Managed an in-house and offshore QA teams, developed test plans, test cases and procedures. Managed the implementation of new technologies and operating systems to further enhance the product line and evaluation of software to design usability standards. Additional responsibilities included:• Managed the planning, schedules and test execution of several testing projects • Coordinated, planned and negotiated overall Product Release schedule with Engineering, Product Management, Marketing and Sales.• Designed and implemented a hardware and software QA platform for load, performance and compatibility testing• Implemented a Defined a tracked Quality Assurance metrics.• Supported the professional growth of the QA engineers and technical writers.• Designed and implemented QA procedures, processes, automating testing and tools.• Managed software integrations and CD & DVD burning.• Managed third party hardware and software certification.• Provided technical support for the product development organization.• Provided training to the team on functionality and usage of major automation tools• Managed a team of 15 in-house and offshore QA engineers in the Agile (SCRUM) development process• Defined and implemented load and longevity testing to measure the scalability of the products

Senior QA engineer for multimedia, cloud and web applications that required compatibility, stress, volume, load, installability, configuration, performance and recovery testing.Additional responsibilities included:• Helped design and implement QA procedures and processes for Macromedia, flash, XLM, web applications and database (Oracle).• Automated the testing of reports and students calculations• Product\hardware analysis to certify the functionality of the products• Debugged and resolved software installations, network/desktop operating systems, third-party compatibility and hardware incompatibilities.• Configured and optimized systems according to hardware and software requirements.• Developed training programs, produced documentation and provided support for technical support and field engineers• Managed the offshore team in India• Tools evaluation

Managed QA Engineers with project lead responsibilities; oversaw the writing of test plans, test cases and procedures, the execution of the plans, and the writing of test results reports. Managed the implementation of new technologies and operating systems to further enhance the product line and evaluation of software to design usability standards. Worked with managers in Software and Curriculum departments to plan and schedule testing through the product development cycleAdditional responsibilities included:• Managed the planning, schedules, budgets, and test execution of several testing projects from different locations of the company (including offshore development).• Coordinated, planned and negotiated overall Product Release schedule with Engineering, Product Management, Marketing and Sales.• Supervised Test Leads, QA Engineers and contractors doing test planning or performing module and system testing (in-house 7 regular employees and up to 25 contractors – offshore 20).• Defined and tracked Quality Assurance metrics.• Supported the professional growth of the QA engineers.• Designed and implemented QA procedures, processes, automating testing and tools.• Hardware configuration management, connectivity and inventory tracking (more than 30 servers and 200 stations) to effectively support test engineers.• Managed software integrations• Managed third party hardware and software certification.• Provided technical support for the product development organization.• Managed the IT support and the maintenance of the data center (software updates and backups) for the Sunnyvale location.

QA Test Lead and QA Engineer (systems)Test lead engineer on a variety of client-server, multimedia and web applications that required compatibility, stress, volume, load, installability, configuration, performance and recovery testing.Additional responsibilities included:• Hardware configuration management, connectivity and inventory tracking to effectively support test engineers.• Network administrator for the testing platforms, including, Novell, AppleShare, Windows servers, and OS X servers.• Debugged and resolved software installations, network/desktop operating systems, third-party compatibility and hardware incompatibilities.• Managed resources, primarily time, people and hardware to validate and deliver high quality software products.• Reduced the testing cycles by automating the testing (QA partner and Silk) and member of the core team to implement documents inspections.• Participated in the customization of the Quality object of the Vantive database, coordinated the testing and data conversion from the old database to the new system; and designed new reports.• Recruited and supervised software test engineers to achieve project’s objectives. • Participated in the Design of an install program, estimated and reviewed testing schedules. Supervised a team of 7 test engineers, resolved all issues related to testing and participated in meetings to address issues related to the installer and recommended solutions. • Function as liaison between project managers and test engineers.• Administered databases; designed and developed file structures; assigned access rights to files; created and formatted reports; performed backups and maintain database.• Certification of hardware and software and system level testing.• Initialized and oversaw to completion test cycles for interactive multimedia projects.• Configured and optimized systems according to hardware and software requirements.• Provided managers with weekly progress updates.