Reni Ninan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Australia

✦ Administration and support of Office 365 cloud-based application suite (Exchange Online, SharePoint, Teams, OneDrive for Business) for internal staff.✦ Primary point of contact for AriaCare Professional Services involved in configuring, managing and monitoring LANCOM routers, switches and access points and ELG iPECS Cloud PBX. ✦ Administration of Checkpoint Harmony Endpoint security and Email & Collaboration Suite Security. Pushing policies in the designated change window.✦… Show more ✦ Administration and support of Office 365 cloud-based application suite (Exchange Online, SharePoint, Teams, OneDrive for Business) for internal staff.✦ Primary point of contact for AriaCare Professional Services involved in configuring, managing and monitoring LANCOM routers, switches and access points and ELG iPECS Cloud PBX. ✦ Administration of Checkpoint Harmony Endpoint security and Email & Collaboration Suite Security. Pushing policies in the designated change window.✦ Maintained company websites using Cloudflare services to improve website performance, reliability and security using WAF, DDoS protection.✦ Installed and maintained SonicWall Net Extender VPN client for remote users.✦ Prepared Telstra’s annual CyberGRX report based on Essential Eight framework. A Third-party security compliance assessment to verify security controls of the Third-party vendor.✦ Good knowledge of HPE Aruba switches (5406R, 3810M) used in data center infrastructure. ✦ Collaborated with vendor support engineers at Microsoft, SonicWall & SolarWinds to resolve issues related to their product. ✦ Developed training documentation and provided user training for Office 365 apps. Show less

Melbourne, Australia

✦ Actively monitored and responded to Service Requests, Change Requests, Held Orders and Access Seeker updates✦ Created, diagnosed and resolved Network Incident tickets and also provided regular status updates adhering to network and customer SLAs✦ Released Work Orders using BMC Remedy to manage Service Delivery Partners and Field Technicians to restore nbn HFC services✦ Performed Impact Assessment on HFC network elements to determine the network outage and to update Access… Show more ✦ Actively monitored and responded to Service Requests, Change Requests, Held Orders and Access Seeker updates✦ Created, diagnosed and resolved Network Incident tickets and also provided regular status updates adhering to network and customer SLAs✦ Released Work Orders using BMC Remedy to manage Service Delivery Partners and Field Technicians to restore nbn HFC services✦ Performed Impact Assessment on HFC network elements to determine the network outage and to update Access Seekers on a timely manner✦ Providing technical support over phone to Field technicians on scheduled upgrades and outages on HFC Network✦ Currently in Outage Notification Team, providing timely updates to Access Seekers for all technologies FTTx, Fixed Wireless and Satellite. Show less

Bangalore , India

✦ Provided technical support to premium customers across the globe e.g. Bombardier Aero Space, Cadence, Rolls-Royce, Johnson Controls Inc., CLSA etc., for Tier-II escalated tickets.✦ Performed remote diagnosis on customer systems and provided the required resolution for the MAC request.✦ Interacted and assisted third-party field engineers for needed changes to the PBX system at the customer site.✦ Performed daily health check of the PBX systems for the premium customers and prepared… Show more ✦ Provided technical support to premium customers across the globe e.g. Bombardier Aero Space, Cadence, Rolls-Royce, Johnson Controls Inc., CLSA etc., for Tier-II escalated tickets.✦ Performed remote diagnosis on customer systems and provided the required resolution for the MAC request.✦ Interacted and assisted third-party field engineers for needed changes to the PBX system at the customer site.✦ Performed daily health check of the PBX systems for the premium customers and prepared the weekly report for the same.✦ Monitored the tickets raised by the customers on ticketing software Remedy and followed up with the customers till the close of the ticket. ✦ Assisted Tier I team for resolving the Change Request within agreed SLA.✦ Maintained a current record of the voice infrastructure of all assigned accounts including dialling plan, recent upgradations and changes made on the system and software patch updates. Show less

Chennai Area, India

✦ Provided support for the customers ensuring uptime of 99% for the PBX systems by troubleshooting onsite customer problems.✦ Provided resolution by remotely logging to customer PBX and providing telephonic support for PBX related issues.✦ Received customer calls, logged the request in ticketing software CMS & provided the Ticket Number.✦ Prepared detailed report on the number of tickets attended for the various customers on a monthly basis.✦ Prepared complete site… Show more ✦ Provided support for the customers ensuring uptime of 99% for the PBX systems by troubleshooting onsite customer problems.✦ Provided resolution by remotely logging to customer PBX and providing telephonic support for PBX related issues.✦ Received customer calls, logged the request in ticketing software CMS & provided the Ticket Number.✦ Prepared detailed report on the number of tickets attended for the various customers on a monthly basis.✦ Prepared complete site documentation per customer with details of system configuration, hardware inventory, cabling layout, dialling plan etc and updated them on a yearly basis.✦ Generated configuration backups of client’s equipment on a quarterly basis to be used in case of any critical situations. Show less

Master Of Engineering - Meng, Computer Networks, Distinction

Bachelor Of Engineering, Electronics & Communication