• Communicate with customers via phone, email and chat with data entry• Provide knowledgeable answers to questions about product, pricing and availability• Work with internal departments to meet customer's need• Systems proficiency: Gorgias | ShopifyPlus | Shipmonk | Cin7 | Hubstaff

• Resolve customer complaints regarding product and service, engaging other internal departments when needed (i.e. sales, finance, technical and senior support staff)• Gather customers information via incoming calls and emails answering any and all questions in a quick, professional, and accurate manner.• Meet KPI metric goals, including quality and productivity goals• Systems proficiency: OKTA | Jabber | Finesse | Slack

• Answer a high volume of incoming calls and relay customers to the correct information services team.• Accurately track and log phone activity for reporting metrics to management.• Balance incoming support calls, tickets, and emails for an enterprise-level environment.• Communicate effectively and efficiently to both external customers and internal employees/managers.• Triage tasks appropriately by understanding which teams use which technologies and request direction from senior supervisors when necessary.• Systems proficiency: OKTA | Jabber | Jira

• Directly deal with the customers through various ways: by phone, by e-mail, etc.• Responsible for receiving and resolving customer concerns; maintain customer database. • Keep detailed and accurate records of actions taken; as well as complaints, comments, and customer inquiries. • Offer support and solutions to customers in accordance with the company's customer service policies.• Systems proficiency: ZenDesk | Salesforce | Shopify | Big Commerce | Ordoro | Klaviyo | ReCharge | Loyalty Lion | Monday.com | ShipFusion | AfterPay | PayPal

• Lead the overall store earnings by driving top line sales while managing controllable contribution. • Ensure service, merchandising, and operational standards are met through company-defined practices and processes. • Actively participate in-store walkthroughs with Store Manager, Visual Manager, and District Manager to ensure the consistency and quality of service, operational, and visual execution. • Educate and provide feedback to associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.• Conduct interviews for potential prospects ensuring a great fit for the company.

• Managed all visual elements in the back stockrooms.   • Updated mannequins, forms, and fixtures when sell-through occurs to create a great shopping experience.• Ensured merchandise was properly located according to company guidelines and visual standards.

• Demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from flight crew.• Instructed passengers on safety procedures and provided assistance during boarding, deplaning, and emergency situations.• First Aid, AED, PBE, CPR, Fire Safety, Emergency Evacuation, Ditching, and Self Defense qualified.• Extensive international and domestic flights on fleet: Embraer 140, 145, 175 | CRJ 700

• Manage cross-selling, up-selling and referring products. • Fulfilled customer requests and inquiries regarding accounts, products, rates and services. • Monitored incoming/outgoing cash shipments and maintained vault cash. • Ensured all audit and security policies and procedures are followed in accordance with bank policy and federal regulations.

• Promoted bank products and services. • Monitored vaults to ensure cash balances were accurate. • Resolved problems or discrepancies concerning customers accounts. • Performed clerical task: typing, filing, compute financial fees, interests, and service charges.• Ensured all audit and security policies and procedures are followed in accordance with bank policy and federal regulations.

• Determine customer needs based on personal features and reinforced customer's selections. • Built sales and minimized returns by suggesting new merchandise according to inventory.• Ensured all visual elements were organized and clean.

• Set and achieve sales goals based on a competitive team environment.• Provided expertise and honest confident feedback.• Developed knowledge of brands, inventory, and suggestive sales to compliment a product. • Created and built extensive relationships with clientele.

• Assisted stylist in client and VIP fittings. • Organized the contact database and booked locations for photo shoots.
• Ensured all necessary products were in-studio prior to a photo shoot. 
• Maintained, updated, and contributed to fashion blogs.

• Organized deliveries to studios and designers.
• Photographed & cataloged products before it was returned. 
• Covered reception area, managed incoming & outgoing calls.
• Managed and organized fashion closet.

• Created mood boards to convey trends, color and material forecasts. 
• Designed style names for Reaction Ladies shoe protos.
• Photographed shoes and maintained the fashion closet for weekly arrivals.
• Prepared for design meetings. 
• Facilitated excel spreadsheet for the latest shoes.

• Knowledgable of current promotional events and sales.• Assisted customers in locating merchandise when needed. • Organized clothing to help maintain a pleasant shopping experience for customers.