Renier Jacobs Email & Phone Number

Centurion, Gauteng, South Africa

- Manage technical aspects of Tier 1 customer accounts, optimizing system architecture and platform features, resulting in improved client satisfaction and retention.- Contribute to technical project scoping, documentation, and implementation, ensuring seamless deployment for complex customer solutions with 100% adherence to contracted scope.- Collaborate cross-functionally to resolve escalated support queries, deliver expert-level training, and contribute to a 25% increase in… Show more - Manage technical aspects of Tier 1 customer accounts, optimizing system architecture and platform features, resulting in improved client satisfaction and retention.- Contribute to technical project scoping, documentation, and implementation, ensuring seamless deployment for complex customer solutions with 100% adherence to contracted scope.- Collaborate cross-functionally to resolve escalated support queries, deliver expert-level training, and contribute to a 25% increase in successful project implementations.- Led end-to-end technical project management, orchestrating seamless handovers from deployment to customer operations teams.- Developed comprehensive documentation and training materials, serving as an in-house subject matter expert for complex technical issues.- Ensured successful scoping, planning, and implementation of customer solutions, maintaining 100% adherence to contracted scope. Show less

Centurion, Gauteng, South Africa

- Managed end-to-end software feature testing and deployment processes, including User Acceptance Testing (UAT) procedures.- Developed a custom role-based access control for an internal knowledge base, enhancing training operations and documentation management.- Streamlined quality assurance processes, reducing unnecessary back-and-forth between customers and the development team.

Centurion, Gauteng, South Africa

- Drove technical support during UAT testing and resolved complex issues, collaborating with Customer Operations and Support teams.- Led handover sessions for custom developments and change requests, facilitating smooth knowledge transfer to clients.- Streamlined technical support processes, resulting in a 30% reduction in resolution time and improved overall product quality.

Centurion, South Africa

- Engineered cutting-edge web-based applications integrating AI technologies, while executing end-to-end project management for digital transformation initiatives.- Created and managed multi-platform marketing strategies, optimizing landing page conversions with a peak rate of 52.2% for lead generation.- Provided strategic consulting on process and workflow optimization, consistently exceeding client expectations.

Johannesburg Area, South Africa

- Streamlined procurement processes by managing unpaid supplier invoices, reducing payment delays by 40% and improving vendor relationships and payment terms.- Leveraged Axapta ERP system to process all outstanding purchase orders and invoices, demonstrating strong technical proficiency and attention to detail.- Orchestrated international spare parts procurement, optimizing inventory management and reducing lead times for project execution.