Renfred Mok Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Provide an excellent experience for guests at a high-volume, flagship location for a growing regional chain of restaurants.Multitask and invent creative solutions to a variety of problems and concerns in a time-sensitive, high pressure environment.Communicate and negotiate with guests and managers to achieve outcomes which benefit the company's bottom line.

Markham, Ontario, Canada

• Perform many duties as part of a small team including invoicing, order fulfillment, logistics coordination, quality assurance, inventory management, inbound marketing.
• Develop and coordinate in-store and digital promotional campaigns to maximize sales.
• Coordinate follow-up communications with customers to gauge satisfaction with our products and level of service provided.

Yamagata, Yamagata, Japan

• Developed and curated a portfolio of print/digital instructional materials for teaching English to a variety of age groups.
• Facilitated lessons, instructing students one-on-one and in group settings.
• Actively adapted teaching strategies to be student-centered, fostering critical thinking and deep understanding.
• Developed and maintained a healthy client pipeline by understanding the unique needs of each client and tailoring their learning journey accordingly.

Toronto, Ontario, Canada

• Operated in a fast-paced environment, where high-quality customer service in a timely manner is second nature.
• Routinely exceeded sales targets by making friendly conversation with customers, which increased the success rate of upselling and add-on recommendations.
• Built strong rapport with regular customers by remembering order preferences, greeting them by name and chatting with them even when not their designated server.
• Proactively performed tasks beyond my core functions for the good of the team. For example, helping manage kitchen or bar logistics during peak times.

Markham, Ontario, Canada

Toronto, Ontario

• Promoted awareness for products and brands like Cottonelle, Sebamed and Coslys.
• Energetically engaged potential customers, encouraging them to participate in activation activities and learn about the products.
• Managed onsite logistics of product demonstration from set up to tear down, creating a friendly environment by actively surveying and satisfying the needs of guests and team members.

• Worked 1-on-1 with ESL & International students to identify problem areas and develop a plan of action to help them integrate new learning habits and strategies.
• Researched and facilitated group workshops for up to 30 people.
• Actively adapted to the needs and learning styles of various students for back to back appointments.
• Performed administrative duties - answering emails/phone calls, managing appointments/client data, providing orientation/information about college services.
• Promoted awareness of services through class visits and service fairs.
• Trained new tutors, adhering to the educational standards and policies of the centre.

Toronto, Ontario

• Performed reception and administrative duties for the SafeWalk program.
• Built rapport with clients to ensure they have a safe and comfortable experience.
• Maintained regular communications with team members and supervisors by drafting shift reports and incident reports.

Diploma, Fashion/Apparel Design

Diploma, Fashion Business Industry