aan Den Ijssel, NL

Building up security systems for security control rooms in the Benelux